{"type":"document","data":{"id":"72582754-165f-43ab-a688-8453747504b4","localeString":"en-GB","publishDate":"2025-09-30T11:27:40.397+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Call the ING hotline if your credit card is lost, stolen or if you suspect fraud. Our agents will help by blocking your card and by talk you through the next steps."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"text":"Open a chat"}},"coreHeader":{"body":"You can block your debit card in the ING app or My ING.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/61527ebc-be63-47b0-841b-38a1f922dace/block-lost-stolen-card-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/4a2b2186499336b/original/block-lost-stolen-card-1920.jpg","extension":"jpg"},"title":"Hotline","subtitle":"Lost or stolen credit card? Or do you suspect fraud? Call our hotline at 020 22 888 00. Lines are open 24 hours a day, 7 days a week. You can also reach us via chat on weekdays from 8:30 AM to 5:00 PM."},"backLink":{"textLink":{"url":"/en/personal/customer-service","text":"Contact and support"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>If you call us from the app, we’ll know it’s you, and we’ll have your details ready. Calling from the app is quick, easy, and safe. </span></span></span></p><p><span><span><span>How to call us from the app</span></span></span></p><ol><li><span><span><span>Open the app and log in</span></span></span></li><li><span><span><span>Select ‘Service’ at the bottom right of the screen</span></span></span></li><li><span><span><span>Select the customer service phone number to call it</span></span></span></li><li><span><span><span>Tell us why you’re calling</span></span></span></li><li><span><span><span>We’ll have your details ready and can help straight away</span></span></span></li></ol><p><span><span><span>Calls you make to ING will be charged at your phone provider’s standard rates. You can also contact our <a href=\"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat&amp;topic=FCT\">Hotline via chat</a> on working days from 8:30 a.m. to 5:00 p.m. </span></span></span></p>"},"textLinks":[{"url":"/en/personal/payments/creditcards/block-credit-card","text":"More about blocking cards"}]},{"componentType":"sectionTitle","title":"Suspect fraud?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Received a suspicious email, payment request, phone call, text or Whatsapp message?</span></span></span></p>"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Learn what you can do"}]},{"componentType":"sectionTitle","title":"Need to make an insurance claim?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Do you have ING <a href=\"http://www.ing.nl/en/personal/insurances/annual-travel-insurance\">travel insurance</a>, <a href=\"http://www.ing.nl/en/personal/insurances/home-insurance\">home insurance</a> or a different type of non-life insurance? If you’ve suffered damage or had an accident, please let us know as soon as possible. </span></span></span></p><ul></ul>"},"textLinks":[{"url":"/en/personal/insurances/file-damage-claim","text":"Make an insurance claim online"}]},{"componentType":"sectionTitle","title":"Need to block your debit card?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>You can block your debit card in the ING app or My ING. It’s easy and quick.</span></span></span></p>"},"textLinks":[{"url":"/en/personal/payments/debit-cards/loss-or-theft","text":"Block your debit card online"}]},{"componentType":"linkList","iconTitle":{"title":"Help & contact"},"textLinks":[{"url":"/particulier/digitaal-bankieren/app/downloaden-en-activeren","text":"How to download and activate the app"},{"url":"/en/personal/digital-banking/app/app-doesnt-work","text":"If you can’t access the app"},{"url":"/de-ing/toegankelijkheid","text":"If you need help with your banking"}]}]}}}