{"type":"document","data":{"id":"0bd58878-b6f6-46b5-9530-9a9081ee10c2","localeString":"en-GB","publishDate":"2026-02-26T15:05:06.399+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Learn if there's an outage or if part of our website is under maintenance."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"No outage at this time.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/70149623-ab48-4576-8ae2-ea74af7ae72e/ING-cedar","type":"image","width":4000,"original":"https://assets.ing.com/m/6bd3dc6ff3c347cd/original/ING-cedar.jpeg","extension":"jpeg"},"title":"Service availability","subtitle":"View the current status"},"backLink":{"textLink":{"url":"/en/personal/customer-service","text":"Contact and support"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"My ING Personal"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time.</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about ING Personal availability","richBody":{"value":"<p>My ING Personal is considered to be available if you can log in, view your balance and transactions, and make payment orders. My ING Personal is 99,99% available in July 2024.</p>"}}]},{"componentType":"sectionTitle","title":"My ING Business"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time.</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about ING Business availability","richBody":{"value":"<p>My ING Business is considered to be available if you can log in, view your balance and transactions, and make payment orders. My ING Business is 99,86% available in July 2024.</p>"}}]},{"componentType":"sectionTitle","title":"Mobile Banking Personal"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time.</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about mobile personal banking availability","richBody":{"value":"<p>Mobile banking is considered to be available if you can log in, view your balance and transactions, and make payment orders. Mobile banking is 99,95% available in July 2024.</p>"}},{"title":"More about iOS widget availability","richBody":{"value":"<p>If your banking widget suddenly says something went wrong, tap it to open the app. Log in with your PIN, fingerprint or Face ID.</p><p>The widget settings will automatically be opened. Select your &apos;visible accounts’ and you&apos;re all set.</p><p>If the widget settings aren&apos;t opened automatically, select ‘Service&apos;. Then select ‘Settings&apos;.</p><p>Go to ‘App settings’ and select ‘Balance before login’. Select your &apos;visible accounts’ and you&apos;re all set.</p><p>If you can&apos;t find ‘Balance before login’ in your settings and you&apos;ve added both a business and a personal account to the app, don&apos;t be alarmed. We simply don&apos;t offer this feature for multiple account types (yet).</p>"}}]},{"componentType":"sectionTitle","title":"Mobile Banking Business"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time.</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about mobile business banking availability","richBody":{"value":"<p>Mobile business banking is considered to be available if you can log in, view your balance and transactions, and make payment orders. Mobile banking is 99,95% available in July 2024.  </p>"}}]},{"componentType":"sectionTitle","title":"Mobile investmenting"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about mobile investing availability","richBody":{"value":"<p>Mobile investing is considered to be available if you can log in, view your investment accounts and balances, deposit and withdraw money for ‘independent investments’ and place orders.</p>"}}]},{"componentType":"sectionTitle","title":"iDEAL"},{"componentType":"paragraph","richBody":{"value":"<p>Find iDEAL&apos;s current availability for ING on <a href=\"https://availability.ideal.nl/\">availability.ideal.nl</a>.</p><p> </p>"}},{"componentType":"accordion","accordionList":[{"title":"More about iDEAL availability","richBody":{"value":"<p>Realised availability</p><table><thead><tr><th /><th>Prime time</th><th>Outside prime time</th></tr></thead><tbody><tr><td> </td><td>6:30 – 1:00</td><td>1:00 – 6:30 </td></tr><tr><td>Mar-May</td><td>99,90%</td><td>99,98%</td></tr><tr><td rowspan=\"1\">Feb-Apr</td><td rowspan=\"1\">99,97%</td><td rowspan=\"1\">99,97%</td></tr></tbody></table>"}}]},{"componentType":"sectionTitle","title":"ATMs"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time.</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about ATM availability","richBody":{"value":"<p>ATMs are considered to be available if you can use them to withdraw cash.</p>"}}]},{"componentType":"sectionTitle","title":"Paying in shops"},{"componentType":"paragraph","richBody":{"value":"<p>No outage at this time</p>"}},{"componentType":"accordion","accordionList":[{"title":"More about the availability of paying in shops","richBody":{"value":"<p>Paying in shops is considered to be available if you can use your debit card to pay in shops.<br /><br />Realised availability</p><table><thead><tr><th /><th>Prime time</th><th>Outside prime time</th></tr></thead><tbody><tr><td> </td><td>6:00 – 0:30</td><td>0:30 – 6:00</td></tr><tr><td>May – July</td><td>100,00%</td><td>100,00%</td></tr><tr><td rowspan=\"1\">Apr. – June</td><td rowspan=\"1\">100,00%</td><td rowspan=\"1\"><p>100,00%</p></td></tr></tbody></table>"}}]},{"componentType":"sectionTitle","title":"InsideBusiness payments"},{"componentType":"paragraph","richBody":{"value":"<p>This outage has been resolved. Visit <a href=\"https://www.ingwb.com/en/service/insidebusiness/insidebusiness-payments-resumes\">InsideBusiness payments resumes</a> for more information.</p>"}},{"componentType":"sectionTitle","title":"Accounting link (banking link)"},{"componentType":"paragraph","richBody":{"value":"<p>No delays in the supply of transaction files to the accounting packages today.</p>"}},{"componentType":"linkList","iconTitle":{"title":"Service & contact"},"textLinks":[{"url":"/en/personal/customer-service/hotline","text":"Hotline"},{"url":"/en/personal/customer-service/change-personal-details","text":"Change your details"},{"url":"/particulier/klantenservice/bankzaken-beginnen-of-beeindigen","text":"Do your banking"},{"text":"Bereavement"},{"text":"Settling financial affairs after death"},{"url":"/de-ing/toegankelijkheid","text":"Need banking help?"},{"url":"/particulier/klantenservice/nieuws-en-aanbiedingen-via-e-mail","text":"Email newsletters"},{"url":"/particulier/klantenservice/ing-in-social-media","text":"ING on social media"}]},{"componentType":"paragraph","richBody":{"value":"<p></p>"}}]}}}