{"type":"document","data":{"id":"947b05f7-2b9b-48c0-a2d7-584567018a70","localeString":"en-GB","publishDate":"2025-07-21T16:09:07.336+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"You can easily reset or change your mobile PIN online and in the app."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/2fbed13c-438c-4c7e-a772-10b7b2a4f5fa/Senior-woman-sitting-on-the-floor-in-her-living-room-surrounded-by-vinyl-records-and-listening-to-music-from-a-record-player","type":"image","width":6554,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/3e42181c4b2fc1e4/original/Senior-woman-sitting-on-the-floor-in-her-living-room-surrounded-by-vinyl-records-and-listening-to-music-from-a-record-player.jpg","extension":"jpg"},"title":"Reset or change mobile PIN"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Digital banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Reset your mobile PIN"},{"componentType":"paragraph","richBody":{"value":"<p>There are two ways to regain access to your app if you’ve forgotten your mobile PIN:  </p><ol><li>Enter the wrong mobile PIN in your app three times – or maybe you&apos;ve already done that. Your app will now be blocked. Reactivate your app, and you’ll automatically be asked to set a new mobile PIN.  </li><li><a href=\"http://mijn.ing.nl/profile/security\">Log in</a> to My ING (internet banking) and go to ‘mobile devices’ to see the devices where you’ve installed our app. Then select ‘Block’. Your app will now be blocked. Reactivate your app, and you’ll automatically be asked to set a new mobile PIN. </li></ol>"}},{"componentType":"sectionTitle","title":"Change your mobile PIN"},{"componentType":"paragraph","richBody":{"value":"<p>You can change your mobile PIN yourself from the main menu in the app:  </p><ol><li>Go to ‘Service’ at the bottom of your app and select ‘App settings’. </li><li>Select ‘Change mobile PIN’, choose a new PIN and you’re done. </li></ol>"}},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/digital-banking/my-ing/lost-login-details","text":"Reset or change My ING login details"},{"url":"/en/personal/digital-banking/app/download-and-activate","text":"How to activate the app"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}