Are you making the most of the app? Or are you simply curious about the latest features?
"},"textLinks":[{"url":"/en/personal/digital-banking/app/new-in-the-app","text":"See what's new in the app"}]},{"componentType":"sectionTitle","title":"For your everyday banking"},{"componentType":"accordion","accordionList":[{"title":"View balance and transactions","richBody":{"value":"You can view your balance and transactions in the app. If you have an iPhone or iPad (from iOS 15), you can even check your balance without having to log in.
"},"textLinks":[{"url":"/particulier/digitaal-bankieren/app/saldo-checken","text":"Learn how to check your balance without logging in"}]},{"title":"Confirm orders in My ING","richBody":{"value":"You can use the app to confirm orders in My ING (internet banking). Simply use your fingerprint or mobile PIN—super quick.
"},"textLinks":[{"url":"/en/personal/digital-banking/mobile-confirmation","text":"How do mobile confirmations work?"}]},{"title":"Make payments and transfer money","richBody":{"value":"Use the app to:
Schedule payments
Make payments and transfer money within Europe
Make iDEAL payments
Activate Apple Pay or Google Pay
Schedule payments
In the app, select the account you'd like to use. Then select ‘Transfer’.
Enter the required details.
Select ‘Send’ and confirm the payment using your mobile PIN. Money sent!
Follow the same steps to automate and schedule a standing order. Only this time, you'll also fill out the ‘Schedule’ field. This is set to ‘Once’ and ‘Today’ by default. You can choose how often to make the payment, as well as when it should start and finish. Select ‘Done’, check the details are correct and then choose ‘Confirm'. All set!
Mobile payments (Google Pay and Apple Pay)
ING customers can use Google Pay (Android) and Apple Pay (iOS). Simply activate Google Pay or Apple Pay in the ING app to start making payments with your phone. Watch the videos to see how it works for Google Pay and Apple Pay.
"}},{"title":"Payment requests","richBody":{"value":"If you're owed money, the payment request feature will come in handy. Use it to split bills and quickly get your money back. The money will appear in your account straight away, and you'll get a notification when you've been paid back.
"},"textLinks":[{"url":"/en/personal/digital-banking/app/payment-request","text":"More about payment requests"}]},{"title":"iDIN","richBody":{"value":"iDIN is an online identification service developed by banks. Use iDIN to log in and prove your identity on various websites. It's easy, and you can now use it with the ING app. If you've gotten a notification from iDIN saying your details are incomplete, you should quickly prove your identity. Check the ING app to see if you can do so there.
Please note: Your smartphone and identity document must be NFC compatible. If your phone doesn't have a built-in NFC scanner, it won't be able to check your document's NFC chip.
"},"textLinks":[{"url":"/particulier/digitaal-bankieren/idin","text":"What can I use iDIN for?"}]},{"title":"On top of future transactions (Look Ahead)","richBody":{"value":"Look 35 days into the future and view upcoming transactions—no more unpleasant surprises. You may even find you won't need that arranged overdraft anymore! Please note we can't predict everything just yet, so you should always double check.
"},"textLinks":[{"url":"/particulier/digitaal-bankieren/jouw-app/kijk-vooruit/kijk-vooruit","text":"More about the Look Ahead feature"}]},{"title":"Borrowing","richBody":{"value":"You can use the ING app to:
You can use the ING app to:
You can use the ING app to:
Get an overview of all your debit cards
Activate a debit card
Block or unblock a debit card
Request a new debit card
Request the PIN for your debit card
Set up debit card use abroad
Adjust your debit card limit (by accessing My ING from the app)
You can manage your debit cards in My ING.
You can use the ING app to:
Get a clear overview of your investments with ING in the investing app.
If you invest using self invest (Zelf op de Beurs), you can use the mobile investing app to trade from your phone. You can invest in stocks, investment funds and tracker funds.
"},"textLinks":[{"text":"Learn more about the ING investing app"}]},{"title":"Mortgages","richBody":{"value":"You can use the ING app to:
Manage your everyday and business banking all in one app. You can only sign into a business account if you're an authorised user and if the My ING Business account is registered under your name.
You can use the ING app to:
In the ING app, open your account overview.
Select ‘Personalise your experience’ (the little eye icon at the top left of the screen).
Select the accounts you'd like to see in your overview.
Select ‘Done’ to save your changes.
You can always make invisible accounts visible again here.
"}},{"title":"Change the order of appearance","richBody":{"value":"In the ING app, you can give each of your bank accounts a different name.
For iPhone and iPad:
In the ING app, open your account overview.
Select ‘Personalise your experience’ (the little eye icon at the top left of the screen).
Select the account name.
Enter the name of your choice.
Choose ‘Done’ to save your changes.
For Android:
In the ING app, open your account overview.
Select ‘Personalise your experience’ (the little eye icon at the top left of the screen).
Select the account name.
Enter the name of your choice.
Select ‘Service’, then select ‘Your account'. Choose ‘Annual financial statement’ and follow the steps to view and download your statement.
"}},{"title":"Push notifications","richBody":{"value":"Set up and manage push notifications by selecting ‘Push notifications’ under ‘Settings'.
You can choose to receive a notification when someone fulfils your payment request, or if you travel outside Europe without having set your debit card coverage to ‘Global'. Talk about convenient—all you need to do is toggle on or off.
"}},{"title":"Change your details","richBody":{"value":"Change everything from your address to your phone number. In the app, simply select ‘Service’, then select ‘Your details’.
"},"textLinks":[{"url":"/en/personal/customer-service/change-personal-details","text":"Changing your name or date of birth"}]},{"title":"Change your daily limit","richBody":{"value":"Select ‘Service’, then select ‘Your account’. Select ‘Daily limit app’.
Set your desired daily limit.
Set an end date if you'd like to only temporarily change your limit.
Select ‘Change limit’ and confirm with your mobile PIN.
You'll see a message to confirm your new limit. If you've increased your limit, it’ll go into effect after 4 hours. If you've reduced your limit, it'll go into effect immediately.
Protect your balance from prying eyes. Set your balance to private in the app settings or set it back to visible by default.
You can activate Google Pay (Android) or Apple Pay (iOS) in the ING app.
Go to 'Service' and select 'Your app settings'. Depending on your device's operating system, you can select Google Pay or Apple Pay. Read and accept the terms of service and get ready for smooth payments with your phone!
"},"textLinks":[{"url":"/en/personal/payments/apple-pay","text":"How do I activate Apple Pay?"},{"url":"/en/personal/payments/google-pay/activate-google-pay","text":"How do I activate Google Pay?"}]},{"title":"Set facial recognition & fingerprint authentication","richBody":{"value":"You can use fingerprint or facial recognition authentication (also called biometrics) to pay with Google Pay and Apple Pay. Switch biometrics on in the settings of your iPhone or Android phone. Please note not every device is compatible with biometrics.
"}},{"title":"Change your mobile PIN (unlock ING app)","richBody":{"value":"
Use your mobile PIN to unlock the ING app. You can change it in the app's settings:
We'd love to hear about your experience using the ING app. We use your feedback to improve the app, so please let us know what you think! Share your thoughts via the 'Feedback’ button in the app.
"}},{"title":"Switch language to Dutch","richBody":{"value":"Change the language used in the app to Dutch or English via the app settings.