{"type":"document","data":{"id":"3c644d8d-00fb-4d44-9d6c-51f486099ecf","localeString":"en-GB","publishDate":"2026-03-13T17:59:58.509+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"With the ING App or My ING, you can easily manage all your finances and insurance policies in one place. Get 24/7 professional support for claims - no hassle. Whatever your insurance needs, ING has you covered."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"With the ING App or My ING, you can easily manage all your finances and insurance policies in one place. Get 24/7 professional support for claims - no hassle. Whatever your insurance needs, ING has you covered.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/b12fa40a-4afc-404d-a3e2-6b6e8df4b0b3/ING-communication-rules-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/49ef7f4dac2727d9/original/ING-communication-rules-1920.jpg","extension":"jpg"},"title":"Always have your policy at hand","subtitle":"On your ING App or My ING"},"backLink":{"textLink":{"url":"/en/personal/insurances","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Where can I find my policy in the app?"},{"componentType":"paragraph","richBody":{"value":"<p>As you open the ING App, you see your product overview. Your current account appears at the top, with other ING products listed below.</p><p> </p>"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/7be07840-3dad-4751-88bd-1d5f4f79cea6/ING_Overzicht","original":"https://assets.ing.com/m/1bb0eaedfb389b9f/original/ING_Overzicht.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Insurance"},{"componentType":"paragraph","richBody":{"value":"<p>Under &quot;Insurances&quot; your policy numbers are listed. Click a policy number to view details like coverage and premiums. You can also report a claim online right away.</p><ul class=\"check-mark\"></ul>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/e1186c5b-f198-47af-9b19-5c301d533df7/Midsection-of-man-holding-smart-phone","altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/75d2384060ebb396/original/Midsection-of-man-holding-smart-phone.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Where can I find my policy in My ING?"},{"componentType":"paragraph","richBody":{"value":"<p>To log in to My ING on ing.nl, click the orange button in the top right, confirm your login with the ING App and you’ll be directed to your product overview. Your current account appears first, followed by other ING products like insurance.</p><p> </p>"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/0c88f510-71dc-460e-a713-82e22971a749/ING_Inloggen","original":"https://assets.ing.com/m/82dbbf38671b862/original/ING_Inloggen.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Policy details"},{"componentType":"paragraph","richBody":{"value":"<p>Your policy numbers are visible. Clicking them shows your premium, coverage and provides the original policy document and conditions as a PDF below. You can also report a claim online.</p><p> </p>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/66c69611-6c89-4868-bc01-458e32514265/Man-working-from-home-on-his-laptop-on-the-balcony","altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/340c8a1d4a0389f7/original/Man-working-from-home-on-his-laptop-on-the-balcony.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Tip: taking out insurance is easy"},{"componentType":"paragraph","richBody":{"value":"<p>Both the app and My ING feature a shopping cart icon in the navigation bar. Clicking it shows all ING products, including the &quot;Insurance&quot; category with the entire range of insurance products like home insurance, car insurance, and travel insurance.</p>"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/c98ea4b3-b8c2-4cf6-b3b8-a546c3a68a2e/ING_Productshop","original":"https://assets.ing.com/m/436459f67bbc27bb/original/ING_Productshop.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Calculate premium"},{"componentType":"paragraph","richBody":{"value":"<p>Clicking on an insurance policy displays more information, and you can easily calculate your premium with the &quot;Calculate your premium&quot; button. Since you&apos;re logged in, your personal details are pre-filled, saving you time. After purchasing a new policy, the product and policy number will automatically appear in your overview.</p>"},"alignedImage":{"transformBaseUrl":"https://assets.ing.com/transform/fabcc168-52e5-4aab-93b2-c7418cfc1061/Smiling-young-woman-using-mobile-phone-at-work","altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/70c5b23744d12dd6/original/Smiling-young-woman-using-mobile-phone-at-work.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Do you have any questions or would you like to discuss your (new) insurance policies?"},{"componentType":"paragraph","richBody":{"value":"<p>Please contact us on 020 22 888 88. We are available on weekdays from 8:30 am to 5:00 pm (local rate). </p>"}},{"componentType":"sectionTitle","title":"Do you want to change an insurance policy?"},{"componentType":"paragraph","richBody":{"value":"<p>In My ING, you can quickly add cancellation, worldwide, or winter sports coverage to your Annual Travel Insurance. Log in, select your policy, and use the &quot;expand&quot; option. For other changes to your ING insurance policies, call us at 020 22 888 88.</p>"}},{"componentType":"paragraph","title":"Partnership with Nationale-Nederlanden","richBody":{"value":"<p>For this non-life insurance, ING works together with Nationale-Nederlanden. ING acts as an intermediary for this insurance and is your trusted point of contact. Through ING, you can take out, view, change, and cancel the insurance. You can also report a claim to Nationale-Nederlanden via the ING app or Mijn ING. Nationale-Nederlanden is the insurer that offers this insurance under the ING brand, exclusively for ING customers. Nationale-Nederlanden collects your premium and pays out any applicable claims. ING receives an ongoing commission for mediating this insurance in the form of a fixed percentage of the premium.</p>"},"textLinks":[{"url":"https://assets.ing.com/m/87573396e3d495aa/original/Samenwerking-Nationale-Nederlanden-English.pdf","text":"Nationale-Nederlanden and ING service guide"}]},{"componentType":"cta","textLink":{"url":"/en/personal/insurances","text":"All about insurance via ING"}},{"componentType":"linkList","iconTitle":{"title":"Documents & information"},"textLinks":[{"url":"/en/personal/insurances/switching-your-insurance-to-ing","text":"Switching service"},{"url":"/en/personal/insurances/file-damage-claim","text":"Report damage"},{"url":"/en/personal/insurances/amend-insurance-policy","text":"Adjust insurance"},{"url":"/en/personal/insurances/amend-insurance-policy","text":"Cancel insurance"},{"url":"https://assets.ing.com/m/87573396e3d495aa/original/Samenwerking-Nationale-Nederlanden-English.pdf","text":"Nationale-Nederlanden and ING service guide"},{"url":"/particulier/verzekeren/informatiedocumenten","text":"ING insurance information documents"}]},{"componentType":"linkList","iconTitle":{"title":"Insurance via ING"},"textLinks":[{"url":"/en/personal/insurances/home-insurance","text":"Home insurance"},{"url":"/en/personal/insurances/car-insurance","text":"Car insurance"},{"url":"/en/personal/insurances/legal-expenses-insurance","text":"Legal expenses insurance"},{"url":"/en/personal/insurances/liability-insurance","text":"Liability insurance"},{"url":"/particulier/verzekeren/reisverzekering/waarom-een-reisverzekering","text":"Travel insurance"},{"url":"/en/personal/insurances/student-insurance","text":"Student insurance"}]}]}}}