{"type":"document","data":{"id":"5f279887-7d1c-4046-b8ec-e01bcac22278","localeString":"en-GB","publishDate":"2026-03-31T15:09:37.388+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Problemen met Mijn ING? Meestal kun je het zelf oplossen. Check hier hoe je dat doet."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"There's often a simple solution. We've listed it for you.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/f2c0624b-a55a-4336-aaf3-7a3f1351c9ed/Wide-view-of-asian-girl-harvesting-potatoes-fro-ground","type":"image","width":6924,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/79c7483a90f874ad/original/Wide-view-of-asian-girl-harvesting-potatoes-fro-ground.jpg","extension":"jpg"},"title":"Help with online banking","subtitle":"Stuck somewhere?"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking with My ING"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Lost your My ING login details"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>No </span></span></span></span><span><span><span><span>problem</span></span></span></span><span><span><span><span>. You can easily request new ones or change them.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/lost-login-details","text":"Read more"}]},{"componentType":"sectionTitle","title":"Can't log in"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span>You’ll need to confirm your login using the app or your scanner.</span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/cant-log-in","text":"More information"}]},{"componentType":"sectionTitle","title":"Scanner not working"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>Having trouble scanning the colour code with your ING Scanner? There could be a few reasons why.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/scanner-doesnt-work","text":"More information"}]},{"componentType":"sectionTitle","title":"Problem with SMS codes"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You can update your phone number for SMS codes yourself. Not receiving any? We’ll help you sort it.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/change-telephone-number","text":"Read more"}]},{"componentType":"sectionTitle","title":"App not working"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You’ll need three things to (re)activate the app.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"Check it here"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}