To use the ING app, you’ll need a smartphone or tablet either from Apple or a brand that runs on Android, like Samsung. You’ll find the app in the App Store (for Apple) or Google Play Store (for Android), right on your device. Currently, you’ll need at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}% to use the app.
If your device runs an older version and can’t be updated, it may be too outdated to use the app. Want to check if your device is compatible?
Search for ING app in the store.
If you see a ‘Download’ or ‘Install’ button, you’re good to go.
Don’t see those options? Your operating system might be out of date. Update it to start using the ING app.
"},"textLinks":[{"url":"/en/personal/digital-banking/app/software-update","text":"Update your software"}]},{"title":"My device is outdated, now what?","richBody":{"value":"Unfortunately, the ING App isn’t available on older devices. Right now, you’ll need at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}% to use the app.
You can install the app on a newer device. Need a new phone or tablet? ING offers a selection of compatible devices at a discount in the ING shop.
The ING App is required to confirm payments and transactions in My ING. Can’t use the app? Then you may be eligible for an alternative: the ING Scanner.
"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/scanner","text":"More about the ING Scanner"}]},{"title":"How do I know if there’s a new version of the app?","richBody":{"value":"If a new version is available, you’ll get a notification from the App Store or Google Play Store.
You can also check it manually: Just open the App Store or Google Play Store and search for ‘ING app’. If you see ‘Update’, click it. No update button? Then you’re already using the latest version.
We regularly release updates for the ING App. Each new version includes the latest features and meets the latest security standards. We recommend always using the most up-to-date version. Older versions may stop working after a while.
"}},{"title":"Which version of the ING App can I use?","richBody":{"value":"To use the latest version of the app, your device needs the right operating system. Right now, you’ll need at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}%.
If your device runs an older version and can’t be updated, it may be too outdated to use the app.
You’ll find the latest version of the app in the Google Play Store (Android) or App Store (iOS). The store also shows the current version number.
Do you want to check the version of your own ING App? If you have an Android phone or tablet, go to the menu in the top left of the app, click on ‘Service’ and then ‘About this app’. You can get the latest version of the app from the Google Play Store (Android). If you have an iPhone or iPad from Apple, go to your profile in the app (top right) and scroll down to ‘About this app’.
"}},{"title":"How do I check which app version I have?","richBody":{"value":"Here's how:
Good to know: you'll see the latest version in the App Store or Google Play Store .
You have the latest version of the app if you don't see 'Update' in the App Store of Google Play Store .
"}},{"title":"Why do older versions of the ING App stop working?","richBody":{"value":"Older versions of the app sometimes only work with outdated operating systems on your phone or tablet. That’s not safe. After a while, the manufacturer stops sending security updates. And if there’s a security flaw in an old system, it could put your money at risk. That’s not something you want when you’re doing your banking.
Plus, we improve the app with every update. We make it easier to use, add new features and boost security. That’s why it’s important to always use the latest version of the ING App.
Right now, you’ll need at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}% to use the app. That way, you’ll get the newest version of the app. Can’t update your device? Then it’s probably too old to support the app.
We get that it’s frustrating if your app stops working. But keeping things safe is our top priority.
More info about updating? Click the link below.
"},"textLinks":[{"url":"/en/personal/digital-banking/app/software-update","text":"Update your software"}]},{"title":"Why does support for older operating systems stop?","richBody":{"value":"Over time, support for older operating systems runs out. That means bugs don’t get fixed and security updates stop coming. Not ideal when you’re doing your banking.
That’s why we always recommend using the latest operating system on your device. Sometimes, a system gets so outdated that we can’t guarantee the app will work properly anymore. In those cases, we have to block those versions.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}