You can find your saved ING Points in the ING App. Scroll down, tap on your Points, and immediately discover what you can do with them!
"}},{"title":"Can I transfer my ING Points to another account?","richBody":{"value":"You cannot transfer ING Points to another account.
"}},{"title":"Can I donate my saved ING Points to a charity?","richBody":{"value":"At this moment, it’s not possible to donate your saved ING Points to a charity. In December 2024, we did have a campaign for this. If we have another charity campaign in the future, we will share it via the ING Shop.
"}},{"title":"I didn’t find an answer to my question about ING Points. What should I do now?","richBody":{"value":"Did you not find the answer to your question? Then we are happy to help you further. Is your question about:
Points and saving Points
If you have questions about Points, you can email us at klantenservice@punten.ing.nl. We try to respond to everyone as quickly as possible. If your question is about saving Points, please include your postal code and house number.
Order or payment
Is your question about an order? Then send us an email including the order number and a clear description of your question or complaint to klantenservice@punten.ing.nl.
Questions about a specific order
Is your question about a specific order you’ve already placed? Go to ‘My orders’ and click on the order you have a question about. At the bottom, you’ll see the button ‘Ask your question’. Click this button, submit your question, and we will contact you as soon as possible.
Don’t worry, your ING Points do not expire.
"}},{"title":"When will my ING Points be credited?”","richBody":{"value":"Every month, ING Points are credited in the 2nd week of the following month. In addition, you earn Points for activities that award Points immediately, such as taking out an insurance policy or applying for a Credit Card.
"}},{"title":"Can I exchange my ING Points for money?","richBody":{"value":"No, ING Points have no monetary value and cannot be exchanged for money.
"}},{"title":"I want to unsubscribe from the Points program","richBody":{"value":"I want to unsubscribe myself or someone else from the Points program, how do I do that?
Participation in the ING Points program is free and without obligation. Every week we collect new deals to help ING customers save on great products and fun outings. You can unsubscribe yourself or another customer you are authorized for at any time. Are you sure you want to unsubscribe?
What you lose
How do I unsubscribe?
Log in to the ING Shop, click on your name, and then click on Settings. Scroll all the way down in Settings and you will see Unsubscribe from Points. In the next screen, you can choose exactly which Points account you want to unsubscribe from
When a customer passes away, the ING Points remain active as long as there is still an active payment account. If the last payment account is closed, the Points automatically expire.
ING Points are personal and non‑transferable. They have no monetary value, but you earn them simply by doing your banking. This gives you access to discounts on various products and outings — from electronics to movie tickets.
"}},{"title":"I received an email about ING Points. Is this a real email from ING?","richBody":{"value":"You can sign up for ‘Tips and benefits’ in your communication settings. Then you will receive the monthly Points newsletter by email.
In addition, you will receive emails about fun promotions, such as:
How to recognize whether an email is really from ING:
https://www.ing.nl/de-ing/veilig-bankieren/bescherming-tegen-phishingberichten
"}}]},{"componentType":"paragraph","title":"Questions about your order with ING Points”","richBody":{"value":""}},{"componentType":"accordion","accordionList":[{"title":"How does ordering and payment work?","richBody":{"value":"
Ordering and paying is easy, safe, and fast in the ING Shop.
How do I place an order?
Add an item to your shopping cart
Then go to your cart and click on ‘Proceed to checkout’.
Check your details
Review your payment and contact details (email address, delivery address, etc.). Do you have multiple payment accounts? Then choose the account you want to pay with. Confirm your payment with a Scanner code or via the Mobile Banking App. The amount and Points will be deducted immediately, without additional administrative or shipping costs.
Done! Your order is on its way
Discount vouchers and gift cards are redeemed instantly. After your purchase, you’ll find them in ‘My Orders’ in the account of the payment method you used. Other products are often delivered the next (working) day, depending on the supplier.
