{"type":"document","data":{"id":"629b2dd5-afb5-40b7-922a-f2748662c9a8","localeString":"en-GB","publishDate":"2026-03-11T10:53:47.488+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Do you have a question? Our Virtual Assistant Ida will answer it immediately. And forward your question to customer service if she doesn't know the answer."},"mainHeaderZone":{"componentType":"productHeader","usps":[{"body":"Quick answer to your question","icon":{"transformBaseUrl":"https://assets.ing.com/transform/70170992-482e-49b0-a7dc-0f1b7981bab1/Doorlooptijden","type":"image","width":267,"original":"https://assets.ing.com/m/5a80b8b6f268a1d6/original/Doorlooptijden.png","extension":"png"}},{"body":"Our employees are ready to help you","icon":{"transformBaseUrl":"https://assets.ing.com/transform/e1dfae85-89e5-4736-9c96-fb56fcaecfc7/Icon-Public","type":"image","width":236,"original":"https://assets.ing.com/m/63543bd6beeaf0eb/original/Icon-Public.svg","extension":"svg"}},{"body":"Employees can arrange the same things for you via chat as they can by telephone.","icon":{"transformBaseUrl":"https://assets.ing.com/transform/7b3ee3e0-64c7-44d4-a4c5-1f6382502083/Services-edit","type":"image","width":3700,"original":"https://assets.ing.com/m/71bb023b5a1d1bca/original/Services-edit.png","extension":"png"}}],"cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Ask your question now"}},"coreHeader":{"body":"Have a question? Our Virtual Assistant, Ida, will answer it right away. And if you can't figure it out, a qualified employee is ready to assist you. Give it a try!","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/7db0fe64-d2c2-4cc1-a0bd-913f524fec12/young-woman-using-laptop-while-sitting-on-table","type":"image","width":5700,"original":"https://assets.ing.com/m/69321f56afbf069/original/young-woman-using-laptop-while-sitting-on-table.JPG","extension":"jpg"},"title":"Chat with ING"},"backLink":{"textLink":{"url":"/en/personal/customer-service","text":"Contact and support"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"

If you have a question about your banking, you can quickly get help. Open your app and go to Service in the bottom right corner. Or chat with us via My ING. We'll help you right away.

"}},{"componentType":"sectionTitle","title":"This is how we help you quickly and safely"},{"componentType":"paragraph","richBody":{"value":"

Click "Ask your question now" above. This will open the chat conversation after logging in to the app or My ING. Simply type your question. Our Virtual Assistant, Ida, will answer you immediately. Still having trouble? One of our team members will be happy to help.

"}},{"componentType":"sectionTitle","title":"Fun fact"},{"componentType":"paragraph","richBody":{"value":"

After the conversation, you can always reread it at your leisure, even after closing the chat. This history is retained for 14 months. How convenient!

"}},{"componentType":"sectionTitle","title":"Our employees are ready to help you"},{"componentType":"paragraph","title":"Our Virtual Assistant, Ida, is available 24/7 for private clients. Need support from one of our staff? Below you'll find the opening hours for Daily Banking, Service Desk Relatives, Mortgages and Investments.","richBody":{"value":"
DaysOpening hours
Monday to Friday 8.00 - 21.00
Saturday9.00 - 17.00
SundayClosed
"},"textLinks":[{"url":"/en/personal/payments/money-transfers/happy-holidays"}]},{"componentType":"accordion","accordionList":[{"title":"ING Arrears","richBody":{"value":"
DaysOpening hours
Monday to Friday8.30 - 17.00
Saturday & Sunday Closed

 

"}},{"title":"Service Desk Relatives","richBody":{"value":"
DaysOpening hours
Monday to Friday8.30 - 17.00
Saturday & Sunday Closed
"}}]},{"componentType":"paragraph","title":"Business customer? The Business Team is here for you","richBody":{"value":"

Below you will find the opening hours of the Business Team. Virtual Assistant Ida has the same opening hours.

DaysOpening hours
Monday to Friday8.30 - 17.00
Saturday & Sunday Closed
"},"textLinks":[{"url":"/en/personal/payments/money-transfers/happy-holidays","text":"Our opening hours during holidays"}]},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Ask your question now"}},{"componentType":"sectionTitle","title":"More information"},{"componentType":"accordion","accordionList":[{"title":"Chat on your computer","richBody":{"value":"

That's possible too! Log in to My ING (Business) and go to Service. There you can easily start your chat.

"}},{"title":"I do not have access to the app and My ING","richBody":{"value":"

Click here to see how you can log back into the app and My ING.

You can also call us from Monday to Friday from 8:30 to 17:00. For a phone call with ING, you pay the costs of your telephone provider.

Keep your debit card at hand.

Call us if you no longer have access to the app.

"}},{"title":"Information about our opening hours","richBody":{"value":"

Our Virtual Assistant, Ida, is available 24/7 for private individuals. Our customer service hours vary by department and can be found on this page. For business clients, the hours for Virtual Assistant Ida and customer service are the same. These hours can also be found on this page.

"}},{"title":"Our Virtual Assistant Ida and your data","richBody":{"value":"

Information about our Virtual Assistant Ida and how we handle your data can be found here.

"}}]}]}}}