Below you will find answers to frequently asked questions.
We only accept a power of attorney or living will if it has been drawn up by a notary. We advise using the KNB Basic Model Living Will when preparing a power of attorney or living will. For more information please contact the notary.
"}},{"title":"Can I register a private (non notarial) power of attorney?","richBody":{"value":"No, this is not possible. A private power of attorney is a document drawn up without a notary. To register an authorised representative, ING only accepts powers of attorney executed in a notarial deed, in other words documents prepared by a notary. The account holder can, if desired, give you a regular authorisation instead.
More information about authorisations.
To register a power of attorney, you must send a copy of the full power of attorney, including the notary’s stamp and signature, together with the registration form, to ING.
You can find the registration form at the top of this page. The form includes the mailing address. After the documents are received, the application will be reviewed. You will then receive a response.
If the grantor has divided authority among multiple people who may only perform tasks jointly, this is considered joint authority. This means that an authorised representative is not independently authorised to act on behalf of the grantor but must always act together with one or more other authorised representatives. ING does not register joint authority.
Such a power of attorney can only be processed when the jointly authorised representatives, by means of a (sub)power of attorney, designate at least one representative as independently authorised. This is only possible according to the provisions of the original power of attorney.
A (sub)power of attorney can be issued through a notarial deed, but this is not always required (depending on the notarial provisions). You can also grant a sub‑power of attorney in our registration form.
Sometimes the grantor has specified that the power of attorney may only be used once the grantor has become mentally incompetent. In that case, a medical statement must be issued by a doctor affiliated with VIA or Verenso.
More information about VIA doctors. (NL)
More information about Verenso doctors. (NL)
A living will usually consists of two powers of attorney: one for your financial matters and one for your medical and personal matters. A notarial power of attorney only covers your financial matters.
For us, this makes no difference. The way a notarial power of attorney and a living will work is the same. We handle both documents in the same way, because we only need information concerning your finances. All information on this page therefore applies to both a notarial power of attorney and a living will.
For more information, visit www.notaris.nl. (NL)
You are known to us if you are an ING customer yourself or if you are an authorised representative of an ING customer. You are also known to us if you have visited an ING branch for identification. To register a power of attorney, we must always have your signature on file. It may be necessary for you to visit a branch to provide your signature.
At ING branches you can only visit with an appointment. Check the location finder to see which ING branch is near you and schedule an appointment.
To register the power of attorney, it is important that the identity of the authorised representative(s) is recorded. Visit an ING branch with a valid ID to do this. After that, the power of attorney can be registered. The authorised representative may also choose to open their own bank account at the branch; this will immediately register their identity. We will then add the existing payment and savings accounts of the grantor to your My ING and the ING App so that you can perform online banking on behalf of the grantor.
Note: at ING branches you can only visit with an appointment. Check the location finder to see which ING branch is near you and schedule an appointment.
Online banking on behalf of the grantor is only possible if you have a payment account with us yourself. When registering the power of attorney, we add the grantor’s payment and savings accounts to your My ING and the app.
Open a payment account online.
"}},{"title":"How are foreign documents registered?","richBody":{"value":"
Depending on the country and language, legalization and/or translation may be required. Follow the three steps below to determine the requirements in your situation:
1. Does the document (the power of attorney) need to be legalized?
On the Dutch government’s NederlandWereldwijd website, you can see per country which document must be legalized.
A type of legalization is an apostille certificate. If a country is part of the Apostille Convention, an apostille can be added to the document. This is issued by the court or another designated authority in that country. If a country is not part of the Apostille Convention, another type of legalization is needed. This varies per country. For more information, consult the NederlandWereldwijd website.
2. Does the document (the power of attorney) need to be translated?
ING only accepts documents written in Dutch or English. Documents written in other languages must be translated.
3. Does the translation need to be legalized?
If the translation is done in the Netherlands by a sworn translator, no legalization is required.
More information about sworn translators.
If the translation is done abroad, the translation must be legalized. For the procedure per country, consult the NederlandWereldwijd website.
"}}]},{"componentType":"paragraph","title":"Submitting a service request","richBody":{"value":"
For service requests after registering the power of attorney, use the “Management Requests” form. Use this form for the following requests or changes:
• Debit card and My ING
• Change residential or mailing address
• Open or close an account
"},"textLinks":[{"text":"Management Requests form (PDF) (NL)"},{"url":"https://assets.ing.com/m/380ac6d19fa98990/original/ING_notariele-volmacht-beheerverzoeken.pdf","text":"Formulier Beheerverzoeken (PDF)"}]},{"componentType":"paragraph","richBody":{"value":"
Note: Make a secure copy of your ID document.
For example, with the Dutch government’s Kopie ID app. You can download this app. It is important that you:
• Black out the photo.
• Write on the copy: “copy for ING”.
We are available on business days from 13:00 to 17:00 to answer your questions about powers of attorney. You can reach us by phone at: 058-234-0032.
Would you like advice about appointing authorised representatives? Please contact the notary or visit the website of www.notaris.nl.
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