{"type":"document","data":{"id":"70a3b515-0dcd-4cff-a945-f2918fe89746","localeString":"en-GB","publishDate":"2025-10-31T10:51:16.894+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Problemen met de app? Meestal kun je het zelf oplossen. Check hier hoe je dat doet."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Stuck on something? There’s usually a simple fix. We’ve listed the most common ones for you.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/0353f04c-4181-42a3-a0ad-15ab93169347/Smiling-woman-pushing-a-man-in-a-wheelchair-down-the-street","type":"image","width":4169,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/e97cfae3b546256/original/Smiling-woman-pushing-a-man-in-a-wheelchair-down-the-street.jpg","extension":"jpg"},"title":"Need help with mobile banking?"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Forgot your app PIN?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You can request a new one or change it yourself.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/app/forgotten-app-pin","text":"More info"}]},{"componentType":"sectionTitle","title":"App not working?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You’ll need three things to (re)activate the app.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"Check it here"}]},{"componentType":"sectionTitle","title":"Got a new phone?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>Already using the app but switched phones? It’s easy to set it up again. You’ll be back in control in no time.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/personal/digital-banking/app/how-to-get-the-app-on-your-smartphone-or-tablet","text":"Sort it now"}]}]}}}