With More Customized, we do the thinking, you make the choices by letting the app look at your balance and transactions, we can spot unique opportunities to help you manage your money more easily.
You’ll get a heads-up in your app when there’s something worth checking out. These smart, personal tips show up in your ING App and in My ING, right alongside your other messages. So you’ll get more updates that actually matter to you. And you decide what to do with them.
When you switch on More Customised you give us permission to use your balance and transaction data. That includes things like the description of a transaction (e.g. rent, mortgage or supermarket) or how much you save each month. Based on that, we’ll send you smart tips and suggestions tailored to your situation. Everything is done automatically no one looks at your personal transaction data.
Good to know We don’t share your data with anyone outside ING. We only use it for you. And you can switch off More Customised anytime in your privacy settings in the ING App or via My ING.
"}},{"componentType":"sectionTitle","title":"Not yet available for everyone"},{"componentType":"paragraph","richBody":{"value":"More Customised is currently only available to a small group of customers. This helps us learn which insights are actually useful so we can offer the best tips possible.
"}},{"componentType":"sectionTitle","title":"Questions?"},{"componentType":"paragraph","richBody":{"value":"Find answers to frequently asked questions here.
"}},{"componentType":"accordion","accordionList":[{"title":"How does it work?","richBody":{"value":"With More Customised, you’ll get smart tips to help you get more out of your money.
No ING employee looks at your payment data. Tips are selected based on decision rules that match your personal situation. You’ll get a message in the ING app or in My ING when something’s relevant.
For example:
If your mobile provider charges you twice for your subscription, we’ll spot it. If we see two identical payments, same amount, same recipient you’ll get a message like Heads up: it looks like € 21.99 may have been charged twice.
How often you will get messages depends on your situation. We’ll only send tips that are relevant and timely for you. You’ll find them in the same place as your other messages in the ING App and My ING.
Important
•When you activate More Personal, you give ING permission to use your transaction data. You can withdraw that permission anytime and stop receiving personal tips.
•These tips are suggestions, not financial advice. You decide what to do with them.
"}},{"title":"What are the transaction details?","richBody":{"value":"The data we use includes things like payment date and time, sender and receiver names, payment method (transfer, mobile, card), and transaction description.
Want to see what that looks like? Just Click a transaction in your ING App or in My ING under description, you’ll see the details we use.
"}},{"title":"Why is ING sending me these messages?","richBody":{"value":"We only do this if you’ve given us permission and you do that by switching on More Customised. We ask for your permission because ING wants to help you make healthy financial choices, in your own way. By giving you more insights and tips, we support you in making decisions about your day to day and occasional banking. As your bank, we often have a clear overview of your financial situation. By sharing that insight, we can help you reach your own goals.
When you switch on More Customised, we can give you tips that really fit your situation and help you make smarter choices with your money.
"}},{"title":"What kind of tips can I expect from ING?","richBody":{"value":"That depends on your situation. You might get a heads up if your phone provider charges you twice, if you might be eligible for healthcare benefits, or if an ING product could be useful for you. These messages will appear on your overview page in My ING and the ING App.
"}},{"title":"Do I have to pay for More Customised?","richBody":{"value":"More Customised is included in all payment packages except for the Orange Package with Discount. Want to use More Customised anyway? You can easily switch your package in the ING app.
"}},{"title":"I would like to use More Customised but I’m not in the pilot group. Can I sign up?","richBody":{"value":"Unfortunately, that’s not possible. More Customised will be available to all customers in the future we just don’t know exactly when. We’re starting with a small group and rolling it out gradually, so we can keep improving the service as we go.
"}},{"title":"How do I withdraw my consent?","richBody":{"value":"In My ING:
In the ING App:
The tips and suggestions from More Customised are created automatically using decision rules. Before we use your transaction data for More Customised, we ask for your permission. By agreeing you give ING permission to process and view your personal data. You can withdraw your permission at any time. Want to know more about how we handle your personal data and your rights? Read our privacy statement.
"}},{"title":"What happens to my data?","richBody":{"value":"If you give permission for More Customised, your data is processed securely just like everything else at ING (see our privacy statement). To send you personal tips and suggestions, we only use existing ING databases. Your data isn’t stored or saved anywhere else.
"}},{"title":"Can my data be deleted if I want?","richBody":{"value":"Yes. You can withdraw your permission to use your transaction data at any time. When you do, we’ll immediately delete the data we use for More Customised. Want to know more about how we handle your personal data and your rights? Check out our privacy statement.
"}},{"title":"Can I use More Customised as financial advice?","richBody":{"value":"No, More Customised isn’t financial advice. It’s a tool to help you manage your money more easily. We aim to give you helpful tips and suggestions based on your transaction data. But you’re always in control, and it’s up to you whether you act on a tip or not.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}