{"type":"document","data":{"id":"8ce68965-1297-46b4-8d5e-a6a8cb4e9073","localeString":"en-GB","publishDate":"2026-03-31T14:47:09.642+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Digital banking starts with requesting login details."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Digital banking starts with requesting login details.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/235f1983-f8ae-434d-b6d5-ecb9fb63ce1e/YOUNG-WOMAN-USING-MOBILE-PHONE-WHILE-SITTING-AT-HOME","type":"image","width":7200,"original":"https://assets.ing.com/m/4b2d7e252fcddbf1/original/YOUNG-WOMAN-USING-MOBILE-PHONE-WHILE-SITTING-AT-HOME.jpg","extension":"jpg"},"title":"Request login details for internet banking"},"backLink":{"textLink":{"url":"/en/personal/digital-banking","text":"Digital banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Request My ING (digital banking) for yourself"},{"componentType":"paragraph","richBody":{"value":"<p><a data-type=\"internal\" href=\"/particulier/klantenservice/telefoonnummers\">Call our customer service</a> to request login details for the first time. You need these to activate the app. We’ll send your login details by post; this takes 3–5 business days.</p><p>But… you may have requested login details for Mijn ING or the ING app before. To check this, activate the ING app, choose ‘I want to activate the app’ and tap ‘Next’. Select ‘Forgot login details’ and follow the steps.</p>"}},{"componentType":"sectionTitle","title":"Request My ING (digital banking) for your child"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Parents can easily arrange this (themselves) in the app or at My ING.</li><li>A legal representative other than a parent or guardian must visit an ING service point to do this. They can also make an appointment at an ING branch. </li></ul>"},"textLinks":[{"url":"/en/personal/children/service/digital-banking-for-your-child","text":"Digital banking for your child"}]},{"componentType":"sectionTitle","title":"Start digital banking"},{"componentType":"paragraph","richBody":{"value":"<p>Have you received your username and password?</p>"},"textLinks":[{"url":"/en/personal/digital-banking/app/download-and-activate","text":"Download and activate the ING app"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}