Most people use the search bar at the top of the page.
"}},{"componentType":"linkList","iconTitle":{"title":"Or go directly to"},"textLinks":[{"text":"Open an account","url":"/en/personal/payments/bank-accounts/open-an-account"},{"text":"Activate credit card","url":"/en/personal/payments/creditcards/activate-credit-card"},{"text":"Change your card limit","url":"/en/personal/payments/money-transfers/insight-into-your-limits"},{"text":"Made a wrong payment","url":"/en/personal/payments/money-transfers/made-wrong-payment"},{"text":"Lost or stolen card","url":"/en/personal/payments/debit-cards/loss-or-theft"},{"text":"Download account statements","url":"/en/personal/digital-banking/my-ing/statements-and-overviews"},{"text":"ING Scanner doesn't work","url":"/en/personal/digital-banking/my-ing/scanner-doesnt-work"},{"text":"Submit a complaint","url":"/en/bank/about-ing/complaints"},{"text":"Reporting (suspicions of) misconduct","url":"/en/bank/about-ing/reporting-misconduct"},{"text":"Authorise a third party","url":"/en/personal/customer-service/change-personal-details/manage-banking-authorisation"},{"text":"Bereavement"},{"text":"In case of death","url":"/en/personal/customer-service/after-death"}]},{"componentType":"sectionTitle","title":"Contact us – start in the app"},{"componentType":"paragraph","richBody":{"value":"In the app, you can get hold of us straight away. It's quick and safe. There, our live chat support agents are ready to help. You'll find them at the bottom right, under Service. Then select Contact. Please give it a try!
"}},{"componentType":"paragraph","richBody":{"value":"Type in your question and Ida, our virtual assistant, will answer it right away. If the two of you can't come to a solution, she'll connect you to an agent. This way, we'll always help you quickly and safely. Fun fact: our live chat support agents can help you as much as our phone customer service agents.
Our chat team is available on Monday to Friday from 08:00 to 21:00, and on Saturday from 09:00 to 17:00.
"},"title":"How the chat works"},{"componentType":"cta","textLink":{"text":"Ask a question now","url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat"}},{"componentType":"sectionTitle","title":"Can't access the app?"},{"accordionList":[{"richBody":{"value":"If you have a question, you can get in touch with us immediately – this includes through My ING. There, our staff is happy to help, and you'll find us in My ING under Service, and then Chat at the bottom of the page. This is also where you can view your chat history, just like in the app.
You'll start chatting with our virtual assistant Ida. If the two of you can't resolve the issue, our staff will take over and help you. Fun fact: our live chat support agents can help you just as well as our phone customer service agents.
Live chat team hours:
| Days | Opening hours |
|---|---|
| Monday | 08.00 to 21.00 |
| Tuesday | 08.00 to 21.00 |
| Wednesday | 08.00 to 21.00 |
| Thursday | 08.00 to 21.00 |
| Friday | 08.00 to 21.00 |
| Saturday | 09.00 to 17.00 |
| Sunday | Closed |
Call or chat the Emergency Line to report lost or stolen cards or fraud. You can also call them if you need to block a credit card or if you'd like to request a transfer form.
Received a strange email, SMS, or WhatsApp message? Go to Secure Banking and read what you can do.
"},"textLinks":[{"text":"Block debit card","url":"/en/personal/payments/debit-cards/loss-or-theft"},{"text":"Call the emergency line","url":"/en/personal/customer-service/hotline"}],"title":"In case of emergency"},{"richBody":{"value":"
We can help you resolve most issues through the phone or live chat – it's fastest. But you're also welcome at one of ING service points for digital or everyday banking support. You can also schedule an appointment at an ING branch. We'll then have plenty of time to help you.
"},"title":"ING service points"},{"richBody":{"value":"Check secure banking to find out how you can log in to the app and My ING again.
You can call us from Monday till Friday between 08:30 and 17:00. Normal rates apply to calls with ING.
Please keep your debit card on hand.
Give us a call if you're unable to access the app.
"},"title":"If you're having trouble banking online"}],"componentType":"accordion"}]},"hasMacro":false,"id":"4f1f519d-75fd-4a64-a2cd-d7b4e331b230","localeString":"en-GB","mainHeaderZone":{"componentType":"categoryHeader","coreHeader":{"subtitle":"If you have a question or a problem, you're in the right place.","title":"Contact and support"}},"publishDate":"2026-03-23T12:52:37.489+01:00"}}