{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"So you’ve decided to open a joint account with us as a new customer? All you need to do is download the ING App. Your account will be up and running in just a few minutes. Then you can start mobile banking right away.","robotInstruction":{"noFollow":true,"noIndex":true}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>You can open an ING joint account straight away if:   </p><ul><li>Your co-account holder is already an ING customer   </li><li>You are over the age of 18  </li><li>You have a Dutch address or a RNI registration </li><li>You have an Android phone with at least %{app_on_the_web:min_os_version.current.android.name}% or an iPhone with at least %{app_on_the_web:min_os_version.current.ios.name}%.</li><li>You have your valid Dutch or European passport or identity card; a Dutch residence permit (temporary or permanent) or W-document at hand. Find full list of allowed IDs <a data-type=\"internal\" href=\"/en/personal/payments/bank-accounts/mobile-open-an-account-identification\">here</a>. </li></ul>"},"title":"1. Check whether you can open a mobile banking account"},{"componentType":"paragraph","richBody":{"value":"<p>Go to the Playstore for Android or Appstore for iOS to download the app on your smartphone.</p>"},"textLinks":[{"text":"Download the app for Android","url":"https://play.google.com/store/apps/details?id=com.ing.mobile"},{"text":"Download the app for iOS","url":"https://apps.apple.com/nl/app/ing-bankieren/id474495017?mt=8"}],"title":"2. Download the ING App"},{"componentType":"paragraph","richBody":{"value":"<p>Create a PIN for the app and enter your contact details.</p>"},"title":"3. Select Joint Account and fill in your details"},{"componentType":"paragraph","richBody":{"value":"<p>Tip: Hold your ID card against the back of your smartphone to scan it and keep it still.</p>"},"title":"4. Scan your ID and take a selfie"},{"componentType":"paragraph","richBody":{"value":"<p>Enter your co-account holder’s surname, date of birth and ING IBAN so that we can find the right person.</p>"},"title":"5. Find your co-account holder"},{"componentType":"paragraph","richBody":{"value":"<p>Once you have confirmed, we’ll send your request to open a joint account to your co-account holder. We will open your account as soon as they give their approval. </p><p>The various packages are explained in the ING App. </p>"},"textLinks":[{"text":"More about our payment packages","url":"/en/personal/payments/bank-accounts/open-a-joint-account"}],"title":"6. Select your account package and confirm. Now it’s your co-account holder’s turn"},{"componentType":"paragraph","richBody":{"value":"<ul> \n <li>You can now use the account for mobile banking.   </li> \n <li>Your debit card and PIN will be sent to you within a week. </li> \n</ul>"},"title":"And that’s it!"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"<p>Drop by an ING branch together, and we’ll take it from there. Make an appointment <a data-type=\"internal\" href=\"/en/personal/payments/bank-accounts/make-appointment\">here</a>.</p>"},"title":"Neither of us are ING customers. How do we open a joint account?"},{"richBody":{"value":"<p>Open your ING App or My ING to apply for your joint account. You will find this under Products.</p>"},"title":"We are both ING customers. How do we open a joint account?"},{"richBody":{"value":"<p>In that case, your co-account holder will need to apply for the joint account via the app so that we have their details straight away. How to do this is explained above. If your co-account holder cannot apply via the app, please come to our ING Branch. We will take it from there. Make an appointment <a data-type=\"internal\" href=\"/en/personal/payments/bank-accounts/make-appointment\">here</a>.</p>"},"title":"I want to open a joint account and I’m already an ING customer, but my co-account holder is not yet."},{"richBody":{"value":"<p>The details entered must correspond exactly to how your co-account holder is known to us. Also remember to check capital letters and punctuation</p>"},"title":"I’m sure my co-account holder is an ING customer, but their name isn’t found in the ING App."}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"What do you think of this page?"},"textLinks":[{"text":"Share your feedback","url":"https://feedback.ing.com/feedback/en-GB?name=a2f7936e-f69a-45a9-a687-4fd1261f2d63"}]},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"text":"Download the app (Android)","url":"https://play.google.com/store/apps/details?id=com.ing.mobile"},{"text":"Download the app (iOS)","url":"https://apps.apple.com/nl/app/ing-bankieren/id474495017?mt=8"},{"text":"How to open a joint account in the app (PDF)","url":"https://assets.ing.com/m/325bb3d94efcbc98/original/ING_opening-a-joint-account-with-the-app.pdf"}]}]},"hasMacro":true,"id":"3ed9a768-5fca-4c4f-b3e0-3829c8d98753","localeString":"en-GB","macros":["app_on_the_web:min_os_version.current.android.name","app_on_the_web:min_os_version.current.ios.name"],"mainHeaderZone":{"backLink":{"textLink":{"text":"Expats","url":"/en/personal/expats"}},"componentType":"productHeader","coreHeader":{"body":"So you’ve decided to open a joint account with us as a new customer? Great! All you need to do is download the ING App on your mobile device. Your account will be up and running in just a few minutes. Then you can start mobile banking right away.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/7b2dd4ad338864bd/original/payment-account-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/9a69dff8-3e22-4f04-b3b5-216fcfd94b4f/payment-account-1920","type":"image","width":1920},"subtitle":"How to open a joint account as a new ING customer in six steps","title":"How to open a joint account with the ING App"},"cta":{"componentType":"cta","textLink":{"text":"More about a joint account","url":"/en/personal/payments/bank-accounts/open-a-joint-account"}}},"publishDate":"2026-03-24T13:41:35.434+01:00"}}