If your BSN is not yet registered at ING, you will receive a message in My ING or the ING App.
We are legally required to register the Citizen Service Number (BSN) of our customers. The BSN helps us meet legal requirements, report to government authorities and protect your funds under statutory guarantee schemes.
"},"title":"Why did I receive a message about my BSN?"},{"richBody":{"value":"This request is for customers with a personal ING product whose BSN is not yet registered at ING
"},"title":"Who will receive a request to provide a BSN?"},{"richBody":{"value":"You will only see this request after you have securely logged in to My ING or the ING App. You only enter your BSN within ING’s secure environment.
Please note:
Always stay alert to fraud. ING will never ask you to provide your BSN through a link in an email, text message or over the phone to an unknown person. ING regularly warns customers about fraudulent messages sent in ING’s name.
Yes. You provide your BSN through ING’s secure environment. We handle your personal data with care and use appropriate security measures to protect your information.
"},"title":"Is it safe to provide my BSN?"},{"richBody":{"value":"Do you not have a Citizen Service Number (BSN) yet, for example because you have recently moved to or started working in the Netherlands? You have to provide your BSN to us within 90 days of opening your account.
From 24 September 2026, we will gradually start sending notifications in My ING and the ING App:
60 days online
From the moment the notification appears, you have 60 days to provide your BSN online. Until you receive your BSN, you can simply close the notification.
After that at an ING location
If you do not provide your BSN within those 60 days, the notification will disappear. You can then only provide your BSN at an ING location. Read here how you can provide your BSN at an ING location.
Important:
Make sure you provide your BSN to us within 90 days of opening your account.
"},"title":"How do I provide my BSN?"},{"richBody":{"value":"
Have you not received a BSN yet, for example because you have recently moved to or started working in the Netherlands? You have 90 days after opening your account to provide your BSN to us. Until then, you can close the notification after logging in.
ING only uses your BSN for purposes that we are legally allowed or required to use it for. This includes meeting legal requirements, reporting obligations and protecting your funds where required by law.
We do not use your BSN for commercial purposes.
"},"title":"What does ING do with my BSN?"},{"richBody":{"value":"Without your BSN, we may not be able to fully meet our legal obligations. That is why we ask you to provide your BSN as soon as possible.
If you do not provide your BSN, we may continue to remind you. In some situations, not having your BSN may affect the services we can provide.
"},"title":"What happens if I do not provide my BSN?"},{"richBody":{"value":"From 24 September 2026, customers whose BSN is not yet registered with us will receive a message in My ING or the ING App.
The notification will say “Your BSN is missing” and include the button “Add your BSN”. You can use this notification to provide your BSN directly.
Do you not use My ING or the ING App? Then you can provide your BSN at one of our locations.
"},"title":"What communication will I receive about registering my BSN?"},{"richBody":{"value":"
If you receive a notification in My ING or the ING App, you can provide your BSN online for 60 days from the moment you receive the notification. During this period, you will see the notification once a day after you successfully log in.
If you do not provide your BSN online during this period, you can still do so afterwards at an ING location. Read here how you can provide your BSN at an ING location.
Have you already provided your BSN? Then you do not need to do anything. The notification will disappear automatically.
"},"title":"During which period can I provide my BSN online?"},{"richBody":{"value":"Starting on 24 September 2026, we will send notifications in phases to customers whose BSN is not yet registered with us. Have you not received a notification yet? Then you do not need to do anything for now. When it is your turn, you will receive a message in My ING or the ING App with further instructions.
"},"title":"My BSN is not registered with ING, but I have not received a notification. What should I do?"},{"richBody":{"value":"The Citizen Service Number or burgerservicenummer (BSN) is your personal identification number for contact with the Dutch government. You can find it on your Dutch passport, identity card or driving licence. It is also included in letters you receive from the Dutch Tax Administration.
"},"title":"What is a Citizen Service Number (BSN)?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"a11120cb-be7b-4b65-a880-2e3401b6a44b","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Change your details","url":"/en/personal/customer-service/change-personal-details"}},"componentType":"productHeader","coreHeader":{"body":"From 24 September 2026, we will ask customers whose Citizen Service Number (BSN) is not yet registered with us to provide it. Have you received a notification in My ING or the ING App asking you to add your BSN? Below you will find answers to the most frequently asked questions.","title":"Provide your burgerservicenummer (BSN) to ING"}},"publishDate":"2026-09-24T09:33:39.422+02:00"}}