{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Do it yourself with the app"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/54dfd4fbaa2982a2/original/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep.jpg","transformBaseUrl":"https://assets.ing.com/transform/1a288049-d37e-4a62-9546-6c76aeb96f56/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep","type":"image","width":4457},"intro":"See how it works","link":{"url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet"},"title":"Download and activate app"}],"componentType":"cards"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/2b846f2893f17d2f/original/Fit-female-athlete-working-out-and-blogging-outdoor-with-a-mobile-phone.jpg","transformBaseUrl":"https://assets.ing.com/transform/297186dc-6b3a-44f7-b6ac-f99484f1db49/Fit-female-athlete-working-out-and-blogging-outdoor-with-a-mobile-phone","type":"image","width":5771},"intro":"See how to get back in.","link":{"url":"/en/personal/digital-banking/app/app-doesnt-work"},"title":"Can't access the app?"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"If you want to contact us but don’t have or cannot access the mobile banking app or My ING, you can always reach us by phone.","robotInstruction":{"noFollow":true,"noIndex":true}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Phone numbers"},{"componentType":"paragraph","richBody":{"value":"<p>Please have your debit card handy. That way we can help you quickly. </p>"}},{"accordionList":[{"richBody":{"value":"<p>For your questions about everyday banking, credit cards, borrowing, investing, mortgages and insurance. And using the app.</p><p><a href=\"tel:+31202288888\">020 22 888 88</a></p><p>Monday to Friday: 8.30 - 17.00</p><p>The Investment Department is open until 17:30</p>"},"title":"Private Customer Service"},{"richBody":{"value":"<p>For loss or theft of your credit card, fraud or scams.</p><p><a href=\"tel:+31022288800\">020 22 888 00</a></p><p>24 hours a day, 7 days a week.</p>"},"title":"Emergency line"},{"richBody":{"value":"<p>When reporting death, or questions about it.</p><p><a href=\"tel:+31202288877\">020 22 888 77</a></p><p>Monday to Friday: 8.30 – 17.00<br /> </p>"},"title":"Service Desk Relatives"},{"richBody":{"value":"<p>To request the balance of your ING current account. </p><p><a href=\"tel:+31202288844\">020 22 888 44</a></p><p>24 hours a day, 7 days a week.</p>"},"title":"Balance line"},{"richBody":{"value":"<p>For questions about your business account.</p><p><a href=\"tel:+31202288822\">020 22 888 22</a></p><p>Monday to Friday: 8.30 – 17.00.</p>"},"title":"Corporate Customer Service"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p>It doesn&apos;t cost extra to call ING. You&apos;ll only pay your phone provider&apos;s regular fees. </p>"},"textLinks":[{"text":"Hours on public holidays","url":"/en/personal/payments/money-transfers/happy-holidays"}]},{"componentType":"sectionTitle","title":"Start a Chat"},{"componentType":"paragraph","richBody":{"value":"<p>With Chat, you can reach us directly. It&apos;s safe and fast. Our employees are ready to assist you. You&apos;ll find us in the app at the bottom right under Service. And then Contact.</p><ul class=\"check-mark\"><li>Just as personal as telephone contact.</li><li>Even in the evening and on Saturdays, employees are ready to help.</li><li>Chat is often faster than calling.</li><li>Via Chat, our employees handle the same as by phone.</li></ul>"}},{"componentType":"cta","textLink":{"text":"Start a chat","url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat"}}]},"hasMacro":false,"id":"4470fbdc-08a4-4336-8cd3-edf850d4110d","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Contact and support","url":"/en/personal/customer-service"}},"componentType":"productHeader","coreHeader":{"headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/5e103661b6c0a8b2/original/Two-cats-seen-from-behind-entering-hedge.jpg","transformBaseUrl":"https://assets.ing.com/transform/88009197-3c31-4285-a206-ca764e0c4518/Two-cats-seen-from-behind-entering-hedge","type":"image","width":4096},"subtitle":"Sometimes you don't have access to the Mobile Banking app or My ING. And you are looking for contact with us. Then you can call us directly.","title":"Contact ING customer service"}},"publishDate":"2026-05-07T16:45:47.626+02:00"}}