{"type":"document","data":{"id":"b33f8384-3da5-411a-a7be-15c2d07d1904","localeString":"en-GB","publishDate":"2026-04-13T12:49:15.284+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Need to reset or change your My ING username or password? Here’s how to do it."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Forgot your username or password? It can happen to the best of us. In just a few steps, you'll regain access to your digital banking in My ING.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/50e4f341-008b-4fb4-a986-feda94976214/WOMAN-STANDING-BY-WINDOW-IN-ROOM","type":"image","width":7200,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/97a7770594df692/original/WOMAN-STANDING-BY-WINDOW-IN-ROOM.jpg","extension":"jpg"},"title":"Lost my login details"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking with My ING"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"New: Log in with a QR code"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><strong><span><span>Trying to log in to My ING and using the app?</span></span></strong><span><span> You can now do so by scanning a QR code! Select the “With a QR code” option on the My ING login page and scan the code using the camera in your ING App.</span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/ing-qr-code","text":"Read more about logging in with a QR code"}]},{"componentType":"sectionTitle","title":"Get back into your account"},{"componentType":"paragraph","richBody":{"value":"<p>How you get your details back depends on how you usually log in. Choose the option that fits your situation:</p>"}},{"componentType":"accordion","accordionList":[{"title":"You still have access to the ING App","richBody":{"value":"<p>You can easily look up your username or change your password in the app: </p><ol><li>Open the app and log in </li><li>Tap Service (bottom right) </li><li>Go to Access &amp; Confirmation </li><li>Here you’ll find your username or can change your password </li></ol>"}},{"title":"You want to reactivate the ING App","richBody":{"value":"<p>During the activation process, you’ll see your username and can change your password. Follow these steps: </p><ol><li>Download and open the ING App </li><li>Tap I want to activate the app </li><li>Start by tapping Continue </li><li>Choose “Forgot login details?” when asked </li><li>Let us know what you’ve lost: username, password, or both </li><li>Follow the steps to recover your login credentials </li><li>Activate the app with your username and (new) password <ul><li>Have your passport or ID card ready—you’ll need it </li></ul></li></ol>"}},{"title":"You use the ING Scanner","richBody":{"value":"<p>Request your login details using the link below. You’ll receive your username and a temporary password by post within 5 business days after your request. Only forgot your password? You can change it online right away.</p>"},"textLinks":[{"url":"https://mijn.ing.nl/login/retrieve-credentials?kbq=&flow-step=retrieve-credentials","text":"Recover your login details"}]}]},{"componentType":"sectionTitle","title":"Important: protect your login details"},{"componentType":"paragraph","richBody":{"value":"<p>Your login codes are just as personal as your PIN — so don’t share them with anyone. Not even with an ING employee. <strong>We’ll never ask for them.</strong></p><p>If someone does ask, you can be sure something’s not right. </p><p>Sadly, some people still share their details—and that can lead to fraud.</p><p><strong>Stay safe: never share your login details.</strong></p>"}},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/cant-log-in","text":"Can't log in to My ING"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}