{"type":"document","data":{"id":"733b65c4-a4ea-41c7-b8b4-4d85559891e2","localeString":"en-GB","publishDate":"2024-09-26T14:55:06.007+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Mobile banking app and My ING: the perfect combination for internet banking."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/en/personal/digital-banking/app/download-and-activate","text":"How to download the app"}},"coreHeader":{"body":"The mobile banking app and My ING (internet banking) go great together. You can use both, but sometimes one will be more convenient than the other. It all depends on what sort of banking you want to do.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/fabcc168-52e5-4aab-93b2-c7418cfc1061/Smiling-young-woman-using-mobile-phone-at-work","type":"image","width":5700,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/70c5b23744d12dd6/original/Smiling-young-woman-using-mobile-phone-at-work.jpg","extension":"jpg"},"title":"Mobile banking app and My ING","subtitle":"The perfect combination for internet banking"},"backLink":{"textLink":{"url":"/en/personal/digital-banking","text":"Digital banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Is there a difference between My ING and the app?"},{"componentType":"paragraph","richBody":{"value":"<p>Basically, My ING was made for doing your internet banking on a PC: perfect for when you have a lot to do. The app has been specially developed for smartphones and tablets. Use it to check your balance, transfer money and view your transactions anytime and anywhere – whether at home on the sofa, at the supermarket and even on holiday.</p>"}},{"componentType":"sectionTitle","title":"Especially for phones and tablets"},{"componentType":"paragraph","richBody":{"value":"<p>The app is a perfect addition to My ING. The app automatically adapts to the size of the screen of your tablet or smartphone. No more zooming in! That does not apply, however, if you go to My ING (internet banking) on your tablet or smartphone via your browser.</p>"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"More about the mobile banking app"},{"url":"/en/personal/digital-banking/my-ing","text":"More about internet banking (My ING)"}]},{"componentType":"sectionTitle","title":"Safe access with your own PIN"},{"componentType":"paragraph","richBody":{"value":"<p>The app is protected by a five-digit mobile PIN that you choose when activating the app. Use your personal five-digit mobile PIN to safely log in and make payments. If you keep that code secret (just like the PIN for your debit card) nobody else can get to your money – not even if you lose your phone.</p>"},"textLinks":[{"url":"/particulier/digitaal-bankieren/app/inloggen","text":"More about the mobile PIN"}]},{"componentType":"sectionTitle","title":"Safe banking on your phone or tablet"},{"componentType":"paragraph","richBody":{"value":"<p>Feeling a little apprehensive? Rest assured: doing your banking on your tablet or phone is safe, and we’re continuously improving our mobile banking app. Has your phone or tablet been lost or stolen? Don&apos;t worry, your banking is protected. Simply call <a data-type=\"internal\" href=\"/en/personal/customer-service/hotline\">the hotline</a> to block your app, then download and reinstall the app on your new phone or tablet. You’ll have safe access to your banking again in no time. Below are some important safe banking tips:</p><ul><li>Keep your device safe and secure</li><li>Make sure you always have the latest version of the mobile banking app</li><li>Don&apos;t give others access to your phone or tablet</li><li>Keep your codes secret</li></ul>"},"textLinks":[{"url":"/en/personal/digital-banking/app/how-to-get-the-app-on-your-smartphone-or-tablet","text":"A new phone?"}]},{"componentType":"sectionTitle","title":"Confirm payments with your phone"},{"componentType":"paragraph","richBody":{"value":"<p>If you use My ING and the mobile banking app, you can confirm payments in My ING with the mobile banking app. Simply log in to the app and confirm your payments – it’s quick, easy and safe.</p>"},"textLinks":[{"url":"/particulier/digitaal-bankieren/mobiel-bevestigen","text":"More about mobile confirmation"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"More information"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"No My ING yet (internet banking)?","intro":"Get My ING","image":{"transformBaseUrl":"https://assets.ing.com/transform/235f1983-f8ae-434d-b6d5-ecb9fb63ce1e/YOUNG-WOMAN-USING-MOBILE-PHONE-WHILE-SITTING-AT-HOME","type":"image","width":7200,"original":"https://assets.ing.com/m/4b2d7e252fcddbf1/original/YOUNG-WOMAN-USING-MOBILE-PHONE-WHILE-SITTING-AT-HOME.jpg","extension":"jpg"},"link":{"url":"/en/personal/digital-banking/apply"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"What else can the mobile banking app do?","intro":"Discover the possibilities","image":{"transformBaseUrl":"https://assets.ing.com/transform/27c449ac-645d-49b1-bc7b-0698644ddf6d/Two-men-holding-a-phone-and-looking-at-it-and-a-woman-laughing-about-something-seen-there","type":"image","width":5444,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/624ea20339f8f494/original/Two-men-holding-a-phone-and-looking-at-it-and-a-woman-laughing-about-something-seen-there.JPG","extension":"jpg"},"link":{"url":"/particulier/digitaal-bankieren/app/zo-werkt-het"}}]}]}}}