{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"To keep your mobile banking safe and ready for the future, make sure your software is up to date","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Check the settings on your phone to see if a software update is available.<br />If possible, update your device to at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}%.</p><p>So make sure you update your current device in time or switch to a newer device.</p>"},"title":"What can you do to keep using the ING App securely?"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/c6ef12f4fae98f4/original/Happy-little-girl-sitting-in-a-shopping-cart-and-holding-an-apple-at-a-supermarket.jpg","transformBaseUrl":"https://assets.ing.com/transform/8722ea03-080e-48ab-be6a-0147f5108760/Happy-little-girl-sitting-in-a-shopping-cart-and-holding-an-apple-at-a-supermarket","type":"image","width":5415},"link":{"url":"/en/personal/digital-banking/app/software-update"},"title":"How to update your software"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/ee11b5b7b48cc81/original/Pedestrian-traffic-sign-in-snow.jpg","transformBaseUrl":"https://assets.ing.com/transform/11f3af8f-e099-42ba-9ab9-d67c58a41649/Pedestrian-traffic-sign-in-snow","type":"image","width":5433},"link":{"url":"/en/personal/digital-banking/app/cant-update"},"title":"What to do if a software update doesn’t work"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/54dfd4fbaa2982a2/original/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep.jpg","transformBaseUrl":"https://assets.ing.com/transform/1a288049-d37e-4a62-9546-6c76aeb96f56/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep","type":"image","width":4457},"link":{"url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet"},"title":"This is how you put the app on a newer device"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<p>For secure banking, it doesn’t really matter how expensive your phone is or how many features it has. What does matter is having a recent version of the operating system. That way, we can keep updating the app and ensure it stays secure.</p><p>Through the <a href=\"https://www.ing.nl/punten/category/28069?bid=0_vrkp_HPP_L1_download_app_winkel_smartphone\">ING Shop</a>, we offer discounts on a selection of Samsung and Apple smartphones and tablets.</p>"},"title":"Looking for a new device?"},{"componentType":"paragraph","richBody":{"value":"<p>We understand that switching to a new device isn’t always easy. Our team is happy to help you by phone or at one of our Service Points.</p>"},"textLinks":[{"text":"Telephone support","url":"/en/bank/accessibility/telephone-support"},{"text":"Find a Service Point nearby","url":"/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken"}],"title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>The ING App offers you a complete and user‑friendly way to manage your banking. If, for any reason, you’re unable to use the app, there is also an option to <a data-type=\"internal\" href=\"/en/personal/digital-banking/my-ing/scanner\">bank without the app</a>.</p>"},"title":"ING Scanner"}]},"hasMacro":true,"id":"d1bb2636-f583-4ee6-ba7c-e7e2aa363abc","localeString":"en-GB","macros":["app_on_the_web:min_os_version.current.ios.name","app_on_the_web:min_os_version.current.android.name","app_on_the_web:min_os_version.previous.ios.name","app_on_the_web:min_os_version.previous.android.name"],"mainHeaderZone":{"backLink":{"textLink":{"text":"Mobile banking with the ING App","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"From 30 March 2026, the ING App will no longer work on %{app_on_the_web:min_os_version.previous.ios.name}% or %{app_on_the_web:min_os_version.previous.android.name}%.\r\nTo keep mobile banking safe and future-ready, please update your device to at least %{app_on_the_web:min_os_version.current.ios.name}% (for Apple devices) or %{app_on_the_web:min_os_version.current.android.name}% (for Android devices).","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6bc3287a4dee6b5e/original/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-USING-PHONE.jpg","transformBaseUrl":"https://assets.ing.com/transform/62cfcc48-4c2f-41e8-8071-72d202e76e06/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-USING-PHONE","type":"image","width":5864},"title":"Update the software on your smartphone or tablet"}},"publishDate":"2026-04-21T09:33:13.042+02:00"}}