{"type":"document","data":{"id":"43de0f64-b925-410a-9e9f-ba12fdb3956a","localeString":"en-GB","publishDate":"2026-04-08T21:17:15.776+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":true,"noFollow":true},"description":"Additional information for customers who planned an Insight Conversation appointment with ING."},"mainHeaderZone":{"componentType":"productHeader","usps":[{"body":"45 minutes","icon":{"transformBaseUrl":"https://assets.ing.com/transform/70170992-482e-49b0-a7dc-0f1b7981bab1/Doorlooptijden","type":"image","width":267,"original":"https://assets.ing.com/asset/70170992-482e-49b0-a7dc-0f1b7981bab1/Doorlooptijden.png","extension":"png"}},{"body":"At an ING office or with a video call","icon":{"transformBaseUrl":"https://assets.ing.com/transform/e6d917a7-6e33-493f-9e48-4a47a1c033dc/__handshake_outline0","type":"image","width":100,"original":"https://assets.ing.com/m/340cefe187e41065/original/__handshake_outline0.png","extension":"png"}},{"body":"Completely free","icon":{"transformBaseUrl":"https://assets.ing.com/transform/0a1382b1-7a95-4567-a5d1-e9e1396418f9/smiley_smiley_in_love_outline_rgb","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/3d4e7576f7a36e45/original/smiley_smiley_in_love_outline_rgb.png","extension":"png"}}],"coreHeader":{"body":"Soon you will have an appointment for an Insight Conversation. Meeting with one of our financial coaches will bring you one step closer to more financial confidence and better money management.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/6e976f81-4400-4711-ba13-d043a7ef689d/REAR-VIEW-OF-PEOPLE-LOOKING-AT-LAKE-AGAINST-MOUNTAIN","type":"image","width":5312,"original":"https://assets.ing.com/m/6f77046f1ff362ab/original/REAR-VIEW-OF-PEOPLE-LOOKING-AT-LAKE-AGAINST-MOUNTAIN.jpg","extension":"jpg"},"title":"ING Insight Conversation"},"backLink":{"textLink":{"url":"/en/personal/financial-health","text":"Your financial health"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What to expect during an Insight Conversation?"},{"componentType":"applicationProcess","body":"An Insight Conversation always results in practictal tips, regardsless of your personal situation. You will walk out with more insight into your financial situation. We take this step by step.","steps":{"stepList":[{"title":"Plans, dreams, and ambitions","body":"We start with your future plans, dreams, and ambitions."},{"title":"Current financial situation","body":"We discuss your current financial situation and how you can optimize this."},{"title":"Focused discussion","body":"We discuss the topics that are most important to you and give some more explanation."}]}},{"componentType":"paragraph","richBody":{"value":"<p>After the conversation, the financial coach will share a summary by e-mail. So you can read it back at your convenience. </p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"Where do Insight Conversations take place?","richBody":{"value":"<p>Insight conversations are available by appointment only. You can book an appointment in your nearest branch or schedule an online video call to join from home using your laptop or tablet. One of our financial coaches will be at your service for a 45-minute meeting.</p>"}},{"title":"Do Insight Conversations come with costs?","richBody":{"value":"<p>No - Insight Conversations are completely free for our customers, with no strings attached!</p>"}},{"title":"Do I need to prepare for my Insight Conversation?","richBody":{"value":"<p>It depends on what you’d like to discuss! Think about your income and expenses - how much do you have left each month? What are your short- and long-term goals? Before your appointment, our financial coach will reach out over the phone so you can get to know each other and discuss any initial questions. This way, you’ll both be well prepared.</p>"}},{"title":"Can I bring someone to my Insight Conversation?","richBody":{"value":"<p>Absolutely! Feel free to bring a partner, (grand)child, or another loved one to your appointment.  </p>"}}]}]}}}