{"type":"document","data":{"id":"5e193f95-f06b-4ed1-93e1-893b7f4e96d8","localeString":"en-GB","publishDate":"2026-04-14T15:13:20.730+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Change your phone number used for SMS codes in the mobile banking app or My ING. Get started here—it's easy and quick."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/settings/change-mobile?EW=true","text":"Check your phone number"}},"coreHeader":{"body":"Please make sure we have the correct phone number so you can always do your banking online. Add or update your phone number in the ING App or My ING. Can't log in? See what you can do here.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/c04fdd5a-1488-4073-aa5a-c6f5a133e488/Teenage-girl-with-down-syndrome-relaxing-at-home-on-the-sofa-lookig-at-her-phone","type":"image","width":8256,"original":"https://assets.ing.com/m/640f6119e9a1c528/original/Teenage-girl-with-down-syndrome-relaxing-at-home-on-the-sofa-lookig-at-her-phone.jpg","extension":"jpg"},"title":"Change your phone number used for SMS codes","subtitle":"It's a breeze."},"backLink":{"textLink":{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking with My ING"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to change your number in the app"},{"componentType":"paragraph","richBody":{"value":"<ol><li><p>Log in and select ‘Service’ at the bottom of your screen. </p></li><li><p>Select ‘Access &amp; confirmation’. </p></li><li><p>Select ‘Change number for SMS codes’ and follow the steps. </p></li></ol><p> </p>"}},{"componentType":"sectionTitle","title":"How to change your number in My ING"},{"componentType":"paragraph","richBody":{"value":"<ol><li>Log in to My ING. </li><li>In the menu located on the left, select ‘Service&apos;.  </li><li>Go to ‘Your security settings’. </li><li>Select ‘Change phone number for SMS codes’ and follow the steps. </li></ol><p>We walk you through all the steps in this video. </p>"},"textLinks":[{"url":"https://mijn.ing.nl/profile/security","text":"Check your phone number in My ING"}]},{"componentType":"sectionTitle","title":"Can't log in to the app or My ING?"},{"componentType":"paragraph","title":"We'll help you get back in so you can change your phone number and do all sorts of other things.","richBody":{"value":"<p>Check here how to active the ING app:</p><p><a href=\"https://www.ing.nl/en/personal/digital-banking/app/how-to-activate-with-your-id-document\">How to activate with your id-document</a></p>"}},{"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"}},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}