Note: You can only use your own Points or the Points of someone you are fully authorized for — for example, your children. Does someone have authorization on your Points account? Then they can make a purchase on your behalf. ING Points cannot be transferred to other people.
The status of your order
To see the status of your order, click on your order in ‘My Orders’. Want to know more about the delivery and shipping time of your product? Check the frequently asked questions.
Are you not satisfied with your order from the ING Shop? Read more here about the return conditions.
Right of return for a physical product
You can return your order for free within 30 days of purchase. You will receive your money and your Points back. There are a few conditions:
Right of return for discount vouchers and gift cards
Discount vouchers and gift cards can be returned within 14 days of receipt.
Once your return has been processed, we will keep you informed about the next steps.
How do I register a return?
For returning discount vouchers and gift cards:
You can contact us.
For all other products:
Go to ‘My Orders’
Find your item in My Orders and click on ‘send return’. Follow the steps to register your return.
You will receive an email confirmation
This includes your return label for shipping your package, along with the next steps.
Send your return
Go to a parcel point near you and drop off the package. Make sure the item is returned within the 30‑day return period. Once your return has been processed, it takes up to 5 working days to refund your Points and money.
Didn’t receive an email? Or don’t have an email address?
Keep your order number handy and contact us. We will arrange the return together. Click the button below for more information about customer service.
Exchanges
Exchanging is unfortunately not possible. However, you can return your product and then order another one
Did you order a discount voucher or gift card in the ING Shop? Redeem it quickly and easily before the expiration date.
How to redeem
Go to ‘My Orders’
Go to My Orders at the top of the menu bar or in your profile. Or at the top of the Points overview in your App.
Click on the discount voucher or gift card you want to redeem
You will see a code and a link to the page where you can enter it. Click on this link. On the product page of your order, you will find step‑by‑step instructions on how to redeem your code.
Enter your code
Copy the code from your order and paste it into the field where it needs to be entered. This helps prevent typing errors and reduces the chance that your voucher won’t work
You often have a warranty on your new purchase from the ING Shop. The details and duration differ per product. You can read more about this in the ING Points Terms and Conditions. (Only in Dutch)
Product defective after use?
We’re sorry to hear that your product is defective. Please contact customer service. Send us an email including the order number of your product (which you can find in ‘My Orders’) and a clear description of the complaint or defect
"}},{"title":"I want to buy a product that is no longer available in the shop. Can it still be ordered?","richBody":{"value":"You can find all deals in the ING Shop. Some products are out of stock. You can leave a reminder so we can email you when the product is back in stock. Some products are temporarily unavailable from our assortment but will return later. So keep a close eye on the ING Shop!
"}},{"title":"My discount code/voucher isn’t working. What should I do?","richBody":{"value":"Sorry to hear that the discount voucher isn’t working. Please contact our customer service by email at klantenservice@punten.ing.nl. They’ll be happy to help you further!
"}},{"title":"What are the delivery and shipping terms?","richBody":{"value":"We deliver your order from the ING Points Shop free of charge. Most of our products are delivered the next (working) day, depending on the supplier. If delivery takes longer, we will indicate this with your order and on the product page.
If you order multiple items, it may happen that they cannot all be delivered at the same time. In most cases, you will receive a Track & Trace code that allows you to follow your order. You can also track your order via ‘My Orders’.
Changing the delivery address
After receiving your Track & Trace code, you can change your delivery address, pick-up point, or (in the case of delivery via DHL) the delivery options using the link provided.
Not at home on the day of delivery?
Your parcel will generally be left at the nearest DHL pick-up point. You will receive further information via a note in your mailbox or through the Track & Trace link.
How do you deliver large packages?
For extra-large packages, we use our delivery partner. After placing your order, this partner will contact you within a few working days via email to arrange the delivery.
Do you also deliver outside the Netherlands?
No, unfortunately we do not deliver outside the Netherlands.
Do you have questions or complaints about the delivery?
We try to arrange the delivery with the utmost care, but sometimes something can still go wrong. Whatever it may be, we will solve it for you.