{"type":"document","data":{"id":"d1bb2636-f583-4ee6-ba7c-e7e2aa363abc","localeString":"en-GB","publishDate":"2026-04-01T11:59:00.847+02:00","contentType":"onecms:productPage","hasMacro":true,"macros":["app_on_the_web:min_os_version.current.ios.name","app_on_the_web:min_os_version.current.android.name","app_on_the_web:min_os_version.previous.ios.name","app_on_the_web:min_os_version.previous.android.name"],"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"To keep your mobile banking safe and ready for the future, make sure your software is up to date"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"From 30 March 2026, the ING App will no longer work on %{app_on_the_web:min_os_version.previous.ios.name}% or %{app_on_the_web:min_os_version.previous.android.name}%.\r\nTo keep mobile banking safe and future-ready, please update your device to at least %{app_on_the_web:min_os_version.current.ios.name}% (for Apple devices) or %{app_on_the_web:min_os_version.current.android.name}% (for Android devices).","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/62cfcc48-4c2f-41e8-8071-72d202e76e06/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-USING-PHONE","type":"image","width":5864,"original":"https://assets.ing.com/m/6bc3287a4dee6b5e/original/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-USING-PHONE.jpg","extension":"jpg"},"title":"Update the software on your smartphone or tablet"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"What can you do to keep using the ING App securely?","richBody":{"value":"<p>Check the settings on your phone to see if a software update is available.<br />If possible, update your device to at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}%.</p><p>So make sure you update your current device in time or switch to a newer device.</p>"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"How to update your software","image":{"transformBaseUrl":"https://assets.ing.com/transform/8722ea03-080e-48ab-be6a-0147f5108760/Happy-little-girl-sitting-in-a-shopping-cart-and-holding-an-apple-at-a-supermarket","type":"image","width":5415,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/c6ef12f4fae98f4/original/Happy-little-girl-sitting-in-a-shopping-cart-and-holding-an-apple-at-a-supermarket.jpg","extension":"jpg"},"link":{"url":"/en/personal/digital-banking/app/software-update"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Offer of a new device and help in the store","body":"(Dutch page only)","image":{"transformBaseUrl":"https://assets.ing.com/transform/1111d26a-340d-44e7-a2fd-f4ea1d235e77/kpn-logo","type":"image","width":481,"original":"https://assets.ing.com/m/4dcb0fc1cfc050c7/original/kpn-logo.png","extension":"png"},"link":{"url":"https://www.kpn.com/ing-app-nieuw-toestel"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"What to do if a software update doesn’t work","image":{"transformBaseUrl":"https://assets.ing.com/transform/11f3af8f-e099-42ba-9ab9-d67c58a41649/Pedestrian-traffic-sign-in-snow","type":"image","width":5433,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/ee11b5b7b48cc81/original/Pedestrian-traffic-sign-in-snow.jpg","extension":"jpg"},"link":{"url":"/en/personal/digital-banking/app/cant-update"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"This is how you put the app on a newer device","image":{"transformBaseUrl":"https://assets.ing.com/transform/1a288049-d37e-4a62-9546-6c76aeb96f56/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep","type":"image","width":4457,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/54dfd4fbaa2982a2/original/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep.jpg","extension":"jpg"},"link":{"url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet"}}]},{"componentType":"paragraph","title":"Temporary KPN offer","richBody":{"value":"<p>ING is working together with KPN to help customers who can no longer update their Android or iOS devices by offering them a new device. Together, we provide a good deal and help you get started with your new phone.</p><p>Until April 20, ING customers can make use of this offer.<br />But do it before <strong>March 30</strong> to continue banking the way you’re used to. Visit <a data-type=\"external\" href=\"https://www.kpn.com/ing-app-nieuw-toestel\">www.KPN.nl/ING</a> for the offer. In the KPN store, they help you transfer the apps from your old phone to your new one.<br />At home, you can easily activate your ING app via <a data-type=\"internal\" href=\"/particulier/digitaal-bankieren/app/activeren-met-een-qr-code\">ING.nl/nieuwetelefoon</a> (Dutch page only).</p>"}},{"componentType":"paragraph","title":"Need help?","richBody":{"value":"<p>We understand that switching to a new device isn’t always easy. Our team is happy to help you by phone or at one of our Service Points.</p>"},"textLinks":[{"url":"/en/bank/accessibility/telephone-support","text":"Telephone support"},{"url":"/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken","text":"Find a Service Point nearby"}]},{"componentType":"paragraph","title":"ING Scanner","richBody":{"value":"<p>The ING App offers you a complete and user‑friendly way to manage your banking. If, for any reason, you’re unable to use the app, there is also an option to <a data-type=\"internal\" href=\"/en/personal/digital-banking/my-ing/scanner\">bank without the app</a>.</p>"}}]}}}