{"type":"document","data":{"id":"132faa81-373d-4c68-af66-a5da692cd258","localeString":"en-GB","publishDate":"2026-03-09T20:47:59.098+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Here’s how to download and activate the ING App."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Once you've downloaded the app on your phone or tablet, you can activate it. We'll walk you through the steps.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/ea9dc6bd-c09b-4cac-a2e5-8a5d06252d21/Donuts-doughnuts","type":"image","width":3264,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/bf23891f2e45609/original/Donuts-doughnuts.jpg","extension":"jpg"},"title":"How to activate the ING App"},"backLink":{"textLink":{"url":"/en/personal/digital-banking/app","text":"Mobile banking with the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What you'll need"},{"componentType":"paragraph","richBody":{"value":"<p>You activate the ING App with a QR code or with your My ING login details. </p><p> </p><p><strong>Activate with QR code</strong><br />Do you have a device on which the ING App is already active? Then you can activate the app on your new device using a QR code.  </p><p> </p><p><strong>Activate using your ID</strong></p><p>Alternatively you can activate the app with your My ING login details and an identity document. Please have the following ready:</p><ul><li>your My ING login details</li><li>your passport, an ID card from the EU, a Dutch residence permit, a Foreign Nationals Identity Document or a Dutch driving license.</li></ul>"},"textLinks":[{"url":"/en/personal/digital-banking/app/activate-ing-app-with-qr-code","text":"Activate with QR code"},{"url":"/en/personal/digital-banking/app/how-to-activate-with-your-id-document","text":"Activate with ID"}]},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/digital-banking/get-started","text":"Getting started with digital banking"},{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"Unable to activate?"},{"url":"/en/personal/digital-banking/my-ing/lost-login-details","text":"Request My ING login details"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"ING app"},{"url":"/en/personal/digital-banking/my-ing","text":"Internet banking"},{"url":"/particulier/digitaal-bankieren/app/geld-overmaken","text":"Online payments"},{"url":"https://www.ing-events.nl/bijeenkomsten","text":"Online banking workshop"}]}]}}}