{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Read everything about a payment arrangement for arrears on a ING mortgage, current account or loan.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Make a payment arrangement"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Want to make a payment arrangent for arrears on your mortgage, current account or loan? Go to ING Achterstanden.</span></span></span></p><p><span><span><span>In ING Achterstanden you can easily:</span></span></span></p><ul><li><span><span><span>Make a payment arrangement online</span></span></span></li><li><span><span><span>Reach out to one of our ING employees if you need help</span></span></span></li></ul>"}},{"componentType":"cta","textLink":{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"Help logging in","url":"/en/personal/collections/go-to-ing-achterstanden"}]},{"componentType":"sectionTitle","title":"View your payment arrangement"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Visit ING Achterstanden to:</span></span></span></p><ul><li><span><span><span>Check when the next payment date is</span></span></span></li><li><span><span><span>Pay now, with the click of a button</span></span></span></li><li><span><span><span>Get into contact with one of our ING employees</span></span></span></li></ul><p><br /><span>Is your your payment arrangement not visible in ING Achterstanden? </span>Check the confirmation of your payment arrangement (read more below).</p>"}},{"componentType":"sectionTitle","title":"Payment arrangement confirmation"},{"componentType":"paragraph","richBody":{"value":"<p>When you make a payment arrangement, we will send you a confirmation. We try to send this digitally whenever possible.</p>"},"textLinks":[{"text":"Where can I find my messages?","url":"/en/personal/collections/questions-and-answers/my-messages"}]},{"componentType":"paragraph","richBody":{"value":"<p>Sometimes we send the confirmation by post or email:</p><p><span><span><span><span><span><strong><span><span>Post:</span></span></strong><span><span> </span></span></span></span></span></span></span>It may take a few days before you receive the confirmation.</p><p><span><span><span><span><span><strong><span><span>Email:</span></span></strong><span><span> </span></span></span></span></span></span></span>Can’t find the message? Check if it ended up in your spam folder.</p>"}},{"componentType":"sectionTitle","title":"Paying"},{"componentType":"paragraph","richBody":{"value":"<p>Go to ING Achterstanden to pay your payment arrangement. There you can:</p><ul><li><span><span><span>Pay now</span></span></span></li><li>We will fill in your details, so you can pay in just a few clicks. Easy does it!</li></ul><p>There is no ‘Pay now’ button in ING Achterstanden? Then check your payment arrangement confirmation for instructions on how to pay.</p>"}},{"componentType":"sectionTitle","title":"You are unable to pay on time?"},{"componentType":"paragraph","richBody":{"value":"<p>If you are unable to pay your payment arrangement on time, always go to ING Achterstanden, and:</p><ul><li>See if you can get a bit more time.</li><li>Contact one of our ING employees if you need help. They will help you find a solution.</li></ul>"}},{"componentType":"sectionTitle","title":"I have already paid, but…"},{"componentType":"paragraph","richBody":{"value":"<p>Is your arrears balance not what you expected?</p><p><strong>Mortgage:</strong> It takes a few days for changes to show in your mortgage arrears. You can already see the payment on your current account.</p><p><strong>Current account / Loan:</strong> Payments for arrears on a current account or loan usually show up immediately in ING Achterstanden. Sometimes it takes a little longer, try again later. You can already see the payment on your account.</p><p> </p>"}},{"componentType":"sectionTitle","title":"Read more"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"png","original":"https://assets.ing.com/m/65e9090692d016c9/original/Mortgage.png","transformBaseUrl":"https://assets.ing.com/transform/609f0be0-adce-4496-9a00-74a4c24d00e0/Mortgage","type":"image","width":160},"intro":"Arrears for your mortgage? 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