{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"If your app is not working and you are unable to access My ING, find out here how you can solve that.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Follow these steps if the ING App won’t open, freezes, or shows an error message:"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"See if there is a disruption at the moment.","textLink":{"text":"Service availability","url":"/en/personal/customer-service/availability"},"title":"Check the availability of our services"},{"body":"When you restart your device, the ING App starts fresh. This solves many problems right away.","title":"Restart your device"},{"body":"Are you using an older version? If an app is not updated, its security is not renewed. That's why we sometimes disable older versions of our app. Update the ING App regularly so everything stays safe and works well.","textLink":{"text":"More about updating","url":"/en/personal/digital-banking/app/update"},"title":"Update the ING App"},{"body":"Check the settings on your device to see if a software update is available.","title":"Update your device’s operating system"},{"body":"- Are you using a VPN? Turn it off for a moment or try another provider.\r\n- Switch to a different network, for example from Wi‑Fi to 4G/5G.\r\n- Are you using Dual SIM? Switch to the other SIM card and try again.","title":"Check your connection"}]}},{"componentType":"paragraph","richBody":{"value":"<p><strong>Still not working?</strong></p><p>Reinstall the ING App. In many cases, everything works normally again after reinstalling.</p>"},"textLinks":[{"text":"Activate the ING App","url":"/en/personal/digital-banking/app/download-and-activate"},{"text":"Terms and conditions ING App","url":"https://www.ing.nl/pdf/particulier/digitaal-bankieren/voorwaarden-mobiel-bankieren-app"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"<p>It’s easy to request your username or a new password. Keep your bank card ready. Read <a href=\"https://www.ing.nl/en/personal/digital-banking/my-ing/lost-login-details\">here</a> how to do it.</p>"},"title":"Lost your My ING login details?"},{"richBody":{"value":"<p>Don’t remember your PIN anymore? Enter a wrong PIN 3 times. The ING App will then be blocked automatically, and you can <a href=\"https://www.ing.nl/en/personal/digital-banking/app/activate\">activate</a> it again right away.</p>"},"title":"Forgot the PIN for the ING App?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"ING app","url":"/en/personal/digital-banking/app"},{"text":"Internet banking","url":"/en/personal/digital-banking/my-ing"},{"text":"Online payments","url":"/particulier/digitaal-bankieren/app/geld-overmaken"},{"text":"Online banking workshop","url":"https://www.ing-events.nl/bijeenkomsten"}]}]},"hasMacro":false,"id":"e27b94a9-3ca1-4dfa-981d-3e6aaeaf3192","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Mobile banking with the ING App","url":"/en/personal/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"Is the ING App not working as usual? Do you get an error message, can’t download your statements, or are you not receiving push notifications even though they are turned on? Or is the app freezing? Luckily, you can solve many problems quickly and easily yourself.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/2b846f2893f17d2f/original/Fit-female-athlete-working-out-and-blogging-outdoor-with-a-mobile-phone.jpg","transformBaseUrl":"https://assets.ing.com/transform/297186dc-6b3a-44f7-b6ac-f99484f1db49/Fit-female-athlete-working-out-and-blogging-outdoor-with-a-mobile-phone","type":"image","width":5771},"title":"Is the ING App not working? Find out what you can do"}},"publishDate":"2026-05-12T10:39:00.084+02:00"}}