{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"You are using My ING (internet banking) and would like to cancel it? Here you can read how to do that. We are also happy to answer any questions you may have about Mijn ING before you cancel.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>You can cancel Mijn ING in the following situations:</p><p>• You have the ING Go plan<br />this is the only plan that allows you to bank without digital channels</p><p>• You have a Basic Package (BasisPakket), Payment Package (Betaalpakket) or Royal Package (RoyaalPakket)<br />these packages do not have any digital requirements</p>"},"title":"When is cancellation possible?"},{"componentType":"paragraph","richBody":{"value":"<p>You can&apos;t cancel Mijn ING if you have a plan where digital banking is mandatory, such as:</p><p>• ING More<br />• ING Extra<br />• ING Max<br />• OranjePakket with discount</p>"},"title":"When is cancellation not possible?"},{"componentType":"paragraph","richBody":{"value":"<p>In My ING, you can easily manage all your banking matters from checking your balance to adjusting your insurance, from requesting a refund to starting with investing. All in one secure place.</p><p><strong>Did you know that…</strong></p><ul><li>My ING is very well secured?</li><li>We will never share your data in My ING with others?</li><li>We continuously make My ING more convenient, clearer, and better?</li><li>We do this based on feedback from users like you?</li></ul>"},"title":"Are you sure?"},{"componentType":"paragraph","richBody":{"value":"<p>Internet banking through Mijn ING is safe. Your banking activities are protected in many different ways, day and night, both visible and invisible. If you would like to know more about this, or if you would prefer to go through how Mijn ING works together, that’s possible. Simply make an appointment at a branch or service point near you.</p>"},"textLinks":[{"text":"Secure banking with Mijn ING","url":"/en/personal/digital-banking/what-is-digital-banking"},{"text":"Make an appointment","url":"/en/bank/make-appointment"}],"title":"Do you have any concerns about My ING?"},{"componentType":"paragraph","richBody":{"value":"<p>Do you want to bank without digital banking? If you have a plan where digital banking is required, you&apos;ll first need to switch to the ING Go plan. Once you&apos;ve switched to ING Go, you can cancel My ING.</p><p>Instruction for cancelling Mijn ING</p><ol><li>Log in to My ING.</li><li>Clear any active and scheduled orders: go to <strong>‘</strong>Assignments<strong>’</strong> and then to <strong>‘</strong>Payments<strong>’</strong>. Send or delete all scheduled payments.</li><li>Click your name in the top-right corner and then select <strong>‘</strong>Settings<strong>’</strong>.<br />Go to <strong>‘</strong>paper statements<strong>’</strong> (under <strong>‘</strong>Your banking<strong>’</strong>) and indicate that you want to receive your statements by post by clicking the <strong>‘</strong>change<strong>’</strong> button.</li><li>All done? Then <a href=\"https://www.ing.nl/en/personal/customer-service/phone-numbers\">contact</a> us to cancel My ING permanently.</li></ol>"},"title":"Cancel anyway"},{"componentType":"linkList","iconTitle":{"title":"Help & contact"},"textLinks":[{"text":"How to download and activate the app","url":"/particulier/digitaal-bankieren/app/downloaden-en-activeren"},{"text":"If you can’t access the app","url":"/en/personal/digital-banking/app/app-doesnt-work"},{"text":"If you need help with your banking","url":"/de-ing/toegankelijkheid"}]}]},"hasMacro":false,"id":"059a6a8a-bbfd-4b58-9c44-6dbb650dc594","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Contact and support","url":"/en/personal/customer-service"}},"componentType":"productHeader","coreHeader":{"body":"The standard way of banking with ING is digital, via Mijn ING and/or the ING app.\r\nFor most current account plans, this is mandatory.\r\nWould you like to cancel Mijn ING?\r\nAlways contact ING first before cancelling Mijn ING.\r\nThis helps prevent situations where:\r\n• you are temporarily unable to bank\r\n• you are placed in the wrong current account plan\r\n• important features are no longer available\r\nWe will help you assess what is possible in your situation.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/34246980f3766be7/original/Close-up-of-woman-drinking-coffee-and-working-on-laptop-at-home.jpg","transformBaseUrl":"https://assets.ing.com/transform/1b3645b3-d38b-40f9-b957-5429b366fbd3/Close-up-of-woman-drinking-coffee-and-working-on-laptop-at-home","type":"image","width":4928},"title":"Cancel my ING account"}},"publishDate":"2026-06-19T16:07:06.080+02:00"}}