{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"information for when you're moving abroad","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<ol><li>Does My ING (internet banking) work? </li><li>Tell us your new address</li><li>Register your signature and ID</li><li>Set up your debit card</li><li>Check you plan</li><li>Check the coverage of your credit card insurance</li></ol><p><strong>Good to know: </strong>a monthly foreign banking surcharge (Buitenlandtoeslag) will apply if the account holder (or at least one of the account holders if there’s a joint account) is not resident in the Netherlands. For these customers, our average costs are higher. This is because customer monitoring checks are more complex. In addition, the costs for supporting your banking services and using your current account are higher. <a href=\"https://www.ing.nl/en/personal/payments/rates/abroad\">Read more about the foreign banking surcharge here.</a></p>"},"title":"Check before you move"},{"componentType":"paragraph","richBody":{"value":"<p>With My ING (internet banking) you can always access your banking, no matter where you are. No more paper statements, and no (higher) shipping costs! Make sure that My ING works properly before you move. So you can enjoy carefree banking abroad.</p><p><strong>Don’t have My ING (internet banking)?</strong><br />It’s very easy to <a href=\"http:\">request My ING</a>.</p><p><strong>Forgot your My ING login details?</strong><br />Should you lose or forget your user name and/or password; not to worry! It’s very easy to <a href=\"http:\">request new login details</a>. </p><p><strong>Check your mobile phone number</strong><br />Make sure your correct phone number for sms codes is registered, this is needed when you activate a ING app or ING Scanner. You can check this easily in your <a href=\"http:\">My ING</a> (internet banking). Otherwise you can visit an ING Office or ING Service Point. Check <a href=\"https://www.ing.nl/en/personal/digital-banking/my-ing/change-telephone-number\">here </a>for more information on changing your number for sms codes.</p>"},"textLinks":[{"text":"Read more about the ING app","url":"/particulier/digitaal-bankieren/app/english"},{"text":"Read more about confirming orders","url":"/particulier/digitaal-bankieren/mobiel-bevestigen"}],"title":"Does My ING (internet banking) work?"},{"componentType":"paragraph","richBody":{"value":"<p>Please change your address as soon as possible. This way you can be sure to receive your new debit card. It’s easily arranged in My ING (internet banking); via Service and <a href=\"https://mijn.ing.nl/login/\">Change Address</a>. Do you have a temporary address? No problem, simply enter that and change it again as soon as you know your permanent address. Don&apos;t have My ING (internet banking) yet? Please drop by an ING branch and take your ID and debit card with you. We’ll immediately change your address details for you.</p>"},"title":"Tell us your new address"},{"componentType":"paragraph","richBody":{"value":"<p>It may have been a while since your signature and identity document were registered with ING. Could these have changed? Please have your signature and ID registered again at an ING branch or Service Point, before you move. This enables us to process your written requests.</p>"},"title":"Register your signature and ID"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Check the expiry date</strong></p><ul><li>Will your card expire around the time of your moving abroad? Please make sure that your address details are correct. That’s because we send your new card via mail. After the expiry date you can no longer use your old card.</li><li>Did you request a new debit card yourself? For example, because your current debit card was damaged? Keep in mind that your current card will expire sooner than the expiry date. Make sure to start using your new card as soon as you receive it. If it works well, you can cut the old card in two and throw it away.</li></ul>"},"textLinks":[{"text":"Read more about your debit card abroad","url":"/en/personal/payments/debit-cards/abroad"}],"title":"Set up your debit card"},{"componentType":"paragraph","richBody":{"value":"<p>Good to know when you have a credit card: 30 days after moving abroad, the credit card insurances are no longer applicable.</p>"},"textLinks":[{"text":"Read more in the terms and conditions of the insurance (in Dutch)","url":"https://assets.ing.com/m/91b126345a5f45f6/original/Polisvoorwaarden-verzekeringen-Creditcard-en-Platinumcard_-228133-0117.pdf"}],"title":"Check the coverage of your credit card insurance"},{"componentType":"paragraph","richBody":{"value":"<p>ING More, ING Extra and ING Max are intended for customers who live in the Netherlands. Some elements of these packages may not work properly abroad or may not apply there.</p><p>This can affect your package. For example, certain benefits, such as insurance, may expire after you move.</p><p>Therefore, it may be necessary to switch to another package that better suits your new situation.</p>"},"title":"Check your plan (More, Extra of Max)"}]},"hasMacro":false,"id":"4603787f-3993-4373-be1b-427be4be2e08","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Change your details","url":"/en/personal/customer-service/change-personal-details"}},"componentType":"productHeader","coreHeader":{"body":"My ING (internet banking) and the ING app enable you to manage most banking matters online. Before you move abroad, it can be smart to check a few things.","headerImage":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/25205afd25ec8af/original/Smiling-young-boy-standing-in-back-of-moving-truck-while-mover-picks-up-boxes.jpg","transformBaseUrl":"https://assets.ing.com/transform/174d0d92-0b15-4642-94aa-71411f061949/Smiling-young-boy-standing-in-back-of-moving-truck-while-mover-picks-up-boxes","type":"image","width":5500},"subtitle":"With ING, banking abroad is easy as pie.","title":"Moving abroad"}},"publishDate":"2026-06-16T12:47:35.337+02:00"}}