{"type":"document","data":{"id":"f5f65727-f3ea-49a8-b2ca-d1248b963454","localeString":"en-GB","publishDate":"2026-04-01T09:00:00.151+02:00","contentType":"onecms:productPage","hasMacro":true,"macros":["app_on_the_web:min_os_version.current.android.name"],"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Don’t have the latest version of the ING App on your Samsung phone? Find out how to keep your app up to date."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"With auto-update, you’ll always have the latest version of our app. How easy is that!","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/8efab8b7-503e-4a8f-9090-b9c525be9bb6/Bald-adult-man-repairs-mobile-phones-in-his-shop","type":"image","width":5616,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/3e5e6d571450d592/original/Bald-adult-man-repairs-mobile-phones-in-his-shop.jpg","extension":"jpg"},"title":"Update app for Samsung","subtitle":"Safe and done in no time"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Update automatically"},{"componentType":"paragraph","title":"You can set up your smartphone or tablet to update your apps automatically.","richBody":{"value":"<p>You’ll always have the latest version of our app without even having to think about it. Just follow these steps: </p><ul><li>Open the <a href=\"https://play.google.com/store/apps/details?id=com.ing.mobile\">Google Play Store</a>. </li><li>Search for &apos;ING Mobile Banking’. </li><li>Select the three vertical dots in the top right corner (the menu). </li><li>Turn the slider on for ‘Enable auto update&apos;. </li><li>When that turns green, auto-update for the mobile banking app is enabled. </li><li>The app will be updated automatically as soon as an update is available. </li></ul><p>If you&apos;d prefer doing that manually every time, follow the steps below. </p>"}},{"componentType":"accordion","accordionList":[{"title":"Steps for updating manually","richBody":{"value":"<p><strong>Update the mobile banking app  </strong></p><ul><li>Open the <a href=\"https://play.google.com/store/apps/details?id=com.ing.mobile\">Google Play Store</a> on your smartphone or tablet.  </li><li>Search for ‘ING Mobile Banking’.  </li><li>If there’s an update ready, you’ll see an ‘Update’ icon. </li><li>Select the icon and the app will start to update automatically.    </li></ul><p>If you don&apos;t see any ‘Update’ icon, there’s no update available, and you have the latest version of the app. </p>"}}]},{"componentType":"sectionTitle","title":"Software update for your phone"},{"componentType":"paragraph","richBody":{"value":"<p>Besides our app, sometimes your whole phone may need an update. Otherwise, you might not get the latest version of our app. These Android software updates are numbered. You’ll currently need at least %{app_on_the_web:min_os_version.current.android.name}% to be able to use our app. Follow the steps below to update your phone’s software. </p>"}},{"componentType":"accordion","accordionList":[{"title":"How to update the software for your Android device","richBody":{"value":"<p><strong>Update the operating system of your smartphone or tablet </strong></p><ul><li>Select ‘Settings’ on your smartphone or tablet. </li><li>Select ‘About phone’ or ‘Device info’. </li><li>Select ‘System updates’ or ‘Software update’. </li><li>If a new update is available, you’ll see it there. Select ‘update’ to download the update, and then select ‘Instal’.  </li><li>After the system update has been installed, you can retry updating or downloading the mobile banking app. </li></ul><p>Updating the Android operating system on some devices may work slightly differently. </p>"}}]},{"componentType":"sectionTitle","title":"What to do if you can’t update"},{"componentType":"paragraph","richBody":{"value":"<p>If you’re unable update to at least %{app_on_the_web:min_os_version.current.android.name}%, then your device is unfortunately too old. </p>"},"textLinks":[{"url":"/particulier/digitaal-bankieren/app/software-update","text":"What to do"}]},{"componentType":"linkList","iconTitle":{"title":"Any questions?"},"textLinks":[{"url":"/particulier/digitaal-bankieren/app/software-update","text":"How to update your software"},{"url":"/en/personal/digital-banking/app/cant-update","text":"If you're unable to update"},{"url":"/particulier/digitaal-bankieren/app/updaten-vraag-en-antwoord","text":"Questions and answers"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}