{"type":"document","data":{"id":"afb8c2ce-46e1-411c-a293-a652a34ca54b","localeString":"en-GB","publishDate":"2025-11-25T12:56:08.298+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Questions and answers about arrears"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/83524633-a0ff-49e6-9ee7-8677db2c1055/Close-up-of-multi-colored-apples-in-row","type":"image","width":4896,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/7941c4c250a67cd6/original/Close-up-of-multi-colored-apples-in-row.jpg","extension":"jpg"},"title":"Questions and answers","subtitle":"About arrears and money worries"},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Can you resolve it yourself?"},{"componentType":"paragraph","richBody":{"value":"<p>First, check<strong> </strong>ING Achterstanden. There you will see what you can do to resolve it yourself. In ING Achterstanden you can easily:</p><ul><li>View your arrears</li><li>Pay your arrears</li><li>Make a payment arrangement</li><li>Remove a block</li></ul><p>Can’t figure it out? Make a callback appointment in ING Achterstanden and we will call you back.</p>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/personal/collections/go-to-ing-achterstanden","text":"Help logging in"}]},{"componentType":"sectionTitle","title":"Block on your products"},{"componentType":"paragraph","richBody":{"value":"<p>Sometimes we block your products to prevent your arrears from increasing. Read what you can do to fix it yourself.</p>"}},{"componentType":"accordion","accordionList":[{"title":"Block on your credit card due to arrears","richBody":{"value":"<p>Is your current account in arrears and do you have a credit card? Then your credit card will be blocked to prevent your arrears from increasing.</p>"},"textLinks":[{"url":"/en/personal/collections/credit-card-blocked","text":"Read more"}]},{"title":"Overdraft facility (ING Rood Staan) withdrawn","richBody":{"value":"<p>Has your overdraft facility (ING Rood Staan) been withdrawn? Read why and what you can do to resolve it yourself.</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/overdraft-facility-withdrawn","text":"Read more"}]}]},{"componentType":"sectionTitle","title":"Where to find?"},{"componentType":"accordion","accordionList":[{"title":"Messages ING sends me digitally","richBody":{"value":"<p>ING Achterstanden sends messages digitally whenever possible. You can read your messages in the ING App or in My ING. Find out where to locate them.</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/my-messages","text":"Read more"}]},{"title":"My payment arrangements","richBody":{"value":"<p>We send payment arrangement confirmations digitally whenever possible. You will find the confirmation among your digital messages in the ING App and My ING. Read more where to find it.</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/payment-arrangement","text":"Read more"}]},{"title":"My proof of income documents","richBody":{"value":"<p>Find out where you can find proof of your income yourself.</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/proof-of-income","text":"Read more"}]}]},{"componentType":"sectionTitle","title":"Other questions"},{"componentType":"accordion","accordionList":[{"title":"I received a phone call by ING (our ING Call Bot)","richBody":{"value":"<p>Do you have arrears on your current account, mortgage or loan? Then our virtual ING assistant, Inge, may call you.</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/virtual-ing-assistent-inge","text":"Read more"}]},{"title":"Have a question about BKR?","richBody":{"value":"<p>Want to know more about a BKR registration? Or view your details at BKR?</p>"},"textLinks":[{"url":"/en/personal/collections/questions-and-answers/bkr-registration","text":"Read more"}]}]},{"componentType":"sectionTitle","title":"Cannot find your question?"},{"componentType":"paragraph","richBody":{"value":"<p>Find all information on resolving arrears.</p>"},"textLinks":[{"url":"/en/personal/collections","text":"Read more on resolving arrears"}]}]}}}