Pay people back using any Dutch bank
Get paid faster – set up a request in just a few clicks
Easily merge or split multiple expenses within a single request
Share payment requests through WhatsApp, text or email
As long as your friends, family or colleagues have a Dutch bank account, they can pay you back through your payment request. Easy!
Please note: payment with a non-Dutch (bank)account is not possible
"}},{"componentType":"sectionTitle","title":"Set up in a snap"},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Create a payment request","body":"Open the ING app or My ING and select ‘Payment request’. Enter how much money you'd like to receive and add a description. You can also have the recipient determine how much to pay instead. Then select Share payment request."},{"title":"Share your payment request","body":"Choose how you'd like to share the payment request: through WhatsApp, text, email or a social media channel. Share it in your group chat or individually – the choice is yours."},{"title":"Get paid back instantly","body":"The recipient will open your payment request on their phone. They'll then select their bank, log in and pay. The money will instantly appear in your account."},{"title":"Where can I find my payment requests?","body":"You can find them via the “Orders” button in the overview of the ING App and My ING. This allows you to quickly view your active and expired payment requests."}]}},{"componentType":"paragraph","title":"You can also split the bill","richBody":{"value":"With Split the bill, you can easily divide an amount between multiple people without having to do the math yourself. Perfect for splitting the cost of a dinner or a group gift. How does it work? Check out the video below:
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/ENG-Explainer-video-s-Split-het-bedrag.mp4","videoPreviewURLs":["https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/1080p/ENG-Explainer-video-s-Split-het-bedrag.mp4","https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/480p/ENG-Explainer-video-s-Split-het-bedrag.mp4","https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/720p/ENG-Explainer-video-s-Split-het-bedrag.mp4","https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/mp4/ENG-Explainer-video-s-Split-het-bedrag.mp4"],"thumbnails":{"mini":"https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/thumbnail/mini-ENG-Explainer-video-s-Split-het-bedrag","webimage":"https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/thumbnail/webimage-ENG-Explainer-video-s-Split-het-bedrag","thul":"https://assets.ing.com/asset/411af3a4-1625-4bc4-95a5-aec730fcced4/thumbnail/thul-ENG-Explainer-video-s-Split-het-bedrag"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Frequently asked questions about payment requests"},{"componentType":"accordion","accordionList":[{"title":"How do I share a payment request?","richBody":{"value":"You can share a payment request link or QR code, which you can generate in the app. After setting up a payment request, select 'share’ and choose how you'd like to share it – through WhatsApp, text, email, or a social media channel. You can also choose 'Save as QR code’ instead and share the QR code. You can even print the QR code and hang it up.
Your payment request is expires after 35 days, so you can send it as many times as you need within this timeframe.
NOTE: Your device software needs to be up-to-date to share Payment Request to your contacts
"}},{"title":"I cannot share my Payment Request via a certain app, why?","richBody":{"value":"This might be due to certain setting on your mobile device. Please check your mobile device settings whether you can add a certain app to your sharing options.
iOS:
Click on 'share button' in the app, then all sharable applications will be shown. If your application is not available, swip to right and you will see a button with 'three dots - more'. Click on this button and click on the application you wish to share you Payment Request. If you application is displayed, then this application does not support sharing outside their environment.
Android:
You can customize the shortcuts on the bottom row of the share menu. Go to the share menu, swipe to the end of the app list, tap the pencil or "Edit" icon, and select your favorite apps to pin them to the top.
"}},{"title":"What is the maximum amount of money I can request?","richBody":{"value":"The maximum amount is €5000.
"}},{"title":"What does sending an ING payment request cost?","richBody":{"value":"Nothing at all! Sending and receiving ING payment requests is completely free of charge.
"}},{"title":"How do I verify if I'm paying an ING payment request?","richBody":{"value":"Check the web address (the URL). The correct URL always starts with https://www.ing.nl/de-ing/payreq/ and ends with your unique payment request number. Please note this unique number is never followed by a ‘/’ (forward slash).
"}},{"title":"Why can't my partner see every payment request in our joint account?","richBody":{"value":"Payment requests are only visible in the ING app of the person who created them. That means your partner can't view payment requests you've created.
"}},{"title":"Scanning a payment request QR code","richBody":{"value":"You can use the ING app to scan an ING payment request QR code and also of Rabobank and TIkkie (ABN Amro). We currently do not support other banks. Please use your phone's camera instead.
"}},{"title":"Can I adjust the fixed message for Payment Request?","richBody":{"value":"Yes. You can adjust the fixed message for Payment Request. When creating a payment request the fixed text is: "I've created a payment request of €[amount] for [description]."
How to adjust:
1. Go to your ING app
2. Go to Order
3. Click on Payment Request
4. Click on the settings icon
5. Select the text format:
Don't worry. When you made a direct transfer to the ING payment request account [NL10INGBXXX114] you will receive the money back within 5 working days.
"}},{"title":"How long is a Payment Request valid and can I extend it?","richBody":{"value":"A Payment Request is valid for 35 days by default. You can also extend it by clicking on the existing Payment Request. You will then see the validity period of your Payment Request, along with a button labeled ‘Extend’. When you click on this, you can extend the request for up to 1 year.
For example, if you created it on January 1, 2026, you can extend it until January 1, 2027 at the latest. Unfortunately, after the 35 days or the extension period, a Payment Request is no longer valid.
"}},{"title":"Can I send myself a reminder alert?","richBody":{"value":"Yes, you can. You can choose to receive a reminder if your Payment Request has not yet been paid and/or has not been completed by the number of people from whom you expect a payment.
Example: you indicated that 5 people need to pay, but you have only received 4 payments. In this case, you will receive a reminder 7 days before your Payment Request expires.
Tip: you can now also extend a Payment Request. If you have not yet received the payment, you can extend the duration of the Payment Request to give the payer more time to complete the payment.
"}}]},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"iDEAL | Wero","image":{"transformBaseUrl":"https://assets.ing.com/transform/a69e42db-1b1c-4f9d-91b5-cbdba80c44b4/Co-branded-mobile-phone-iDEAL-Wero","type":"image","width":5087,"original":"https://assets.ing.com/m/4ed11ce2b2bc6be6/original/Co-branded-mobile-phone-iDEAL-Wero.png","extension":"png"},"link":{"url":"/en/personal/payments/ideal/from-ideal-to-wero"}}]}]}}}