{"type":"document","data":{"id":"4d8284ac-2fb4-49ae-9dc6-81e3f958d014","localeString":"en-GB","publishDate":"2026-03-09T20:53:10.444+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Downloaded the ING App? This is how activating with your ID works."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"We'll quickly summarize the three steps with some tips to help you get started.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/e43a02cb-ce3c-4c03-a778-2b9dc6cdb53a/Two-smiling-young-women-holding-hands-on-a-pedestrian-crossing-in-the-street","type":"image","width":5253,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/6acaf7b37f85c370/original/Two-smiling-young-women-holding-hands-on-a-pedestrian-crossing-in-the-street.jpg","extension":"jpg"},"title":"Activating the app with your ID didn't work?"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Activating the app with your ID in 3 steps"},{"componentType":"paragraph","richBody":{"value":"<p>Have you downloaded the ING App? Then it’s time to activate it. Read all about activating with your ID here. You can also check out the video or our <a href=\"https://assets.ing.com/m/3314c6c61dbde1f8/original/Activeren-app-met-nfc-EN.pdf\">folder</a> with easy illustrations to see how to activate the app with your ID. </p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/30c4ecd3cf4c641c/original/ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.mp4","videoPreviewURLs":["https://assets.ing.com/m/30c4ecd3cf4c641c/1080p-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.mp4","https://assets.ing.com/m/30c4ecd3cf4c641c/480p-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.mp4","https://assets.ing.com/m/30c4ecd3cf4c641c/720p-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.mp4","https://assets.ing.com/m/30c4ecd3cf4c641c/mp4-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/30c4ecd3cf4c641c/mini-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.jpg","webimage":"https://assets.ing.com/m/30c4ecd3cf4c641c/webimage-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.jpg","thul":"https://assets.ing.com/m/30c4ecd3cf4c641c/thul-ING_HowTo_Activatie-App-met-NFC_NLsubs_DEF.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Step 1 | Log in to the app"},{"componentType":"paragraph","richBody":{"value":"<p>Log in to the app with your My ING login details. Lost your details? New login details are easy to <a data-type=\"internal\" href=\"/particulier/digitaal-bankieren/mijn-ing/inloggegevens-kwijt\">arrange</a>.</p>"}},{"componentType":"sectionTitle","title":"Step 2 | Scan your ID"},{"componentType":"paragraph","richBody":{"value":"<p>Scan one of the following <strong>valid</strong> IDs with your phone/tablet:</p><ul><li>your passport</li><li>an ID card from the European Union</li><li>a Dutch residence permit</li><li>an ID for foreign nationals</li><li>a Dutch driver&apos;s license</li></ul><p>Tips:</p><ul><li>Checking your ID may take a while. That&apos;s why the app will suggest to set up a push notification. This way you will be notified when your ID has been approved.</li><li>Having trouble scanning your ID? Then take a picture of your ID <strong>in the app</strong>. Check out the video or the <a href=\"https://assets.ing.com/m/397fc310bee492dc/original/Activeren-app-met-foto-EN.pdf\">folder</a> to see how it works.</li><li>And last but not least: keep your personal data safe. Don’t hand over your ID to someone else. Never let another person take it with them, and never let someone else scan your ID. <a data-type=\"internal\" href=\"/en/bank/safe-banking\">On this page</a> you can read more about the tricks criminals use to defraud you from your data and your money.</li></ul>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","richBody":{"value":"<p></p>"}},{"componentType":"sectionTitle","title":"Step 3 | Create a mobile PIN"},{"componentType":"paragraph","richBody":{"value":"<p>After you&apos;ve agreed to the terms and conditions, you create a mobile PIN to log in and confirm orders. You can also log in with your fingerprint or facial recognition.</p><p>All set! Log in with your mobile PIN and give it a spin!</p><p> </p><p>Having trouble with activating your app? Please reach out to <a data-type=\"internal\" href=\"/particulier/klantenservice\">us</a>.</p>"}},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"https://assets.ing.com/m/3314c6c61dbde1f8/original/Activeren-app-met-nfc-EN.pdf","text":"Folder with easy explanation and illustrations  (PDF)"},{"url":"/en/personal/digital-banking/app/how-to-activate-with-your-id-document-background","text":"Why activate with your ID?"},{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"Couldn't activate with your ID? (NL)"},{"url":"/particulier/digitaal-bankieren/mijn-ing/inloggegevens-kwijt","text":"Lost your login details for My ING? (NL)"}]}]}}}