{"type":"document","data":{"id":"5cbec3e6-96d8-4763-b0e1-98b8cb4f9028","localeString":"en-GB","publishDate":"2026-04-01T10:00:00.429+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"De ING App werkt niet optimaal op Huawei toestellen"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"The ING App does not work optimally on Huawei devices. This is because Huawei smartphones released after 2019 are no longer allowed to use Google Mobile Services (GMS), such as the Google Play Store and certain security APIs that many apps rely on.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/bd905d5e-8fba-459e-b87a-629cd28b1fcb/rear-view-of-woman-standing-on-road","type":"image","width":5899,"original":"https://assets.ing.com/m/69be6d784b8305fd/original/rear-view-of-woman-standing-on-road.JPG","extension":"jpg"},"title":"Huawei devices and the ING App","subtitle":"How does compatibility work?"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Why are Huawei devices different from other Android devices?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Huawei devices run on Android, but they are not the same as other Android smartphones. Since 2019, Huawei has not been allowed to use Google services such as the Google Play Store and specific security features that many apps need to function properly. Other Android brands, such as Samsung, Motorola or Nokia, do use these Google services by default.</span></span></span></p><p><span><span><span>Because Huawei devices do not include these services, some apps may behave differently than you are used to. For example, apps may not be available through the Play Store, certain features may be unavailable, or notifications may not always be delivered reliably. Huawei has developed its own alternatives for these services, but not all apps are fully adapted to them.</span></span></span></p><p><span><span><span>As a result, some apps, including the ING App, may not function optimally or not function at all on Huawei devices. This does not mean the device itself is faulty, but it does mean the user experience may differ from what you are used to on other Android phones.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"Can I use the ING App safely on my Huawei device?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>You may be able to use the ING App on some Huawei devices, but not all features may work reliably. This is because newer Huawei devices do not support Google services, while many apps depend on these services for full security and stability.</span></span></span></p><p><span><span><span>Because we want our customers to bank safely and reliably and have access to all features, <strong>we do not recommend using Huawei devices</strong> without Google support for mobile banking with ING.<br />If you want to use the ING App without limitations, it works best on devices with full Google security support and a recent Android version.</span></span></span></p><p><span><span><span>Of course, you can always use <strong>Mijn ING</strong> via internet banking or contact one of our colleagues for advice. We are happy to help you find a solution that fits your situation, so you can continue banking digitally with confidence.</span></span></span></p>"}},{"componentType":"linkList","iconTitle":{"title":"Digitaal bankieren"},"textLinks":[{"url":"/particulier/digitaal-bankieren/app","text":"Mobiel bankieren met de ING App"},{"url":"/particulier/digitaal-bankieren/mijn-ing","text":"Internetbankieren met mijn ING"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online betalen"},{"url":"/de-ing/toegankelijkheid/workshop-digitaal-bankieren","text":"Workshop Digitaal Bankieren"},{"url":"/de-ing/toegankelijkheid/samen-digitaal","text":"Samen Digitaal: stap voor stap hulp"},{"url":"/de-ing/veilig-bankieren/meer-over-veiligbankieren","text":"Veilig bankieren"}]}]}}}