{"type":"document","data":{"id":"68f6c823-61d9-4f30-ab81-0f33b2bd5e01","localeString":"en-GB","publishDate":"2026-04-17T09:19:00.010+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"How to use the ING app to confirm logins and payments in My ING."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/en/personal/digital-banking/app/download-and-activate","text":"How to download the app"}},"coreHeader":{"body":"If you use My ING, then you know you need to confirm whenever you log in or make a payment. You use the app for that – along with your mobile PIN or fingerprint. We call that ‘mobile confirmation’.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/e1bf6889-ac6d-4f82-9d69-1f3e3e2b1b2c/Person-taking-a-picture-of-a-seal-swimming-upside-down-with-a-telephone","type":"image","width":4683,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/1e55392978fefa4b/original/Person-taking-a-picture-of-a-seal-swimming-upside-down-with-a-telephone.jpg","extension":"jpg"},"title":"Mobile confirmation"},"backLink":{"textLink":{"url":"/en/personal/digital-banking","text":"Digital banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to confirm with the app"},{"componentType":"paragraph","richBody":{"value":"<p>If you have our app, you’ll use it to confirm your login and payments in My ING. Here&apos;s how it works:</p><ol><li>Log in to My ING with your username and password.</li><li>Open the app on your smartphone or tablet.</li><li>Confirm your login in the app with your mobile PIN or fingerprint.</li></ol><p>All done!</p><p><strong>How to confirm a payment:</strong></p><ol><li>Get your payment ready in My ING.</li><li>Select ‘Submit’. You&apos;ll be asked to confirm payment in the app.</li><li>Open the app and confirm your payment(s).</li></ol><p><strong>How to confirm a payment </strong><br />Open your ING app to confirm the payment – it&apos;ll be displayed automatically. Make sure your push notifications are turned on so you’re prompted to confirm all payments.</p><p>Watch the video to see step by step how this works.</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/52a29cd0689f0537/original/ING-Animation-Mobiel-Goedkeuren-mp4.mp4","videoPreviewURLs":["https://assets.ing.com/m/52a29cd0689f0537/mp4-ING-Animation-Mobiel-Goedkeuren-mp4.mp4","https://assets.ing.com/m/52a29cd0689f0537/1080p-ING-Animation-Mobiel-Goedkeuren-mp4.mp4","https://assets.ing.com/m/52a29cd0689f0537/480p-ING-Animation-Mobiel-Goedkeuren-mp4.mp4","https://assets.ing.com/m/52a29cd0689f0537/720p-ING-Animation-Mobiel-Goedkeuren-mp4.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/52a29cd0689f0537/mini-ING-Animation-Mobiel-Goedkeuren-mp4.jpg","webimage":"https://assets.ing.com/m/52a29cd0689f0537/webimage-ING-Animation-Mobiel-Goedkeuren-mp4.jpg","thul":"https://assets.ing.com/m/52a29cd0689f0537/thul-ING-Animation-Mobiel-Goedkeuren-mp4.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Don't have our app yet?"},{"componentType":"paragraph","richBody":{"value":"<p>Download the app for free in the Google Play Store for Android and in the App Store for iPhone or iPad, and you’re ready to do your banking anytime and anywhere.</p>"},"textLinks":[{"url":"/en/personal/digital-banking/app/download-and-activate","text":"How to download the app"}]},{"componentType":"sectionTitle","title":"Don’t have a suitable smartphone or tablet – or any at all?"},{"componentType":"paragraph","richBody":{"value":"<p>Looking for a smartphone or tablet that’s compatible with the app? <a href=\"https://www.ing.nl/punten/category/28069?bid=0_vrkp_HPP_L1_download_app_winkel_smartphone\">Get a sharp discount</a> on Samsung and Apple smartphones and tablets in the ING Shop. If you don&apos;t have or want a smartphone or tablet, you can use the <a data-type=\"internal\" href=\"/particulier/digitaal-bankieren/mijn-ing/scanner\">ING scanner</a> to confirm instead.</p>"}},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}