With Insight, we automatically sort your income and expenses into categories, such as fixed expenses, groceries, transport or sports. You can view those categories by month or year.
"}},{"componentType":"sectionTitle","title":"Get Insight"},{"componentType":"paragraph","richBody":{"value":"Turning on Insight in the app and in My ING couldn’t be easier. But we can’t do anything with your data until you give us permission.
In the app:
In My ING:
The categorisation process is fully automated – no human involvement. Your transactions will only be processed to create a category-by-category summary and nothing more. And that’s only after you've given us permission.
"}},{"componentType":"accordion","accordionList":[{"title":"How it works","richBody":{"value":"Whenever you pay with your debit card or transfer or receive money, we’ll place that transaction in a certain category. For example, if you use your debit card to pay for lunch, that payment will fall into the 'Food & drink’ category. Our computers will do that automatically when you turn on Insight. You can change the category of a transaction to gain even better insight into your money. Sometimes we’re unable to categorise a transaction because we’re not sure where it should go. If that happens, you’ll see the transaction in ‘Group this yourself’.
You can see:
Important: we don’t do anything with this information, and it doesn’t constitute advice. It's just to give you more insight into your money.
"}},{"title":"Does Insight cost anything?","richBody":{"value":"Insight is part of all payment packages. It’s completely free of charge.
"}},{"title":"How do I withdraw my permission?","richBody":{"value":"In My ING:
Select ‘Settings’ and then at Privacy 'Change your privacy settings'
You can withdraw your permission at the end of 'How do you spend your money?’
In the app:
Select ‘Your app settings’ and then ‘Privacy settings’
You’ll be redirected to My ING, to the privacy page
You can withdraw your permission at the end of ‘How do you spend your money?’
Please note: If you withdraw your permission, we’ll also immediately delete your data in Insight and its categorisation.
"}},{"title":"How do I change the category of a transaction?","richBody":{"value":"Select the category that you want to change, and you’ll see all the transactions in that group. If you don’t think a transaction belongs there, go to its details and select the category to change it. You can have similar transactions placed in that category in the future too. You’ll get a list of similar transactions that you can immediately change to another category too.
"}},{"title":"Can I add new categories myself?","richBody":{"value":"No. You can only choose from the existing categories. You can’t add your own categories or change a category's name.
"}},{"title":"How far back can I see?","richBody":{"value":"You can see back into the current calendar year and the two years before that.
"}},{"title":"How do I change how my transactions are displayed to see them by month instead of by year, or vice versa?","richBody":{"value":"In the app:
In My ING:
No, at this point you cannot yet download the information.
"}},{"title":"What about my privacy?","richBody":{"value":"Your transactions are categorised automatically by a computer program – no human involvement. We’re very careful with your personal data. We’ll ask for your permission before using your transactions for Insight. That permission specifically covers the processing of special personal data. And you can always withdraw your permission. To learn more about your rights and how we treat your personal data, please read our privacy statement.
"}},{"title":"Can I use Insight as financial advice?","richBody":{"value":"No, we try to give you the best information possible, but we cannot guarantee that all the categories linked to transactions are always correct. Insight cannot be seen as financial advice but rather as a tool to get a better overall understanding of your money and see where it goes. We don’t do anything with the information provided by Insight. It's really just for you.
"}},{"title":"Can ING change Insight while I’m using it?","richBody":{"value":"Yes, we can. We’re constantly working to improve Insight to give you even more insight into your income and expenses. We may at any time decide to change, limit, suspend or discontinue the tool. We’ll let you know beforehand, especially if you need to do something to keep Insight, such as asking for your permission again to approve a particular change to the tool.
"}}]},{"componentType":"cta","textLink":{"url":"/en/personal/payments/bank-accounts/open-account-mobile","text":"Open an account in the app"}}]},"complementaryZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Look Ahead","intro":"See your upcoming income and expenses – don’t get caught off guard.","image":{"transformBaseUrl":"https://assets.ing.com/transform/316da856-fae3-4be9-aebd-45c0e4cdfdea/Transactions-Binoculars_Filledin","type":"image","width":24,"altTextNL":"\"\"","original":"https://assets.ing.com/m/7b1fbe5f8d6a26ee/original/Transactions-Binoculars_Filledin.svg","extension":"svg"},"link":{"url":"/en/personal/digital-banking/your-app/look-ahead/kijk-vooruit"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"In charge of your finances","intro":"More about staying on top of your money and savings and cutting costs.","image":{"transformBaseUrl":"https://assets.ing.com/transform/598960ff-93c8-4db8-9335-473c705826c9/Man-holding-a-rainbow","type":"image","width":800,"original":"https://assets.ing.com/m/322edbacaa284b65/original/Man-holding-a-rainbow.png","extension":"png"},"link":{"url":"/particulier/digitaal-bankieren/app/grip-op-je-geld"}}]}]}}}