{"type":"document","data":{"id":"48bf6554-433d-4fcd-ac47-ebabce4d2277","localeString":"en-GB","publishDate":"2025-11-20T09:32:35.863+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Read everything about a payment arrangement for arrears on a ING mortgage, current account or loan."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/99a6a282-7b42-46cd-be42-8a91f93cf9c7/Close-up-of-clocks-at-street-market","type":"image","width":4434,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/79080c5f64a982fa/original/Close-up-of-clocks-at-street-market.jpg","extension":"jpg"},"title":"Payment arrangement","subtitle":"We understand that paying on time isn’t always easy. Usually we can give you more time to resolve your arrears."},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Make a payment arrangement"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Want to make a payment arrangent for arrears on your mortgage, current account or loan? Go to ING Achterstanden.</span></span></span></p><p><span><span><span>In ING Achterstanden you can easily:</span></span></span></p><ul><li><span><span><span>Make a payment arrangement online</span></span></span></li><li><span><span><span>Reach out to one of our ING employees if you need help</span></span></span></li></ul>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/personal/collections/go-to-ing-achterstanden","text":"Help logging in"}]},{"componentType":"sectionTitle","title":"View your payment arrangement"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Visit ING Achterstanden to:</span></span></span></p><ul><li><span><span><span>Check when the next payment date is</span></span></span></li><li><span><span><span>Pay now, with the click of a button</span></span></span></li><li><span><span><span>Get into contact with one of our ING employees</span></span></span></li></ul><p><br /><span>Is your your payment arrangement not visible in ING Achterstanden? </span>Check the confirmation of your payment arrangement (read more below).</p>"}},{"componentType":"sectionTitle","title":"Payment arrangement confirmation"},{"componentType":"paragraph","richBody":{"value":"<p>When you make a payment arrangement, we will send you a confirmation. We try to send this digitally whenever possible.</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/my-messages","text":"Where can I find my messages?"}]},{"componentType":"paragraph","richBody":{"value":"<p>Sometimes we send the confirmation by post or email:</p><p><span><span><span><span><span><strong><span><span>Post:</span></span></strong><span><span> </span></span></span></span></span></span></span>It may take a few days before you receive the confirmation.</p><p><span><span><span><span><span><strong><span><span>Email:</span></span></strong><span><span> </span></span></span></span></span></span></span>Can’t find the message? Check if it ended up in your spam folder.</p>"}},{"componentType":"sectionTitle","title":"Paying"},{"componentType":"paragraph","richBody":{"value":"<p>Go to ING Achterstanden to pay your payment arrangement. There you can:</p><ul><li><span><span><span>Pay now</span></span></span></li><li>We will fill in your details, so you can pay in just a few clicks. Easy does it!</li></ul><p>There is no ‘Pay now’ button in ING Achterstanden? Then check your payment arrangement confirmation for instructions on how to pay.</p>"}},{"componentType":"sectionTitle","title":"You are unable to pay on time?"},{"componentType":"paragraph","richBody":{"value":"<p>If you are unable to pay your payment arrangement on time, always go to ING Achterstanden, and:</p><ul><li>See if you can get a bit more time.</li><li>Contact one of our ING employees if you need help. They will help you find a solution.</li></ul>"}},{"componentType":"sectionTitle","title":"I have already paid, but…"},{"componentType":"paragraph","richBody":{"value":"<p>Is your arrears balance not what you expected?</p><p><strong>Mortgage:</strong> It takes a few days for changes to show in your mortgage arrears. You can already see the payment on your current account.</p><p><strong>Current account / Loan:</strong> Payments for arrears on a current account or loan usually show up immediately in ING Achterstanden. Sometimes it takes a little longer, try again later. You can already see the payment on your account.</p><p> </p>"}},{"componentType":"sectionTitle","title":"Read more"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Mortage","intro":"Arrears for your mortgage? Read more","image":{"transformBaseUrl":"https://assets.ing.com/transform/609f0be0-adce-4496-9a00-74a4c24d00e0/Mortgage","type":"image","width":160,"original":"https://assets.ing.com/m/65e9090692d016c9/original/Mortgage.png","extension":"png"},"link":{"url":"/en/personal/collections/mortgage-arrears"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Current account","intro":"Arrears for your current account? Read more","image":{"transformBaseUrl":"https://assets.ing.com/transform/b20b22ed-800c-4ed9-8c33-03a880cc36e9/icon-debt","type":"image","width":288,"original":"https://assets.ing.com/m/62d17955cb7789cb/original/icon-debt.png","extension":"png"},"link":{"url":"/en/personal/collections/current-account-arrears"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Loan","intro":"Arrears for your loan? Read more","image":{"transformBaseUrl":"https://assets.ing.com/transform/b6a8641e-6611-47c1-b951-825329b51c20/Loan","type":"image","width":160,"original":"https://assets.ing.com/m/60ec0af4854099ca/original/Loan.png","extension":"png"},"link":{"url":"/en/personal/collections/loan-arrears"}}]}]}}}