Want to make a payment arrangement for arrears on your mortgage, current account or loan? Go to ING Achterstanden.
In ING Achterstanden you can easily:
Visit ING Achterstanden to:
Is your payment arrangement not visible in ING Achterstanden? Check the confirmation of your payment arrangement (read more below).
When you make a payment arrangement, we will send you a confirmation. We try to send this digitally whenever possible.
"},"textLinks":[{"text":"Where can I find my messages?","url":"/en/personal/collections/questions-and-answers/my-messages"}]},{"componentType":"paragraph","richBody":{"value":"Sometimes we send the confirmation by post or email:
Post: It may take a few days before you receive the confirmation.
Email: Can’t find the message? Check if it ended up in your spam folder.
"}},{"componentType":"sectionTitle","title":"Paying"},{"componentType":"paragraph","richBody":{"value":"Go to ING Achterstanden to pay your payment arrangement. There you can:
There is no "Pay now" button in ING Achterstanden? Then check your payment arrangement confirmation for instructions on how to pay.
"}},{"componentType":"sectionTitle","title":"You are unable to pay on time?"},{"componentType":"paragraph","richBody":{"value":"If you are unable to pay your payment arrangement on time, always go to ING Achterstanden, and:
Is your arrears balance not what you expected?
Mortgage: It takes a few days for changes to show in your mortgage arrears. You can already see the payment on your current account.
Current account / Loan: Payments for arrears on a current account or loan usually show up immediately in ING Achterstanden. Sometimes it takes a little longer, try again later. You can already see the payment on your account.
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No, making a payment arrangement is free of charge. However, if you have arrears on your ING mortgage, you will be charged default interest on the outstanding amount.
"},"title":"Does it cost money to make a payment arrangement?"},{"richBody":{"value":"Yes, you can always pay part of your arrears while you have a payment arrangement. This can only be done through a manual bank transfer.
If your payment arrangement is for your current account, you can transfer money to your account.
If it concerns a loan or mortgage, you can make an extra repayment via a manual transfer. On the pages about your loan and mortgage, you can read how to do this.
By making extra repayments, you will complete your payment arrangement sooner.
Yes, a payment arrangement always involves a fixed monthly amount.
Choose an amount that you can pay every month. If you have extra financial room at any time, you can always make additional repayments.
If you miss a payment, you will receive a message from us explaining what this means for you.
In ING Achterstanden, you can check whether you can get additional time. You can also contact us there to look for a suitable solution together.
Are you unable to pay your outstanding credit card balance in one go? In that case, we will first debit the amount from your current account. This may result in your account going into overdraft.
If an unauthorized overdraft occurs, you can make a payment arrangement via ING Achterstanden.
It is not possible to make a payment arrangement in advance for outstanding credit card arrears.
"},"title":"Can I make a payment arrangement for my outstanding credit card arrears?"},{"richBody":{"value":"Once you have paid the full amount of your arrears, your payment arrangement will automatically end. You will receive a confirmation message in the inbox of My ING and the ING App.
Did you have mortgage arrears and do you need confirmation that the arrears have been paid? Please contact us. You can also find confirmation in ING Arrears showing that you no longer have mortgage arrears.
"},"title":"What happens when my payment arrangement is completed? Will I be notified?"},{"richBody":{"value":"If a current account, loan, or mortgage is in two names and arrears have arisen, both individuals are jointly and severally liable for the full outstanding amount.
You can make a payment arrangement or repay the arrears via the ING App or Mijn ING of either account holder.
Do you have a payment arrangement for a current account? Then transfer the agreed amount each month to the account with the arrears.
Is your salary also paid into this account? If so, provide your employer with a different account number for your salary payments.
Do you not have another account? Then you can open an additional account. Once the arrears have been fully repaid, you can close this account again.
"},"title":"How do I repay arrears on my current account in instalments if my salary is paid into that account?"},{"richBody":{"value":"Once your arrears have been transferred to a debt collection agency, you can no longer arrange a payment plan through ING.
In that case, please contact the debt collection agency to discuss a payment arrangement.
"},"title":"I want to arrange a payment plan, but my arrears have been transferred to a debt collection agency"},{"richBody":{"value":"Would you like to change your payment arrangement, or are you unable to make the next payment? Through ING Arrears, you can easily create a new arrangement. Your current arrangement will automatically end.
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