{"type":"document","data":{"id":"4470fbdc-08a4-4336-8cd3-edf850d4110d","localeString":"en-GB","publishDate":"2026-03-23T13:19:21.638+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":true,"noFollow":true},"description":"If you want to contact us but don’t have or cannot access the mobile banking app or My ING, you can always reach us by phone."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/88009197-3c31-4285-a206-ca764e0c4518/Two-cats-seen-from-behind-entering-hedge","type":"image","width":4096,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/5e103661b6c0a8b2/original/Two-cats-seen-from-behind-entering-hedge.jpg","extension":"jpg"},"title":"Contact ING customer service","subtitle":"Sometimes you don't have access to the Mobile Banking app or My ING. And you are looking for contact with us. Then you can call us directly."},"backLink":{"textLink":{"url":"/en/personal/customer-service","text":"Contact and support"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Phone numbers"},{"componentType":"paragraph","richBody":{"value":"<p>Please have your debit card handy. That way we can help you quickly. </p>"}},{"componentType":"accordion","accordionList":[{"title":"Private Customer Service","richBody":{"value":"<p>For your questions about everyday banking, credit cards, borrowing, investing, mortgages and insurance. And using the app.</p><p><a href=\"tel:+31202288888\">020 22 888 88</a></p><p>Monday to Friday: 8.30 - 17.00</p><p>The Investment Department is open until 17:30</p>"}},{"title":"Emergency line","richBody":{"value":"<p>For loss or theft of your credit card, fraud or scams.</p><p><a href=\"tel:+31022288800\">020 22 888 00</a></p><p>24 hours a day, 7 days a week.</p>"}},{"title":"Service Desk Relatives","richBody":{"value":"<p>When reporting death, or questions about it.</p><p><a href=\"tel:+31202288877\">020 22 888 77</a></p><p>Monday to Friday: 8.30 – 17.00<br /> </p>"}},{"title":"Balance line","richBody":{"value":"<p>To request the balance of your ING checking account. </p><p><a href=\"tel:+31202288844\">020 22 888 44</a></p><p>24 hours a day, 7 days a week.</p>"}},{"title":"Corporate Customer Service","richBody":{"value":"<p>For questions about your business account.</p><p><a href=\"tel:+31202288822\">020 22 888 22</a></p><p>Monday to Friday: 8.30 – 17.00.</p>"}}]},{"componentType":"paragraph","richBody":{"value":"<p>It doesn&apos;t cost extra to call ING. You&apos;ll only pay your phone provider&apos;s regular fees. </p>"},"textLinks":[{"url":"/en/personal/payments/money-transfers/happy-holidays","text":"Hours on public holidays"}]},{"componentType":"sectionTitle","title":"Start a Chat"},{"componentType":"paragraph","richBody":{"value":"<p>With Chat, you can reach us directly. It&apos;s safe and fast. Our employees are ready to assist you. You&apos;ll find us in the app at the bottom right under Service. And then Contact.</p><ul class=\"check-mark\"><li>Just as personal as telephone contact.</li><li>Even in the evening and on Saturdays, employees are ready to help.</li><li>Chat is often faster than calling.</li><li>Via Chat, our employees handle the same as by phone.</li></ul>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Start a chat"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Do it yourself with the app"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Download and activate app","intro":"See how it works","image":{"transformBaseUrl":"https://assets.ing.com/transform/1a288049-d37e-4a62-9546-6c76aeb96f56/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep","type":"image","width":4457,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/54dfd4fbaa2982a2/original/Man-raising-his-thumb-while-sitting-in-a-fully-loaded-jeep.jpg","extension":"jpg"},"link":{"url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet"}}]},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Can't access the app?","intro":"See how to get back in.","image":{"transformBaseUrl":"https://assets.ing.com/transform/297186dc-6b3a-44f7-b6ac-f99484f1db49/Fit-female-athlete-working-out-and-blogging-outdoor-with-a-mobile-phone","type":"image","width":5771,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/2b846f2893f17d2f/original/Fit-female-athlete-working-out-and-blogging-outdoor-with-a-mobile-phone.jpg","extension":"jpg"},"link":{"url":"/en/personal/digital-banking/app/app-doesnt-work"}}]}]}}}