{"type":"document","data":{"id":"ff2c7927-53fa-4ff4-a483-72050c249dec","localeString":"en-GB","publishDate":"2026-04-28T12:50:00.532+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Here are the steps you need to activate the ING App with a QR code."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Have you re-downloaded the ING App? Before you start using the app, please make sure you activate it.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/16e886d8-822e-452f-a285-11fba352d965/Child-learning-to-play-the-piano-through-an-online-tutorial-on-the-phone","type":"image","width":3500,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/1f9127e3f0fba822/original/Child-learning-to-play-the-piano-through-an-online-tutorial-on-the-phone.jpg","extension":"jpg"},"title":"Activate the ING App with a QR code","subtitle":"In 5 simple steps"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle"},{"componentType":"sectionTitle","title":"Transfer the app to your new device"},{"componentType":"paragraph","richBody":{"value":"<p>Do you have a device on which the ING App is already active? Then you can activate the app on your new device using a QR code.</p><p> </p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/70b56633b48e7097/original/App2App-enrollment_How-to-video_NL.mp4","videoPreviewURLs":["https://assets.ing.com/asset/13269bae-1e8c-4fa4-a0bb-2ce5123e9c62/1080p/App2App-enrollment_How-to-video_NL.mp4","https://assets.ing.com/asset/13269bae-1e8c-4fa4-a0bb-2ce5123e9c62/480p/App2App-enrollment_How-to-video_NL.mp4","https://assets.ing.com/asset/13269bae-1e8c-4fa4-a0bb-2ce5123e9c62/720p/App2App-enrollment_How-to-video_NL.mp4","https://assets.ing.com/asset/13269bae-1e8c-4fa4-a0bb-2ce5123e9c62/mp4/App2App-enrollment_How-to-video_NL.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/70b56633b48e7097/mini-App2App-enrollment_How-to-video_NL.jpg","webimage":"https://assets.ing.com/m/70b56633b48e7097/webimage-App2App-enrollment_How-to-video_NL.jpg","thul":"https://assets.ing.com/m/70b56633b48e7097/thul-App2App-enrollment_How-to-video_NL.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Step 1 | Start activation"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Open the ING App on your new device</li><li>Select &apos;Activate the app&apos;</li><li>Select &apos;Let&apos;s get started&apos;</li><li>Accept the Terms &amp; Conditions</li><li>Open the QR code scanner</li></ul>"}},{"componentType":"sectionTitle","title":"Step 2 | Scan the QR code"},{"componentType":"paragraph","richBody":{"value":"<ul><li>On your old device, go to &apos;Service&apos; &gt; &apos;Access and Confirmation&apos; &gt; &apos;Activate app on another device&apos;</li><li>Scan the QR code with your new device</li></ul>"}},{"componentType":"sectionTitle","title":"Step 3 | Check phone number or ID"},{"componentType":"paragraph","richBody":{"value":"<p>Does the new device contain a SIM card or eSIM? Then we will check the phone number.</p><ul><li>Check if the phone number displayed on the screen is correct; </li><li>Select &apos;Check&apos;</li></ul><p> </p><p>Is the check unsuccessful? For example, if the device does not contain a SIM card. Then please scan one of the following IDs with your phone or tablet:   </p><ul><li>Dutch driving license</li><li>Passport</li><li>ID card European Union</li><li>Dutch residence permit</li><li>Foreign Nationals Identity Document</li></ul>"}},{"componentType":"sectionTitle","title":"Step 4 | Set up a mobile PIN"},{"componentType":"paragraph","richBody":{"value":"<p>Think of a mobile PIN code to log in and confirm orders. You can also log in with your fingerprint or facial recognition.  </p>"}},{"componentType":"sectionTitle","title":"Stap 5 | Complete the activation"},{"componentType":"paragraph","richBody":{"value":"<p>Approve the activation on your old device. <strong>Note!</strong> Use the mobile PIN that is configured for the ING App on your old device.</p><p>All done! Log in with your mobile PIN and have a look right away.</p>"}},{"componentType":"linkList","iconTitle":{"title":"Having trouble or would you like to do something else?"},"textLinks":[{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"App does not work"},{"url":"/en/business/digital-banking/app/add-business-account-to-app","text":"Add business account to my app"},{"url":"/en/personal/digital-banking/app/how-to-activate-with-your-id-document","text":"Activate ING App with my ID"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}