{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"How to update the software on your smartphone or tablet.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Software update"},{"componentType":"paragraph","richBody":{"value":"<p>This software requires regular updates so you always comply with all the new security standards and improvements – and can keep using all your apps. To install or update an app, a software update is sometimes required.  </p><p>Currently, you need at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}% to use our app. This will give you the latest versions of the app. If you’re unable to update your software to at least %{app_on_the_web:min_os_version.current.ios.name}% or %{app_on_the_web:min_os_version.current.android.name}%, then your device is unfortunately too old.  </p>"}},{"accordionList":[{"richBody":{"value":"<p><strong>Update the operating system of your smartphone or tablet</strong></p><ol><li><p>Select ‘Settings’ on your smartphone or tablet. </p></li><li><p>Select ‘General’. </p></li><li><p>Select ‘Software update’. </p></li><li><p>If a new update is available, you’ll see it there. Select ‘update’ to download the update, and then select ‘Install’.  </p></li><li><p>After installation, you can retry updating or downloading the mobile banking app. </p></li></ol>"},"textLinks":[{"text":"Update the app","url":"/en/personal/digital-banking/app/update-apple"},{"text":"Download the app","url":"/en/personal/digital-banking/app/download-and-activate"}],"title":"How to update the software for iOS (Apple)"},{"richBody":{"value":"<p><strong>Update the operating system of your smartphone or tablet</strong></p><ol><li><p>Select ‘Settings’ on your smartphone or tablet. </p></li><li><p>Select ‘About this phone’. </p></li><li><p>Select ‘System updates’. </p></li><li><p>Select ‘Check for updates’ </p></li><li><p>If a new update is available, you’ll see it there. Select ‘update’ to download the update, and then select ‘Install’.  </p></li><li><p>After installation, you can retry updating or downloading the mobile banking app. </p></li></ol><p>Updating the Android operating system on some devices may work slightly differently. </p>"},"textLinks":[{"text":"Update the app","url":"/en/personal/digital-banking/app/update-samsung"},{"text":"Download the app","url":"/en/personal/digital-banking/app/download-and-activate"}],"title":"How to update the software for Android (Samsung, Google, Motorola)"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>Please contact customer service at Apple (for an iOS update) or Google (for an Android update).</p>"},"textLinks":[{"text":"Can't update?","url":"/en/personal/digital-banking/app/cant-update"}]},{"componentType":"linkList","iconTitle":{"title":"Any questions?"},"textLinks":[{"text":"View frequently asked questions","url":"/particulier/digitaal-bankieren/app/updaten-vraag-en-antwoord"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":true,"id":"a2b16f34-b02f-42c7-bf36-1a55d5b3fce5","localeString":"en-GB","macros":["app_on_the_web:min_os_version.current.ios.name","app_on_the_web:min_os_version.current.android.name"],"mainHeaderZone":{"backLink":{"textLink":{"text":"Digital banking","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"Just like a computer, your smartphone or tablet also has a software system, also known as an operating system. The best known are iOS (for Apple devices) and Android (for Samsung, etc.).","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/c6ef12f4fae98f4/original/Happy-little-girl-sitting-in-a-shopping-cart-and-holding-an-apple-at-a-supermarket.jpg","transformBaseUrl":"https://assets.ing.com/transform/8722ea03-080e-48ab-be6a-0147f5108760/Happy-little-girl-sitting-in-a-shopping-cart-and-holding-an-apple-at-a-supermarket","type":"image","width":5415},"title":"Software on your smartphone or tablet"}},"publishDate":"2026-04-01T09:00:00.210+02:00"}}