{"type":"document","data":{"id":"27d53ba3-0ef7-492f-8330-9ac191ce30cb","localeString":"en-GB","publishDate":"2026-04-22T11:13:36.062+02:00","contentType":"onecms:subCategoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Reporting a death at ING is easy. We are here to help you arranging the banking affairs of the deceased."},"mainHeaderZone":{"componentType":"categoryHeader","backLink":{"textLink":{"url":"/en/personal/customer-service","text":"Contact and support"}},"coreHeader":{"title":"After death","subtitle":"Arranging the banking affairs of the deceased"}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>First of all, our sincere condolences on your loss. We understand that this may be a difficult time for you.</p><p>At ING, you can report a death via My ING or the ING App. We will guide you step by step through everything that needs to be arranged. From the notification to the settlement of the banking affairs.</p><p>Arrange the banking affairs:</p>"},"alignedImage":{"position":"top","transformBaseUrl":"https://assets.ing.com/transform/118dacda-7ccb-484d-8178-b6c684743694/decease-financial-plan-1920","original":"https://assets.ing.com/m/7cc24a114f044146/original/decease-financial-plan-1920.jpg","extension":"jpg"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/lifeevents/deceased-mgmt?EW=true","text":"Banking affairs after death"}},{"componentType":"sectionTitle","title":"How does it work?"},{"componentType":"paragraph","richBody":{"value":"<p>During the reporting of the death, we will let you know if any additional documents are required. This depends on the personal and financial situation of the deceased. You can find more information about possible required documents under <a data-type=\"internal\" href=\"/en/personal/customer-service/after-death/things-you-need-to-know\">‘Things you need to know’.</a></p><p>You can report the death by logging in <strong>with your own My ING account</strong> and following the steps. On the ‘Banking affairs after a death’ page, you can always see exactly where you are in the process, what to expect next and whether anything else is needed.</p><p>Once we have received the report, we will change the deceased person’s account to ‘Erven van’.</p>"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/7fb371f4-27df-4275-a6d0-a80f16030e02/Succesions-Bankzaken-na-overlijden","altTextEN":"Banking affairs of the decased","altTextNL":"Bankzaken na overlijden","altTextIT":"Bankzaken na overlijden","original":"https://assets.ing.com/asset/7fb371f4-27df-4275-a6d0-a80f16030e02/Succesions-Bankzaken-na-overlijden.png","extension":"png"}},{"componentType":"sectionTitle","title":"Joint account"},{"componentType":"paragraph","richBody":{"value":"<p>A joint account will not be blocked. The other account holder can continue using the account as usual.</p>"}},{"componentType":"sectionTitle","title":"No access to your own ING app or My ING"},{"componentType":"paragraph","richBody":{"value":"<p>When you are not able to report the death via you own ING app or My ING, then you can call us. </p><p><strong>&gt;</strong> <a href=\"https://www.ing.nl/en/personal/customer-service/phone-numbers\">Contact</a></p>"}},{"componentType":"sectionTitle","title":"Extra information reporting a death"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Things you need to know","intro":"Everything about Joint accounts, documents, authorisation, third-party authorisation and acceptance","image":{"transformBaseUrl":"https://assets.ing.com/transform/b3bcffcf-6c6e-462c-91c3-5ece1db2c488/bellringingspotnopadding","type":"image","width":128,"original":"https://assets.ing.com/m/39afdf64cf4ed081/original/bellringingspotnopadding.svg","extension":"svg"},"link":{"url":"/en/personal/customer-service/after-death/things-you-need-to-know"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"After reporting a death","intro":"What have we done after receiving the Death Certificate","image":{"transformBaseUrl":"https://assets.ing.com/transform/94261e2b-5ffc-49f7-90e5-de0c63ac1b76/Circle-Closed-lock-4","type":"image","width":64,"original":"https://assets.ing.com/m/2822074537bd462/original/Circle-Closed-lock-4.svg","extension":"svg"},"link":{"url":"/en/personal/customer-service/after-death/after-reporting-a-death"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Managing the products of the deceased","intro":"Terminate the account, change the Joint account, execute payments, balance overview and downloading statements","image":{"transformBaseUrl":"https://assets.ing.com/transform/d27618f8-536e-4772-b86f-5119edab45ae/Circle-Coins-5","type":"image","width":64,"original":"https://assets.ing.com/m/7e4f399ea022700/original/Circle-Coins-5.svg","extension":"svg"},"link":{"url":"/en/personal/customer-service/after-death/managing-the-products-of-the-deceased"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Upload extra document","intro":"When you have chosen to upload the extra document later","image":{"transformBaseUrl":"https://assets.ing.com/transform/a479b148-718c-4272-9d2d-b70b4d03dcea/icon-mail","type":"image","width":288,"original":"https://assets.ing.com/m/406e3c5be6b14f52/original/icon-mail.png","extension":"png"},"link":{"url":"https://mijn.ing.nl/banking/lifeevents/deceased-mgmt?EW=true"}}]},{"componentType":"feature","featureName":"survey-starter?surveyName=2e102348-257e-44c6-a779-11de0ed77b99"}]}}}