Have an active ING App? You can also log in using a QR code! Just select the “With a QR code” option displayed on the My ING login page and scan the QR code with the camera in your ING App. Read more about logging in with a QR code here.
Don’t have an active ING App? Request your username and/or set a new password using the instructions found here.
"}},{"componentType":"sectionTitle","title":"Can't confirm login"},{"componentType":"paragraph","richBody":{"value":"You must always confirm your login. After entering your username and password, use the ING App or ING scanner to confirm your login.
"},"textLinks":[{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"My app isn’t working"},{"url":"/particulier/digitaal-bankieren/mijn-ing/scanner-werkt-niet","text":"My scanner isn’t working"}]},{"componentType":"accordion","accordionList":[{"title":"Why do I need an app or scanner to log in?","richBody":{"value":"Internet banking with My ING is safer with two-factor authentication. In addition to your username and password, you'll need another identification method to verify your identity. At ING, you can do this with our ING App or ING scanner. This extra layer of security will help us better protect your money.
"},"textLinks":[{"url":"/en/personal/digital-banking/app/download-and-activate","text":"Downloading and activating the app"},{"url":"/particulier/digitaal-bankieren/app/zo-activeer-je-de-app-met-je-betaalpas","text":"Watch the instruction video on how to activate the app"},{"url":"https://assets.ing.com/m/b35376d690ed5b21/original/ING-scanner-activeren-stappenplan.pdf","text":"View the steps (pdf)"}]},{"title":"Why do I need to update the app to the latest version?","richBody":{"value":"For security reasons, it's important you regularly update your app. If an app isn't updated, its security won't be improved. It also won't receive new features. That's why updates are essential to secure mobile banking. For the same security reasons, we make it so outdated app versions will no longer work after a certain period of time.
"},"textLinks":[{"url":"/en/personal/digital-banking/app/update","text":"How to update the ING App"},{"url":"/particulier/digitaal-bankieren/app/updaten-vraag-en-antwoord","text":"Frequently asked questions about app updates"}]},{"title":"My app is up to date, so why can't I confirm my login?","richBody":{"value":"If you're trying to access a joint account, please make sure both account holders use their own login details and app to log in. That way, you can always do your banking independently of each other.
"},"textLinks":[{"url":"/particulier/digitaal-bankieren/en-of-rekening","text":"More about joint accounts and My ING"}]}]},{"componentType":"sectionTitle","title":"Your My ING login details were blocked"},{"componentType":"paragraph","richBody":{"value":"For security reasons, we block your My ING login details if you:
Enter the wrong SMS code multiple times in a row. If that happens, we lock you out of My ING for 3 hours. After this time has passed, you can access My ING again. No need to take any additional action!
Check if My ING is indicated as a trusted website in your browser. If you haven't, please add https://mijn.ing.nl to the list of trusted websites in your browser. This will usually resolve the issue.
"}},{"componentType":"sectionTitle","title":"Still can't log in?"},{"componentType":"paragraph","richBody":{"value":"We have four tips that may help:
"}},{"componentType":"accordion","accordionList":[{"title":"1. Clear your browser","richBody":{"value":"Clearing your browser will remove:
How to clear your browser
If your internet connection stutters, you can try switching to mobile data like 4G or 5G instead of WiFi. Or, if your mobile data connection stutters, you can switch to a secure WiFi network. Refresh the webpage and try again.
You can also try switching your mobile data or WiFi on and off again.
"}},{"title":"3. Try a different browser","richBody":{"value":"You could also try another browser. Browsers like Google Chrome or Safari are used to navigate the internet. You can download new browsers from your current browser. For example, you can use Safari to download Google Chrome on Google Chrome's website. Learn which browsers are supported by ING here.
Updating your browser or operating system may also help. Set up automatic updates for your browser and operating system and you're always good.
"},"textLinks":[{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Update your browser and operating system"}]},{"title":"4. Try a different device","richBody":{"value":"Log in from a different computer, laptop, tablet or phone. Make sure your browser and operating system are fully up to date.
If you're continuing to have trouble signing in, please contact us.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Learn more about:"},"textLinks":[{"url":"/particulier/digitaal-bankieren/mobiel-bevestigen","text":"Mobile confirmation"},{"url":"/particulier/digitaal-bankieren/mijn-ing/scanner","text":"The ING Scanner"},{"url":"/en/personal/digital-banking/my-ing/lost-login-details","text":"Requesting your username or password"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}