{"type":"document","data":{"contentType":"onecms:subCategoryPage","flexPageMetadata":{"afmBanner":false,"description":"Know Your Customer (KYC) information.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Why we sometimes ask for your personal data"},{"componentType":"paragraph","richBody":{"value":"<p>At ING, we want you to feel secure and supported when you bank with us. That’s why we sometimes ask you to review or update your details. It helps us get to know you better, meet legal requirements, and keep banking safe for everyone.<br /><br />In this video, we explain why we ask for this information, when you might hear from us, and how we make the process as easy as possible. 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in other languages"},"textLinks":[{"text":"شغّل الفيديو بالدارجة المغربية (Moroccan Arabic)","url":"https://assets.ing.com/asset/9a1f615e-6cd7-4cf7-8ea3-14a2757c2cec/ING-NL-KYC-Update-AR_MAR.mp4"},{"text":"شغّل الفيديو بالعربية السورية (Syrian Arabic)","url":"https://assets.ing.com/asset/51512058-9833-467f-9879-d24f6ac3f20b/ING-NL-KYC-Update-AR_SYR.mp4"},{"text":"Пусни видеото на български","url":"https://assets.ing.com/asset/1097668b-cefc-40cc-8f4a-0cd88dcad3d5/ING-NL-KYC-Update-BG.mp4"},{"text":"用中文播放视频","url":"https://assets.ing.com/asset/c2b47d1e-5115-4638-b862-97d09fd0ff07/ING-NL-KYC-Update-CH.mp4"},{"text":"Video auf Deutsch abspielen","url":"https://assets.ing.com/asset/fd241ddb-8bf5-4946-b622-270fe959a7c6/ING-NL-KYC-Update-DE.mp4"},{"text":"Play video in Dutch","url":"/zakelijk/klantenservice/kyc/klantonderzoek"},{"text":"Odtwórz wideo po polsku","url":"https://assets.ing.com/asset/977ac793-9e32-4f36-87a9-73fd0550b0c5/ING-NL-KYC-Update-PL.mp4"},{"text":"Redă videoclipul în română","url":"https://assets.ing.com/asset/1358d937-4d40-4d94-be65-2d18e26c754f/ING-NL-KYC-Update-RO.mp4"},{"text":"Videoyu Türkçe oynat","url":"https://assets.ing.com/asset/bdd0eb35-779b-4b31-9387-b6ee50cc8828/ING-NL-KYC-Update-TU.mp4"},{"text":"Відтворити відео українською","url":"https://assets.ing.com/asset/85ffc8e7-db84-413b-b31f-71cb028fed82/ING-NL-KYC-Update-UKR.mp4"}]},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/aa0f272c-eaa1-4b45-91be-e1c75a3dd5db/Large_MS-PPT_Web-A-happy-senior-woman-smiles-at-the-camera-as-two-women-kiss-her-cheeks.jpg","transformBaseUrl":"https://assets.ing.com/transform/aa0f272c-eaa1-4b45-91be-e1c75a3dd5db/Large_MS-PPT_Web-A-happy-senior-woman-smiles-at-the-camera-as-two-women-kiss-her-cheeks","type":"image","width":1920},"intro":"Want to bank with us?","link":{"url":"/en/business/customer-service/kyc/becoming-a-customer"},"title":"Become a customer at ING"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/2b022bbd-879f-42ca-a086-94e3a990c787/Smiling-Ceramicist-Young-Woman-Making-Clay-Cups-In-Her-Studio-mirror.jpg","transformBaseUrl":"https://assets.ing.com/transform/2b022bbd-879f-42ca-a086-94e3a990c787/Smiling-Ceramicist-Young-Woman-Making-Clay-Cups-In-Her-Studio-mirror","type":"image","width":2116},"intro":"Together, we'll make sure that your information is up to date.","link":{"url":"/en/business/customer-service/kyc/being-a-customer"},"title":"Being a customer at 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CRS"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/7f33ec32-63ad-43ca-9b7c-6c0028120031/Group-of-young-female-tourists-strolling-through-city-center.jpg","transformBaseUrl":"https://assets.ing.com/transform/7f33ec32-63ad-43ca-9b7c-6c0028120031/Group-of-young-female-tourists-strolling-through-city-center","type":"image","width":4272},"intro":"What to know.","link":{"url":"/en/business/customer-service/kyc/client-profile-commercial-property"},"title":"Commercial property"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/e352e850-8ae2-486c-a70f-13efb6617589/730200-header.jpg","transformBaseUrl":"https://assets.ing.com/transform/e352e850-8ae2-486c-a70f-13efb6617589/730200-header","type":"image","width":600},"intro":"Have you received questions by mail or from someone calling you with an unknown number?","link":{"url":"/en/business/customer-service/kyc/how-am-i-sure-that"},"title":"How to be sure ING is approaching you?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/36ce4060-308d-462f-af7e-4dccbfdf5647/Werkgeversaansprakelijkheidsverzekering_give_employee_access.jpg","transformBaseUrl":"https://assets.ing.com/transform/36ce4060-308d-462f-af7e-4dccbfdf5647/Werkgeversaansprakelijkheidsverzekering_give_employee_access","type":"image","width":767},"intro":"Laws and regulations that oblige us to check and record certain information.","link":{"url":"/en/business/customer-service/kyc/laws-and-regulations"},"title":"Laws and Regulations"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"Loek van 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