{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Since June 2026, iDIN is gradually transitioning to itsme. Like iDIN, itsme is a secure and reusable way to log in and share your data. No worries, you can continue using iDIN until the end of 2027.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"highlight","richBody":{"value":"<p>Did you receive an email or message asking you to sign up for itsme? Signing up for itsme is always done via the itsme app, never through a web browser.</p>"},"title":"Beware of possible phishing!"},{"componentType":"sectionTitle","title":"What is iDIN?"},{"alignedImage":{"position":"left"},"componentType":"paragraph","richBody":{"value":"<p>With iDIN, you can securely identify yourself online through ING. <span><span><span><span lang=\"EN-GB\" dir=\"ltr\"><span><span>You sign in via My ING or the ING App and only share the information that is needed. Your banking details are never shared with the organisation.</span></span></span></span></span></span></p>"}},{"componentType":"sectionTitle","title":"Introducing itsme"},{"alignedImage":{"position":"top","extension":"svg","original":"https://assets.ing.com/asset/573321ae-6bcb-4560-b148-09c1aa8cda50/iDIN_itsme.svg","transformBaseUrl":"https://assets.ing.com/transform/573321ae-6bcb-4560-b148-09c1aa8cda50/iDIN_itsme"},"componentType":"paragraph","richBody":{"value":"<p>itsme is the successor to iDIN. <span lang=\"EN-US\" dir=\"ltr\"><span><span>Instead of verifying your identify through your ING App, you will use your own itsme app. With it, you can securely log in, share information and sign documents. </span></span></span></p>"}},{"componentType":"sectionTitle","title":"What will change for you?"},{"componentType":"paragraph","richBody":{"value":"<p>Until the end of 2027, you can continue to identify yourself with other organisations through iDIN using your ING App. You can already download, activate and start using the itsme app today to identify yourself with organisations that support itsme. </p>"}},{"componentType":"sectionTitle","title":"Curious?"},{"componentType":"paragraph","richBody":{"value":"<p>Find out how to activate itsme in the below video.</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/How-to-activate-itsme.mp4","videoPreviewURLs":["https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/mp4/How-to-activate-itsme.mp4","https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/480p/How-to-activate-itsme.mp4","https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/1080p/How-to-activate-itsme.mp4","https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/720p/How-to-activate-itsme.mp4"],"thumbnails":{"mini":"https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/thumbnail/mini-How-to-activate-itsme","webimage":"https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/thumbnail/webimage-How-to-activate-itsme","thul":"https://assets.ing.com/asset/c0c53e0e-e0c0-43b4-a623-52825722254f/thumbnail/thul-How-to-activate-itsme"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Step by step towards itsme"},{"componentType":"paragraph","richBody":{"value":"<p>The move from iDIN to itsme will happen step by step in 2026 and 2027.</p><ol><li>From June 2026: use itsme anywhere in the Netherlands <span lang=\"EN-US\" dir=\"ltr\"><span><span>to identify yourself online. You can also continue to use iDIN through your ING App.</span></span></span></li><li>From 2026: you’ll see the itsme logo appear alongside iDIN more often.</li><li>By the end of 2027: <span><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>iDIN will stop. From that moment on, you will use the itsme app to identify yourself online. We will provide more information about this in 2027.</span></span></span></span></span></span></span></li></ol>"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"<ol><li>Download the itsme app from the App Store or Google Play Store.</li><li>Open the app and follow the steps on the screen.</li><li>Verify your identity.</li><li>Choose your own security code. </li></ol><p>After activating, you can use itsme to identify yourself, log in, create an account, confirm payments, and sign documents using your smartphone. Check out the above instruction video. </p>"},"title":"How can you activate and start using itsme?"},{"richBody":{"value":"<p>itsme is free for consumers.</p>"},"title":"Is itsme free to use?"},{"richBody":{"value":"<p>While iDIN works through your bank, itsme offers a single, recognisable app experience, regardless of the service or bank you use. You download and activate the itsme app, and from then on you can easily use the app to identify yourself, log in, confirm actions, and sign.</p>"},"title":"What is the difference between iDIN and itsme?"},{"richBody":{"value":"<p>ING informs its customers about the transition of iDIN to itsme. iDIN remains available until the end of 2027. Afterwards, you use itsme to identify yourself online.</p>"},"title":"Why do I receive or see a message about iDIN and itsme from ING?"},{"richBody":{"value":"<p>No, not right away. iDIN remains available until the end of 2027. Do you sometimes use iDIN? Download the itsme app now, so you’re ready for the switch.</p>"},"title":"Do I need to do anything now?"},{"richBody":{"value":"<p>The Dutch banks have sold iDIN to itsme. As a result, itsme will replace iDIN. The Dutch banks developed iDIN over ten years ago as a secure way to confirm your identity online. To further develop this service and prepare it for the future, the banks chose itsme. itsme has extensive experience with digital identification in Europe and can continue to develop the service.</p>"},"title":"Why is iDIN transitioning to itsme?"},{"richBody":{"value":"<p>You don’t need to do anything now. If you don’t use iDIN to identify yourself online, nothing changes for you at the moment.</p>"},"title":"What if I never use iDIN?"},{"richBody":{"value":"<p>iDIN remains available until 31 December 2027. From 2028, you will no longer be able to identify yourself with iDIN. Do you use iDIN? Download the itsme app in time.</p>"},"title":"When will iDIN stop?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Read more about itsme"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"A lot more information about itsme can be found on their website","url":"https://www.itsme-id.com/nl-nl/"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":false,"id":"c85ae9bd-400c-4c64-9e18-d42dee40a770","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Digital banking","url":"/en/personal/digital-banking"}},"componentType":"productHeader","coreHeader":{"body":"Like iDIN, itsme is a secure way to verify your identity online. You activate itsme once and can then immediately use the app to identify yourself with organisations that support itsme. No worries, you can continue using iDIN until the end of 2027.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/asset/727461da-f5c8-4856-95f8-294bbb2b3dc2/Man-paints-bench-red.jpg","publishedAt":"2022-05-26T14:02:47Z","transformBaseUrl":"https://assets.ing.com/transform/727461da-f5c8-4856-95f8-294bbb2b3dc2/Man-paints-bench-red","type":"image","updatedAt":"2023-12-21T15:22:06Z","width":6000},"subtitle":"Since June 2026, iDIN is gradually transitioning to itsme.","title":"Now iDIN, soon itsme."}},"publishDate":"2026-10-28T12:40:01.424+01:00"}}