{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"No smartphone or tablet? Request an ING scanner in My ING.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Request a replacement scanner"},{"componentType":"paragraph","richBody":{"value":"<p>If you’ve lost your current ING scanner and need a new one, we&apos;d be happy to help. Follow the steps below:  </p><ol><li>Open My ING in a new screen and enter your username and password. </li><li>Select ‘Need help?’ at the bottom of the screen with the colour code. </li><li>Select ‘Lost my scanner’. </li><li>Select &apos;Request new scanner&apos; and follow the instructions.  </li></ol><p>If you still have your scanner but can&apos;t scan the colour code, that could be due to several things. Read the tips below. </p>"},"textLinks":[{"text":"My ING scanner isn’t working","url":"/en/personal/digital-banking/my-ing/scanner-doesnt-work"}]},{"componentType":"sectionTitle","title":"No scanner yet?"},{"componentType":"paragraph","richBody":{"value":"<p>Sometimes a smartphone or tablet is not an option for banking. In that case, <a href=\"https://mijn.ing.nl/login/?eai=true&amp;Target=https://mijn.ing.nl%2Fbanking%2Fmobile%2Fservice%3Fdialog%3Dservice-contacts-chat\">chat</a> with us to request a scanner, or <a href=\"https://www.ing.nl/particulier/klantenservice/telefoonnummers\">call</a> us. Please note: sending a scanner can take up to 2 weeks.</p>"}},{"componentType":"sectionTitle","title":"Do you have the ING App?"},{"componentType":"paragraph","richBody":{"value":"<p>Then you already have everything you need. Confirming with the app is the standard way to go – you&apos;re all set.</p>"}},{"componentType":"sectionTitle","title":"Want to use the app but don’t have it yet?"},{"componentType":"paragraph","richBody":{"value":"<p>Want to use the app but don’t have it yet? Now’s the time to start! Download and activate the ING App. Once you&apos;ve activated the app, you’ll use it instead of the scanner to confirm your payments and other orders. </p>"},"textLinks":[{"text":"ING App and My ING","url":"/en/personal/digital-banking/my-ing-and-the-app"}]},{"componentType":"sectionTitle","title":"Do you have a joint account?"},{"componentType":"paragraph","richBody":{"value":"<p>If so, make sure that you each use your own personal My ING login and your own means of confirmation – either the mobile banking app or the scanner. </p>"},"textLinks":[{"text":"More information about joint accounts and My ING","url":"/particulier/digitaal-bankieren/en-of-rekening"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":false,"id":"912e7071-415c-4b0a-8c3b-5107e27ad8a0","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Internet banking with My ING","url":"/en/personal/digital-banking/my-ing"}},"componentType":"productHeader","coreHeader":{"body":"No problem. You can request a scanner for logging in to My ING instead. Just give us a call.","headerImage":{"extension":"jpeg","original":"https://assets.ing.com/m/3a9f161020ae5f0a/original/Cross-aggiornamento-dati.jpeg","transformBaseUrl":"https://assets.ing.com/transform/965e952e-39f8-45ea-b780-cc69aaf656ca/Cross-aggiornamento-dati","type":"image","width":814},"subtitle":"No smartphone or tablet?","title":"How to request an ING scanner"}},"publishDate":"2026-03-06T12:53:12.797+01:00"}}