{"type":"document","data":{"id":"270f86a6-6ef0-44c8-8500-f5c6977e5e0e","localeString":"en-GB","publishDate":"2025-12-10T10:48:26.774+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"How can I pay arrears on my mortgage now?"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/e89d29c6-027a-4ffb-926f-a210fbeb065b/our-approach-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/f0a43eaac4f4f77/original/our-approach-1920.jpg","extension":"jpg"},"title":"Pay mortgage arrears now","subtitle":"Having trouble paying your arrears in ING Achterstanden? Or prefer to make the payment yourself?"},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Mortgage arrears not showing yet?"},{"componentType":"paragraph","richBody":{"value":"<p>Did the direct debit for your mortgage fail, but you do not see an arrears amount in ING Achterstanden yet? That is possible, because it can take a few days before changes in your mortgage arrears to appear.</p>"},"textLinks":[{"url":"/en/personal/collections/not-in-arrears-yet","text":"Read more"}]},{"componentType":"sectionTitle","title":"Avoid double payments"},{"componentType":"paragraph","richBody":{"value":"<p>Do you normally pay your mortgage by direct debit? If you have arrears on your mortgage, we will try to collect it twice in the same month: usually around the 15th and 25th. Paying in ING Achterstanden prevents double payments because we will take those extra attempts into account.</p>"},"textLinks":[{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}]},{"componentType":"sectionTitle","title":"Prefer to transfer the amount yourself?"},{"componentType":"paragraph","richBody":{"value":"<p>That is possible. Make sure you use the correct details:</p><ul><li><strong>Amount:</strong> Your arrears amount</li><li><strong>Account number:</strong> NL46 INGB 0005 5333 33</li><li><strong>Description:</strong> Your mortgage number + the word &quot;ACHTERSTAND&quot;</li></ul><p><strong>Tip:</strong> Not sure about the amount? Check ING Achterstanden or the messages we have sent you.</p><p><strong>Important:</strong> If the details are not correct, we cannot process your payment quickly. This means you will stay in arrears longer than necessary.</p>"}},{"componentType":"sectionTitle","title":"Arrears on your bank savings or investment deposit?"},{"componentType":"paragraph","richBody":{"value":"<p>Do <strong>not </strong>transfer the arrears yourself. Please wait for the next direct debit.</p><ul><li><strong>Bank savings deposit:</strong> We collect contributions on the same days as your mortgage (around the 15th and 25th).</li><li><strong>Investment deposit:</strong> We try every day. If you have multiple months in arrears, we will collect one monthly instalment per day.</li></ul>"}},{"componentType":"sectionTitle","title":"It takes a few days to process your payment"},{"componentType":"paragraph","richBody":{"value":"<p>After you have made a payment, it will take a few days before your mortgage arrears are updated. Until then, you will still see the same amount in ING Achterstanden.</p><p>Don’t worry if you have just paid. You do not need to call us. We will contact you if something goes wrong.</p>"}},{"componentType":"sectionTitle","title":"Check it yourself"},{"componentType":"paragraph","richBody":{"value":"<p>Your payment will be processed automatically within a few days. After that, you can log in to ING Achterstanden to check if everything is updated. In most cases, you can also indicate there that you have already paid.</p>"},"textLinks":[{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}]},{"componentType":"sectionTitle","title":"Still getting messages after you have paid?"},{"componentType":"paragraph","richBody":{"value":"<p>If you have paid the full arrears amount yourself, you do not need to call us. Your payment will be processed automatically within a few days. If you receive messages from us during that time, and you have already paid in full, you can ignore them.</p><p>After a few days, check ING Achterstanden to confirm your payment has been processed. In most cases, you can also indicate there that you have already paid.</p>"},"textLinks":[{"url":"/en/personal/collections/arrears-already-paid","text":"Check yourself after you have paid"}]}]}}}