{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Having problems with the app? In most cases, you can solve them yourself. Find out how here.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Forgot your app PIN?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You can request a new one or change it yourself.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"text":"More info","url":"/en/personal/digital-banking/app/forgotten-app-pin"}]},{"componentType":"sectionTitle","title":"App not working?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>You’ll need three things to (re)activate the app.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"text":"Check it here","url":"/en/personal/digital-banking/app/app-doesnt-work"}]},{"componentType":"sectionTitle","title":"Got a new phone?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span><span>Already using the app but switched phones? It’s easy to set it up again. You’ll be back in control in no time.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"text":"Sort it now","url":"/en/personal/digital-banking/app/how-to-get-the-app-on-your-smartphone-or-tablet"}]}]},"hasMacro":false,"id":"70a3b515-0dcd-4cff-a945-f2918fe89746","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Mobile banking with the ING App","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"Stuck on something? There’s usually a simple fix. We’ve listed the most common ones for you.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/e97cfae3b546256/original/Smiling-woman-pushing-a-man-in-a-wheelchair-down-the-street.jpg","publishedAt":"2022-05-26T15:02:18Z","transformBaseUrl":"https://assets.ing.com/transform/0353f04c-4181-42a3-a0ad-15ab93169347/Smiling-woman-pushing-a-man-in-a-wheelchair-down-the-street","type":"image","updatedAt":"2022-08-22T08:53:29Z","width":4169},"title":"Need help with mobile banking?"}},"publishDate":"2026-10-05T08:56:01.681+02:00"}}