We are constantly working to improve the Mobile Banking App and keep it secure. In doing so, we use the latest technical capabilities, including in terms of security. One of these capabilities is to check your ID with your phone or tablet.
This is because it shows you have both your phone/tablet and your ID in your possession, meaning we know for sure that it's you who's activating the app. This makes it even more difficult for criminals to misuse your data. In short: it is a safe and future-proof technique for activating your app. This is a technique that is increasingly being used, including by the government and other banks.
Of course, you want to ensure that abusing your data remains difficult for criminals. The best way to do so is to keep your ID for yourself. Never let another person take it with them, and never let someone else scan your ID. On this page you can read more about the tricks criminals use to defraud you from your data and your money.
"}},{"componentType":"paragraph","title":"If you want to know more","richBody":{"value":"You can read more about this way of activating your app in the answers to frequently asked questions. Alternatively, you can check how the activate with your ID process works.
"}},{"componentType":"accordion","accordionList":[{"title":"I have an app that already works. Do I have to activate it again?","richBody":{"value":"No, in this case, no further action is required of you. Activation is only necessary if you reinstall the app. For example, on a new phone or an additional device, such as a tablet.
"}},{"title":"Which identity documents can I use to activate the app?","richBody":{"value":"You can use the following valid forms of identification:
The law states that you must be able to show a valid ID when requested to do so from the age of 14. If you don't have an ID, then contact the municipality where you are registered to apply for one. You can find more information about this on the website of your municipality.
"}},{"title":"What happens to my data?","richBody":{"value":"This data is securely sent to us. We will then check to confirm whether you have sent this data and we will add any missing first name(s) to our systems. Afterwards, the remaining data we have received will be destroyed as soon as possible. This means that they are not stored in your app. Please see our privacy policy to read more about how we handle your data.
"}},{"title":"Why are you checking my ID? You already know me, right?","richBody":{"value":"It's correct that your data has been registered with us before. We're just establishing that we know it's you when you activate the app. That's why we compare the data from your ID when you activate the app with the data you submitted to us when you became a customer. To do this, we use the data from your identity document.
"}},{"title":"I'm unable to activate the app with my ID. What do I do now?","richBody":{"value":"On ING.nl, we explain the step-by-step process of activating the app using your ID. Visit the above website to access clips to help you, as well as a PDF in which you can read the steps again at your leisure.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}