{"type":"document","data":{"id":"10d12785-a112-45bd-9476-0a678ebbafed","localeString":"en-GB","publishDate":"2026-04-02T13:21:46.109+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Have a Video Banking call coming up soon? Or curious about the process? Watch the instructional video or review the step-by-step plan."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/82db8798-acab-415e-b66f-4b10e7b9345c/Close-up-of-text-on-wall","type":"image","width":5472,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/4a24a7a48b08911f/original/Close-up-of-text-on-wall.jpg","extension":"jpg"},"title":"Four steps to a Video Banking call"},"backLink":{"textLink":{"url":"/en/personal/customer-service/beeldgesprek","text":"Video Banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"This is how a Video Banking call works"},{"componentType":"paragraph","richBody":{"value":"<ol><li>You make an appointment for a Video Banking call</li><li>You receive a confirmation email with a personal link</li><li>At the time of the appointment, click on the link (or copy it to a recommended browser)</li><li>The video call starts</li></ol>"}},{"componentType":"sectionTitle","title":"Want to practice a bit already?"},{"componentType":"paragraph","richBody":{"value":"<p>That&apos;s possible! As soon as you receive the confirmation email containing the link to the video call, you can test it. This way, you can be sure that everything works and be fully ready for the moment itself.</p>"}},{"componentType":"sectionTitle","title":"System requirements"},{"componentType":"paragraph","richBody":{"value":"<p><span>What do you need to conduct a good Video Banking call? We are happy to list the requirements for you:</span></p><ul><li><span>A laptop, desktop, or tablet with a working webcam, sound, and microphone (a webcam is recommended)</span></li><li><span>A stable internet connection (min. 5 Mb/s.)</span></li><li>Recent version of one of the following browsers:<ul><li><span>Google Chrome (recommended)</span></li><li>Mozilla Firefox</li><li><span>Apple Safari</span></li><li>Microsoft Edge</li><li><span>Samsung Internet</span></li></ul></li></ul>"}},{"componentType":"sectionTitle","title":"Good to know"},{"componentType":"paragraph","richBody":{"value":"<p>The Video Banking call may be recorded to comply with legal obligations and for potential disputes. We will then retain the recording for 7 years. Furthermore, the video call may be stored for a maximum of 3 weeks and used for quality purposes. If you prefer not to appear on camera, you can turn off your webcam.</p>"}}]}}}