{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"You use a mobile PIN to log in to your app and to conform payments.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What's a mobile PIN?"},{"componentType":"paragraph","richBody":{"value":"<p>A mobile PIN is a five-digit code that you use to log in to your app. You&apos;ll choose your own mobile PIN when you activate the app on your smartphone or tablet. After that, you&apos;ll use it whenever you log in to the app. You&apos;ll also use this PIN to confirm your payments in the app.</p>"},"textLinks":[{"text":"Reset or change mobile PIN","url":"/en/personal/digital-banking/app/forgotten-app-pin"}]},{"componentType":"sectionTitle","title":"Mobile PIN criteria"},{"alignedImage":{"altTextEN":"\"\"","altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/4f41c37ddfdaceab/original/2-RichIcons-Devices-loginscreen.svg","transformBaseUrl":"https://assets.ing.com/transform/bfdbdfac-a994-4112-93be-278caf1af67a/2-RichIcons-Devices-loginscreen"},"componentType":"paragraph","richBody":{"value":"<p>Make sure this code is not too easy for others to guess. Here are a few tips.  </p><ol><li><p>Make sure the numbers you choose are not ascending or descending (like 12345 or 54321).  </p></li><li><p>Don&apos;t repeat the number five times (not 00000 or 77777, for example). </p></li><li><p>Please don&apos;t choose an obvious password, such as your date of birth, postal code or part of your phone number.</p></li></ol>"},"title":"A mobile PIN is a five-digit code."},{"componentType":"sectionTitle","title":"Log in with facial recognition or fingerprint"},{"componentType":"paragraph","richBody":{"value":"<p>If your smartphone or tablet has a fingerprint sensor or facial recognition, you can use that to log in. You won&apos;t have to enter a mobile PIN any more. But make sure to remember your mobile PIN. You&apos;ll need it if your fingerprint or facial recognition isn&apos;t working.</p>"},"textLinks":[{"text":"More about logging in with facial recognition or fingerprint","url":"/en/personal/digital-banking/app/how-it-works"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":false,"id":"1181ca7f-a86b-47a0-a3e2-74091f01e9b8","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Mobile banking with the ING App","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"That means only you will have access to your banking. You'll use this PIN to log in to your app and to confirm payments.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/66a4defdc1ebdbdf/original/Portrait-of-a-woman-inspecting-industrial-rods.jpg","transformBaseUrl":"https://assets.ing.com/transform/c6262dbe-e3be-4436-9205-dbfe6ff9c764/Portrait-of-a-woman-inspecting-industrial-rods","type":"image","width":7952},"subtitle":"You'll choose your own mobile PIN for the ING app.","title":"Log in with your mobile PIN"}},"publishDate":"2026-04-17T09:48:36.030+02:00"}}