If you're authorized to manage the banking affairs after a death, please let us know as soon as possible. You can report the death in your own ING App or Mijn ING. Together, we'll guide you through these three steps:
"}},{"componentType":"productFeatures","highlighted":false,"items":[{"body":"We'll ask for some information about the deceased. Please have the death certificate available.","title":"Who is the deceased?"},{"body":"Together, we'll determine who is authorized to manage the banking affairs. If we need any documents to verify this, we'll let you know during the process.","title":"Who handles the banking affairs?"},{"body":"You’ll be able to access the deceased person's account(s) in your own ING App or Mijn ING. You can, for example, make payments and download account statements. Once all banking affairs have been settled, you can close the account or change a joint account into an account in one name.","title":"Manage and settle banking affairs"}]},{"componentType":"cta","textLink":{"text":"Banking affairs after death","url":"https://mijn.ing.nl/banking/lifeevents/deceased-mgmt?EW=true"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"Even if you're not an ING customer, you can manage the banking affairs through the ING App.
We'll guide you through the process of identifying yourself, reporting the death, and accessing the deceased person's account(s). Once you have access, you can manage the banking affairs, make payments, download statements, and close accounts when the estate has been settled.
"},"title":"I’m not an ING customer. How can I manage the banking affairs of a deceased ING customer?"},{"richBody":{"value":"After the death has been reported, you can continue using the account as usual. We do not block joint accounts. Once we've completed the necessary checks, you can easily change the account to an account in your own name.
"},"textLinks":[{"text":"Report the death of a joint account holder","url":"https://mijn.ing.nl/banking/lifeevents/deceased-mgmt?EW=true"}],"title":"I have a joint account. The other account holder has passed away. What happens next?"},{"richBody":{"value":"Yes. Even if you already have a power of attorney, you should still report the death of the ING customer. A regular power of attorney ends when someone passes away.
If you are authorized to manage the banking affairs after the death, we'll give you access to the deceased person's account(s). This allows you to manage the accounts, close them, or change a joint account into an account in a single name.
"},"title":"I already have a power of attorney. Can I report the death?"},{"richBody":{"value":"If you're unable to report the death through Mijn ING or the ING App, please contact our Bereavement desk by phone.
"},"title":"I’m unable to report a death through Mijn ING or the ING App. What can I do?"}],"componentType":"accordion"},{"componentStyle":"default","componentType":"linkList","iconTitle":{"title":"More about banking affairs after death"},"textLinks":[{"text":"Things you need to know","url":"/en/personal/customer-service/after-death/things-you-need-to-know"},{"text":"After reporting a death","url":"/en/personal/customer-service/after-death/after-reporting-a-death"},{"text":"Managing the products of the deceased","url":"/en/personal/customer-service/after-death/managing-the-products-of-the-deceased"},{"text":"Phone number Bereavement desk","url":"/en/personal/customer-service"}]}]},"hasMacro":false,"id":"385e94d3-a062-4b80-9f71-19174f6a13a7","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Contact and support","url":"/en/personal/customer-service"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/8b38e07a-8917-4100-a022-5a45773337fb/Midsection-of-woman-holding-flowering-plants.jpg","publishedAt":"2021-12-21T00:00:00Z","transformBaseUrl":"https://assets.ing.com/transform/8b38e07a-8917-4100-a022-5a45773337fb/Midsection-of-woman-holding-flowering-plants","type":"image","updatedAt":"2023-12-21T15:32:38Z","width":6016},"subtitle":"First of all, our sincere condolences for your loss. We understand that this may be a difficult period. To make things a little easier, we'll help you step by step with arranging the banking affairs.","title":"Banking affairs after death"},"cta":{"componentType":"cta","textLink":{"text":"Report a death","url":"/banking/lifeevents/deceased-mgmt?EW=true"}},"usps":[{"body":"Who is the deceased?","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Who handles the banking affairs?","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Manage and settle banking affairs","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}}],"uspsTitle":"Step by step"},"publishDate":"2026-10-16T10:17:23.940+02:00"}}