{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Here's what to do if you’re unable to update the ING mobile banking app.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What to do?"},{"componentType":"paragraph","richBody":{"value":"<ol><li>Check your version of iOS or Android and try to upgrade to a later version </li><li>If you can&apos;t upgrade, install the app on a more recent device</li><li>Or bank using My ING (internet banking) instead </li></ol>"}},{"componentType":"sectionTitle","title":"1. Updating your device"},{"componentType":"paragraph","richBody":{"value":"<p>To install or update the ING app, you&apos;ll sometimes need to update your device&apos;s operating system (OS) first. </p><p>You can only use the ING app on devices that run %{app_on_the_web:min_os_version.current.ios.name}% and above (iPhone and iPad) or %{app_on_the_web:min_os_version.current.android.name}% and above (other smartphones and tablets).  </p>"},"textLinks":[{"text":"How to find out which software version your device runs on","url":"/particulier/digitaal-bankieren/app/software-update"}]},{"componentType":"sectionTitle","title":"2. Installing the app on a newer device"},{"componentType":"paragraph","richBody":{"value":"<p>If you can&apos;t update your device&apos;s software, that means it&apos;s too old. If you have another phone or tablet with a more recent OS, install the app on that device. You&apos;ll automatically install the latest version and will be able to do all your banking using the app again. </p>"},"textLinks":[{"text":"How to install the ING app on your smartphone or tablet","url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet"}]},{"componentType":"sectionTitle","title":"3. Bank using My ING instead"},{"componentType":"paragraph","richBody":{"value":"<p>If your device is too old to support the app, you can bank using My ING (internet banking). Simply log in to My ING from our website. You can access it on your computer or the internet browser on your smartphone or tablet. </p><p>For security reasons, please delete the ING app from your device and remove the device in My ING.</p>"},"textLinks":[{"text":"More on banking without the ING app","url":"/particulier/digitaal-bankieren/mijn-ing/scanner"}]},{"accordionList":[{"richBody":{"value":"<ol><li>First delete the app from your device. </li><li><a href=\"https://mijn.ing.nl/profile/security\">Log in</a> to My ING. </li><li>Go to ‘Mobile devices&apos;. There, you&apos;ll see which devices have the app installed. </li><li>Go to the old device and select &apos;Block’. A message confirming the device was blocked will appear. </li><li>Now select ‘Remove’. A message confirming the device was removed will appear. </li></ol>"},"title":"How to remove an old device in My ING"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Thinking about getting a new phone or tablet?"},{"componentType":"paragraph","richBody":{"value":"<p>For secure banking, it doesn’t really matter how expensive your phone is or what it can do. What is important is having a recent version of the operating system. That way, we can update the app and keep it secure.</p>"}},{"componentType":"linkList","iconTitle":{"title":"Any questions?"},"textLinks":[{"text":"View frequently asked questions","url":"/particulier/digitaal-bankieren/app/updaten-vraag-en-antwoord"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":true,"id":"fc731019-8768-4fc8-a447-ed687e251cec","localeString":"en-GB","macros":["app_on_the_web:min_os_version.current.ios.name","app_on_the_web:min_os_version.current.android.name"],"mainHeaderZone":{"backLink":{"textLink":{"text":"Mobile banking with the ING App","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"If your device currently runs on an older operating system and cannot be updated, unfortunately your device is outdated.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/ee11b5b7b48cc81/original/Pedestrian-traffic-sign-in-snow.jpg","transformBaseUrl":"https://assets.ing.com/transform/11f3af8f-e099-42ba-9ab9-d67c58a41649/Pedestrian-traffic-sign-in-snow","type":"image","width":5433},"subtitle":"The ING app only works at this moment on %{app_on_the_web:min_os_version.current.ios.name}% and above or %{app_on_the_web:min_os_version.current.android.name}% and above.","title":"If you can't update the ING app"}},"publishDate":"2026-04-01T08:53:00.163+02:00"}}