Open the app and log in with your My ING credentials. Forgotten your username or password? No worries! Here's what you can do.
Tip: when you log in to the app, make sure you're logging in using your own credentials. If you use someone else's, you won't be able to activate the app. Learn more about login details.
"}},{"componentType":"sectionTitle","title":"Step 2 | Scan or take a picture of your ID"},{"componentType":"paragraph","richBody":{"value":"Scan one of the following IDs with your phone or tablet:
Tip:
If you've accepted the terms, think of a mobile PIN code to log in and confirm orders. You can also log in with your fingerprint or facial recognition.
All done! Log in with your mobile PIN and have a look right away.
"}},{"componentType":"sectionTitle","title":"Having trouble or would you like to add an account?"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"Can't activate my app","url":"/en/personal/digital-banking/app/how-to-activate-with-your-id-document-help"},{"text":"Add business account to your app","url":"/zakelijk/digitaal-bankieren/app/zakelijke-rekening-toevoegen-aan-app"}]},{"componentType":"linkList","iconTitle":{"title":"Were you able to find what you were looking for?"},"textLinks":[{"text":"Let us know!","url":"https://feedback.ing.com/feedback/nl-NL?name=7ecd1017-03e4-402d-b24f-8f956d03a418"}]},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Folder with easy explanation and illustrations (PDF)","url":"https://assets.ing.com/m/3314c6c61dbde1f8/original/Activeren-app-met-nfc-EN.pdf"},{"text":"Why activate with your ID?","url":"/en/personal/digital-banking/app/how-to-activate-with-your-id-document-background"},{"text":"Unable to activate with your ID?","url":"/en/personal/digital-banking/app/app-doesnt-work"},{"text":"Lost My ING login details?","url":"/particulier/digitaal-bankieren/mijn-ing/inloggegevens-kwijt"},{"text":"Add business account to the app","url":"/zakelijk/digitaal-bankieren/app/zakelijke-rekening-toevoegen-aan-app"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":false,"id":"a42f165e-0a38-48cd-9013-09a07282bb2a","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Mobile banking with the ING App","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"Has your ING App stopped working? Or did you redownload it? Then you'll need to activate it in 3 steps before you can start using it. You'll need your ID to do so.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/1f9127e3f0fba822/original/Child-learning-to-play-the-piano-through-an-online-tutorial-on-the-phone.jpg","transformBaseUrl":"https://assets.ing.com/transform/16e886d8-822e-452f-a285-11fba352d965/Child-learning-to-play-the-piano-through-an-online-tutorial-on-the-phone","type":"image","width":3500},"subtitle":"In 3 steps","title":"Activate the ING App with your ID"}},"publishDate":"2026-03-09T20:52:01.324+01:00"}}