{"type":"document","data":{"contentType":"onecms:categoryPage","flexPageMetadata":{"afmBanner":false,"description":"Manage your banking online yourself. Didn’t find what you were looking for? Contact us via chat — that’s the fastest way. No Mijn ING? 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Contact us by chat or phone. For urgent help, call our Emergency Line, available 24/7. Chat with us on weekdays from 8:30 am to 5:00 pm.","link":{"url":"/en/personal/customer-service/hotline"},"title":"Fraud or emergency"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"extension":"png","original":"https://assets.ing.com/asset/7002c012-e4e2-4696-8aee-a19ae05d9d78/Chat-contact_Icon.png","publishedAt":"2024-07-30T13:02:33Z","transformBaseUrl":"https://assets.ing.com/transform/7002c012-e4e2-4696-8aee-a19ae05d9d78/Chat-contact_Icon","type":"image","updatedAt":"2024-07-30T13:02:57Z","width":96},"intro":"Chat with us securely via the ING App or My ING. Because you’re logged in, we can help you faster. 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View our other contact options.","link":{"url":"https://mijn.ing.nl/banking/mobile/service"},"title":"Call ING via the app"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/asset/5700cc9c-620e-4a72-9f8e-6c9130300b34/ING-branch.svg","publishedAt":"2025-09-15T08:45:54Z","transformBaseUrl":"https://assets.ing.com/transform/5700cc9c-620e-4a72-9f8e-6c9130300b34/ING-branch","type":"image","updatedAt":"2025-09-17T09:35:01Z","width":131},"intro":"Visit an ING service point or branch for face-to-face support.","link":{"url":"/en/personal/customer-service/ing-branches"},"title":"Get help in person"}],"componentType":"cards"},{"cards":[{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/asset/01eae4f8-8890-42bb-9b3f-3ec5dc5dd287/Other-A11y_Filledin.svg","publishedAt":"2022-07-04T08:48:52Z","transformBaseUrl":"https://assets.ing.com/transform/01eae4f8-8890-42bb-9b3f-3ec5dc5dd287/Other-A11y_Filledin","type":"image","updatedAt":"2023-12-21T14:33:13Z","width":24},"intro":"Explore our options for accessible contact and support. 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