Do you use the ING Scanner? Then visit an ING branch or an ING service point to register your phone number for SMS codes. Don’t forget to bring a valid identity document. Are you going to an ING branch? If so, please make an appointment first.
"},"textLinks":[{"text":"Find an ING branch or ING service point","url":"https://www.ing.nl/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken"}],"title":"ING scanner"},{"componentType":"paragraph","richBody":{"value":"This phone number is used as an extra security step, for example when you activate the app. We’ll send you an SMS code, or perform a real-time check to see whether the phone number in the ING system matches the phone number on your SIM card. This helps to keep your banking secure. We also send important messages to this number.
"},"title":"Why do we need your phone number?"},{"componentType":"paragraph","richBody":{"value":"Already registered your number but got a new one? You can update it yourself in My ING or in the app. Just go to Service in the app.
"},"title":"Changing your phone number"},{"componentType":"paragraph","richBody":{"value":"At the branch, we’ll register two numbers: one for SMS codes and one for getting in touch of course, they can be the same. Want to update them? You can do that here for SMS codes and here for contant. Or change both in the app under Service > Personal details.
"},"title":"One number for SMS codes, one for contact"},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":false,"id":"00dbf889-2d46-40ad-8260-593b68ec52cd","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Digital banking","url":"/en/personal/digital-banking"}},"componentType":"productHeader","coreHeader":{"body":"This way, you can easily activate the app in the future, even if you no longer remember your username and password. We’ll also send important messages to this number.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/614bc5583407202d/original/FULL-LENGTH-OF-MAN-AND-DOG-ON-GRASS.jpg","transformBaseUrl":"https://assets.ing.com/transform/66af9a62-91d9-4734-b16f-7b86233ea031/FULL-LENGTH-OF-MAN-AND-DOG-ON-GRASS","type":"image","width":4500},"title":"Add your phone number for SMS codes"},"cta":{"componentType":"cta","textLink":{"text":"Add your phone number for SMS codes","url":"https://mijn.ing.nl/banking/mobile/settings/change-mobile?EW=true"}}},"publishDate":"2026-04-14T16:19:00.928+02:00"}}