To (re)activate your app or scanner – like when you get a new phone.
"},"textLinks":[{"text":"Change phone number","url":"https://mijn.ing.nl/profile/security"},{"text":"Can't access My ING?","url":"/particulier/digitaal-bankieren/mijn-ing/telefoonnummer-wijzigen"}]},{"componentType":"linkList","iconTitle":{"title":"Also of use to you"},"textLinks":[{"text":"Change banking access","url":"/particulier/klantenservice/gegevens-wijzigen/beheer-bankzaken"},{"text":"Change account holder","url":"/particulier/klantenservice/gegevens-wijzigen/wijzigen-rekeninghouders"},{"text":"Current account mandate","url":"/en/personal/customer-service/change-personal-details/manage-banking-authorisation"},{"text":"Separation and divorce","url":"/particulier/klantenservice/scheiden-of-uit-elkaar-gaan"},{"text":"Moving abroad","url":"/en/personal/customer-service/change-personal-details/moving-abroad"}]},{"componentType":"sectionTitle","title":"Check your details once a year"},{"componentType":"paragraph","richBody":{"value":"You'll receive a message in My ING and the app asking you to check if your personal details are correct. That way, you can always be sure that new debit card will be delivered to the right place.
"}},{"componentType":"sectionTitle","title":"Frequently asked questions about changing your details"},{"accordionList":[{"richBody":{"value":"You can change most personal details for yourself or your child in the ING app. This is the fastest and easiest way. If you can’t do it in the ING app, you can visit the ING service point for changing some details. Don’t forget to bring a valid ID. You can only change these details at an ING service point:
Good to know: you can update the partner's name to your own surname in My ING.
"},"title":"How can I change my personal details or those of my child?"},{"richBody":{"value":"In My ING, select your name in the top right corner and go to 'Personal details'. There, you'll find your address and can change it if you like. In the app, select ‘Service’, then select ‘Your details'.
Please note: If you have a joint account, each of you needs to change your address in your own My ING account or the app.
In My ING, select your name in the top right corner and go to 'Personal details'. There, you'll find the address and can change it if you like. If the address is already correct, you can enter it again. Then, on the next screen, you can select any minor children that will move to that address with you. Adults must always change their own address.
"},"title":"How do I change my minor child's address?"},{"richBody":{"value":"Customers with an undeliverable address are at risk, we can no longer reach you for important information! There is a risk of important letters are ending up in the wrong hands.
If your address is set to undeliverable, you will be asked to update the correspondence address via:
1. The App/MyING provided you have access
2. At an ING service location
Do you have a joint account? update the address of the undeliverable account holder.
If the correspondence address has not been updated after the first communication, a reminder will be sent after 2 weeks, after which the payment account will be blocked. If no action is taken within 14 weeks, your account(s) will be closed.
Is your address already correct?
If so, you can update the address again to your current (correct) address. This will remove the “undeliverable address” notification.
Is your first name or last name incorrect? First, you need to change your personal details with ING. After that, you can request a new debit card and/or credit card with the correct name. Have you already changed your personal details and do you want to change the name on your card? What you can do depends on the type of card
Do you want to link your BSN to your account? Visit an ING Service Point. Find the nearest location in advance so you know where to go.
"},"title":"How do I provide my BSN to ING?"},{"richBody":{"value":"We kindly ask you to return the letter to us. You can write on the envelope that this person no longer lives at your address. We will take it from there.
"},"title":"I'm receiving mail for the previous resident. What can I do?"},{"richBody":{"value":"You can't change another person's address, even if they are a joint account holder, family member, friend or acquaintance. This also applies if you're authorised to use their account. The address change must be submitted by the account holder through the ING app or Mijn ING. If they don't use digital banking, they can visit an ING Service Point to arrange the change.
Please note: you can change the address of your minor child yourself.
"},"title":"How can I change someone else's address?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"2ced50ea-c4dd-43ca-9bf0-4f8661ba6ae5","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Contact and support","url":"/en/personal/customer-service"}},"componentType":"categoryHeader","coreHeader":{"subtitle":"From changing your address after a move to updating your phone number.","title":"Change your details"}},"publishDate":"2026-09-14T14:36:11.623+02:00"}}